Technical Support Blog

Solution Center Available M-F 8AM-8PM ET Toll Free: 888.528.4765

  • Autodesk: After a licensing error, and Updates applied. Desktop App Cannot be installed from

    Read
  • PlanGrid Access issue with Build Subscription

    PlanGrid Access issue with Build Subscription

    PlanGrid access issue after subscribing to Build

    Read
  • FormIt Installation Issue Troubleshooting

    Read
  • BIM 360 Team Folder Issue

    Read
  • Need tech support? Let us help!

    Learn More
  • Revit Utilities Excel Schedule Tool Using a Named Range

    Revit Utilities Excel Schedule Tool Using a Named Range

    Read
  • Error 4005 when installing AutoCAD 2023

    Error 4005 when installing AutoCAD 2023

    Error 4005 when installing AutoCAD 2023. You receive an “Install error: AutoCAD 2023 The install couldn’t finish. Error 4005”

    Read
  • Autodesk: Cloud Credits are being replaced with Flex Tokens

    Autodesk: Cloud Credits are being replaced with Flex Tokens

    March 29, 2023, all Existing Cloud Credits will expire (including free, trial, and starter credits). These Credits will not transfer to Flex Tokens.

    Read
  • Autodesk: When installing you receive an error “7-Zip Error”

    Autodesk: When installing you receive an error “7-Zip Error”

    The underlying issue has to do with user rights. Here's what you need to know to fix it.

    Read
  • BIM 360 – Can’t link the Reference Revit Model

    BIM 360 – Can’t link the Reference Revit Model

    Revit model is available on BIM 360 Docs page, but does not show up in the folder when user try to link. Here's what you need to know and do.

    Read
  • IMAGINiT Vault Client Utilities STP File Creation Fails

    IMAGINiT Vault Client Utilities STP File Creation Fails

    STP creation jobs are failing on the Job Processor when using IMAGINiT Vault Client Utilities.

    Read
  • Why Does an Autodesk Inventor File Need to be Saved

    Why Does an Autodesk Inventor File Need to be Saved

    Find out why your Inventor file needs to be saved.

    Read
  • How to turn the User Account Control (UAC) on or off in Windows

    How to turn the User Account Control (UAC) on or off in Windows

    ​​​​​​​Here's how to turn User Account Control (UAC) on or off in Windows 10 and later to troubleshoot an install or software issue

    Read
  • Autodesk Install – System exit code 1260 in the setup.log file

    Autodesk Install – System exit code 1260 in the setup.log file

    If you get this exit code in the setup.log file: 2022-09-13T15:51:01.516 [Bootstrap: 12932, single] [Bootstrap ERROR] [ BS_Setup::ExecuteCommand ]     => Process failed to launch. System exit code  12

    Read
  • Autodesk Design Review silent install

    Autodesk Design Review silent install

    How to do a silent install of Autodesk Design Review

    Read
  • ACC - After renaming account/site name the Desktop Connector site name does not update

    ACC - After renaming account/site name the Desktop Connector site name does not update

    The new site name from ACC is not propagating to Desktop Connector. Here's what you need to know to address the issue.

    Read
  • BIM 360 - Unable to download folders from Plans folder

    BIM 360 - Unable to download folders from Plans folder

    This behavior is working as designed.  Only the Project Files folders can be downloaded as a ZIP file.

    Read
  • ACC - New member status stuck on "Not Invited"

    ACC - New member status stuck on "Not Invited"

    The user has been added as a member of the site but has not yet been added to any projects. Here's what the administrator needs to do to address the issue.

    Read
  • Navisworks: When Opening Files produced in older versions

    Navisworks: When Opening Files produced in older versions

    Plant 3D some silhouettes (Elbows, Curved Edges, etc.) do not show edges.

    Read
  • Inventor crashing in module Kernelbase.dll

    Inventor crashing in module Kernelbase.dll

    Or Inventor is periodically locking up or crashing and faulting in module name Kernelbase.dll in the ‘Windows Error Reporting’ or ‘Windows Event Viewer Application logs’.

    Read
  • How to Determine Revit Version Associated with ACC Project

    How to Determine Revit Version Associated with ACC Project

    The simplest way to identify the Revit version is for a Project Admin to browse to the Revit Cloud Model Upgrade page in a web browser. Here are the steps for both BIM 360 and Autodesk Docs platforms.

    Read
  • loading
    Loading More...