Installation

For those who need help getting up and running with Autodesk software, including AutoCAD, Revit, Civil 3D, Inventor, and more.

  • Autodesk Desktop App is Missing Updates

    Autodesk Desktop App is Missing Updates

    Sometimes when you launch the Autodesk Desktop App it won’t show you any updates.  Sometimes even the “My Update” button is missing (as in this image below) when you are signed in.

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  • Autodesk Licensing Uninstall Issue

    Autodesk Licensing Uninstall Issue

    This can be caused by corruption of licensing services & user not having proper permissions. Here's what you need to know and do.

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  • AutoCAD for Mac opens drawing edited in Windows version and Xrefs are Missing or Not Loading

    AutoCAD for Mac opens drawing edited in Windows version and Xrefs are Missing or Not Loading

    Making all of the relevant folders on Google Drive 'available offline' which saves a copy locally seems to be working.

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  • Installing AutoCAD 2022 and newer software9:44

    Installing AutoCAD 2022 and newer software

    Get step-by-step instructions from Ryan Wunderlich on how to install AutoCAD and AutoCAD-based products version 2022 and up.

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  • Autodesk Network License Manager debug log file location

    Autodesk Network License Manager debug log file location

    Where do I find my Autodesk Network License Manager debug.log file

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  • DWG TrueView Can’t Be Downloaded Securely

    DWG TrueView Can’t Be Downloaded Securely

    A security error appears that when you download DWG TrueView that states “can’t be downloaded securely”.

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  • Already Installed message when installing an Autodesk 2023 product

    Already Installed message when installing an Autodesk 2023 product

    When an Autodesk install or update install doesn’t complete or was improperly stopped and a reinstall fails, what do you do?

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  • When launching an AutoCAD 2023 you get an “Unable to run AutoCAD”

    When launching an AutoCAD 2023 you get an “Unable to run AutoCAD”

    When launching an AutoCAD 2023 you get an “Unable to run AutoCAD” error, here's what you need to know and do.

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  • The Autodesk Desktop App keeps showing an update is available after the update has already been installed

    The Autodesk Desktop App keeps showing an update is available after the update has already been installed

    You manually install an update to your Autodesk product and the Autodesk Desktop App is still showing the update is available.

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  • “Error 15 The installation couldn’t finish.” when installing Revit 2022

    “Error 15 The installation couldn’t finish.” when installing Revit 2022

    When you get an Install error: Error 15 The installation couldn’t finish. When installing Revit 2022

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  • Inventor ‘Application not found’ pop-up error

    Inventor ‘Application not found’ pop-up error

    A problem with the IMAGINiT ProductivityNOW Pinnacle User Tools installation is causing the error.  The error can start after updating or installing the Pinnacle User Tools.

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  • Custom Install Edits Not Saving

    Custom Install Edits Not Saving

    Autodesk has made many changes over the last few years to the “Custom Install” to create an “Install” or “Deployment”.  One such change has been the ability to EDIT the deployment/install.

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  • Autodesk:  Have Users assigned to a Team in the Autodesk Account. However, the Users do not see the Software in their Account and cannot use

    Autodesk: Have Users assigned to a Team in the Autodesk Account. However, the Users do not see the Software in their Account and cannot use

    If you have Users assigned to a Team in the Autodesk Account but Users do not see the Software in their Account and cannot use Software even though assigned it means your Team is corrupted.

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  • Uninstall and Reinstall the Autodesk Desktop App

    Uninstall and Reinstall the Autodesk Desktop App

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  • “Autodesk Access Service Host” error when installing Autodesk products

    “Autodesk Access Service Host” error when installing Autodesk products

    “Autodesk Access Service Host” error in install logs when trying to install an Autodesk product

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  • AutoCAD Plant 3D 2022 Object Enabler will not stay installed

    AutoCAD Plant 3D 2022 Object Enabler will not stay installed

    The Plant 3D 2022 Object Enabler will not install if the Plant 3D 2022.1.1 or 2022.1.2 Updates have been installed. Workarounds are available.

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  • Error 1 when installing Autodesk 2022 or 2023 software

    Error 1 when installing Autodesk 2022 or 2023 software

    When installing Autodesk 2022 or 2023 products you get an “Install Error:” “The install couldn’t finish. Error 1”

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  • Autodesk Vault 2023 Thin Client Does Not Show Update After Install

    Autodesk Vault 2023 Thin Client Does Not Show Update After Install

    Autodesk Vault 2023 Thin Client Does Not Show Update After Install

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  • AutoCAD Electrical: When launching you receive the error "Microsoft Access Database Engine”

    AutoCAD Electrical: When launching you receive the error "Microsoft Access Database Engine”

    The Microsoft Access Database Engine was either missing, was corrupted, or has conflict with other install drivers. Here's what you need to know and do to fix your AutoCAD Electrical.

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  • How to change your email address or username in the Autodesk portal

    How to change your email address or username in the Autodesk portal

    You need to either change your email address or your username in your Autodesk account.

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