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Autodesk Desktop Connector Startup Error

March 5, 2026 Derek Piccininni

Problem:

You are receiving the error message: "Startup Error: Desktop Connector Could not Initialize the Autodesk Identity Manager, prompting shutdown."

Solution:

Uninstalling and Re-installing the Identity Manager Component will resolve this error message.

To uninstall:

  1. Open Windows Explorer and navigate to C:\Program Files\Autodesk\AdskIdentityManager.
  2. Find uninstall.exe and right click on it. "Run as Administrator".

To re-install:

About the Author

Derek Piccininni

System Support Analyst

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