Technical Support Blog

Revit 2025 hangs while opening a project file after installing Autodesk Desktop Connector version 2027.0.0.29.

After updating Autodesk Desktop Connector, the application may stop functioning and display the message: “Disconnecting sync roots…”

Autodesk product crash when starting the program. License manager issue warning shows up after crashing Revit. Nothing happens when user try to run Revit.

Revit file shows the version number is not known. The zip file extension was changed to zip.

Revit Project North is not editable due to corruption.

Microsoft OneDrive redirected your support files now your AutoCAD Electrical software cannot find those files

You want to know if you should upgrade from Desktop Connector version 15.x or 16.x or 17.x to 2027.x

Your Vault Gateway is not working, and you are unable to get the Vault Gateway Service to run or remain running.

When trying to activate or update an IMAGINiT Utilities License you receive the following error: "An Error Was Encountered"

When you log into your Autodesk account and are looking for the download link for Autodesk Fusion but don’t see a way to download the installer.

When the Visual Style is set to Conceptual, the view quality appears rough. Additionally, the model has some layers set to 50% transparency

Specific issue and things to look for when altering Survey databases and get the fatal error code Opening a Survey database for Edit, or creating a new one causes Civil 3D to hang and fatal error with

Plotting to PDF with PDF underlays that plot as raster images and how to fix that

New breaklines, contours, points, or corridor data have been added to a surface, but the surface does not update.

Civil 3D labels that previously displayed correctly now show the message: "Label Contains Broken Reference"