DWG True View 2023 launch error 'Sorry, this pre-release product has expired.'

August 29, 2022 Joanna Gryszka

Issue:

After installing Inventor 2023 launching DWG True View results in a ‘Sorry, this pre-release product has expired.’ error.

Causes:

The DWG True View 2023 install or user premissions can cause the error.  

See the reference Autodesk article:https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/sorry-this-pre-release-product-has-expired-when-launching-DWG-TrueView-that-was-installed-with-Vault.html

Solution:

Uninstall DWG True View 2023

  • From Windows Control Panel:

  • Or from the Autodesk Uninstaller file(if it exists) in C:\ProgramData\Autodesk\Uninstallers\Autodesk DWG TrueView 2023 – English

Download the latest DWG True View 2023 installer

From the Autodesk Viewers download site: https://www.autodesk.com/viewers

Select the Install or Download option.  Install DWG True View from the downloaded installer.

About the Author

Joanna Gryszka

Manufacturing Technical Support Specialist<br><br>Joanna has over eight years of experience working with Autodesk products. She started supporting core AutoCAD and network installations of all Autodesk products. She now has five years of experience with Inventor. <br> She graduated from Mechanical Engineering and has been providing solutions to clients and dedicating her knowledge to the Solution Center since then.

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