How to use the Microsoft Fix it Tool for Autodesk software

April 8, 2022 Jeff Lotan

ISSUE:

You are unable to uninstall or reinstall some Autodesk software.  This article will show you how to use the Microsoft Fix it tool to remove any/all Autodesk software installed on your machine.  

Causes:

  • Bad or corrupt installs
  • Bad or corrupt uninstalls
  • Duplicated installs

Solution:

This is kind of a brute force removal, but it works well when the typical methods fail.

Use the Microsoft Fix it utility for install and uninstall problems to verify there isn’t a remnant left over.  You can obtain the MS fix it utility here:  https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d

Note: Microsoft Fix it Utility images below may change with different versions but the concept of running the utility will always be the same.


Launch the Fix it tool and click “Next”.
 

Click “Uninstalling”.

It will think for a bit...

 

Now select the program you need to uninstall.  If it was missing from Control Panel>Programs & Features then you want to uninstall it here too. 

Note: you may need to run the Fix it tool multiple times.

 It may take some time to fix or uninstall the program.

 

Click "Close"

 After the reboot and run the Fix it tool again to verify there are no remnants left over.

Once done, reboot and then try installing the program that was failing.

We recommend using the “Download Now” method to obtain a more reliable installer, please see our blog at:

https://resources.imaginit.com/installation/autodesk-download-manager-and-download-now-method

 

 

About the Author

Jeff Lotan

Sr. Technical Support Specialist - Licensing<br><br>I am charged with mentoring and training team members in the proper use our systems and tools, documenting NSC processes, and providing feedback and ideas to the management team towards improving the customer experience. I am also a major contributor to our technical support blog and internal knowledge base.

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