Installation

For those who need help getting up and running with Autodesk software, including AutoCAD, Revit, Civil 3D, Inventor, and more.

  • Creating a deployment for Autodesk 2022 products

    Creating a deployment for Autodesk 2022 products

    Creating a deployment for Autodesk 2022 products with new the Custom Installs in the Autodesk portal

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  • Autodesk Download: Common issues and solutions for Autodesk download problems

    Autodesk Download: Common issues and solutions for Autodesk download problems

    What to do if you're having issues downloading your Autodesk software. In this article we address common problems and solutions to Autodesk download issues.

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  • Autodesk Desktop App Crash on launch or Login with a CER (Crash Error Report)

    Autodesk Desktop App Crash on launch or Login with a CER (Crash Error Report)

    Each time you reboot and log into your PC or you attempt to run the Autodesk Desktop App, it crashes and opens a Crash Error Report to send to Autodesk. Here's what to do next.

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  • Revit 2021: When installing Revit 2021.1.1 “Install failed”

    Revit 2021: When installing Revit 2021.1.1 “Install failed”

    When installing Revit 2021.1.1 you get an "Install failed" message. This is caused by a corrupted Revit installer. Here's what to do.

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  • How to use the Autodesk custom install history

    How to use the Autodesk custom install history

    Using the Autodesk Custom Deployment history

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  • AutoCAD/AutoCAD LT 2021 or Newer for Mac: "Install failed. Please exit and restart the install"

    AutoCAD/AutoCAD LT 2021 or Newer for Mac: "Install failed. Please exit and restart the install"

    AutoCAD/AutoCAD LT or AutoCAD for Mac: "Install failed. Please exit and restart the install" is a licensing service issue. Here's what to do.

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  • User Management Error: “Only the owner can move a subscription."

    User Management Error: “Only the owner can move a subscription."

    Only a user Autodesk account that is listed as a Primary Admin or Secondary Admin can view the User Management section that contains Teams.

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  • Revit 2021: When installing via Deployment "Install Failed. Unable to install Autodesk Revit 2021. Please contact your system administrator"

    Revit 2021: When installing via Deployment "Install Failed. Unable to install Autodesk Revit 2021. Please contact your system administrator"

    There are a few causes of this issue. Here's how our tech team suggests addressing it.

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  • You do not have permission to open the application 'Install Autodesk AutoCAD LT 2022 for Mac'

    You do not have permission to open the application 'Install Autodesk AutoCAD LT 2022 for Mac'

    Install message: You do not have permission to open the application 'Install Autodesk AutoCAD 2022 for Mac' or 'Install Autodesk AutoCAD LT 2022 for Mac' on an M1 Mac.

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  • Autodesk: Products stop working after installing .NET framework 4.7

    Autodesk: Products stop working after installing .NET framework 4.7

    When you install .net 4.7 Autodesk software stops working.

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  • Inventor 2022 Cannot install 'computer does not meet minimum requirements'

    Inventor 2022 Cannot install 'computer does not meet minimum requirements'

    Failed attempts at uninstalling and reinstalling Inventor 2022 especially if using the 'Install Now' method from your Autodesk Account or installing directly from the Desktop App can cause this error.

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  • How to use PDQ to copy and run the Autodesk License Reset script on user’s machine

    How to use PDQ to copy and run the Autodesk License Reset script on user’s machine

    The Autodesk License Reset will need to be copied to the user’s machine to properly run and to work correctly. We can use PDQ to copy the Autodesk License reset file to the user’s machine and run it.

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  • Where is the Autodesk Uninstall tool with Autodesk 2022 products?

    Where is the Autodesk Uninstall tool with Autodesk 2022 products?

    The uninstall tool is no longer supported with the new Autodesk installer. Here's the steps you'll need to know.

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  • Autodesk: Error “Install Failed” When you try to install Autodesk 2022 Products

    Autodesk: Error “Install Failed” When you try to install Autodesk 2022 Products

    When you look through the log file you notice %localappdata%/Autodesk/ODIS. You may notice an issue with The directX installation.

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  • Vault Client is not compatible with the following applications...

    Vault Client is not compatible with the following applications...

    Users are receiving a compatibility error when attempting to connect to the Vault Sever via a Vault Client.

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  • Autodesk: ".NET Framework Runtime 4.x did not install (Error Code: 5100)"

    Autodesk: ".NET Framework Runtime 4.x did not install (Error Code: 5100)"

    Setup has detected that this computer does not meet the requirements to complete this operation. The following blocking issues must be resolved before you can proceed.

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  • License checkout timed out. What do you want to do?

    License checkout timed out. What do you want to do?

    "License checkout timed out. What do you want to do?" when launching Autodesk 2020 or newer software on Windows.

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  • Autodesk: “An error occurred while preparing the installation”

    Autodesk: “An error occurred while preparing the installation”

    When you are trying to install Autodesk Products. You receive a message saying “An error occurred while preparing installation”.

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  • Autodesk: Error “Install Failed” When you try to install Autodesk 2022 Products

    Autodesk: Error “Install Failed” When you try to install Autodesk 2022 Products

    When you look through the log file you located at %localappdata%/Autodesk/ODIS. You may notice an issue with The directX installation.

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  • Autodesk: When I Invite Users to my “Named User Account” They never receive the email

    Autodesk: When I Invite Users to my “Named User Account” They never receive the email

    These Invites can be “blocked” and an exception should be added to Firewalls.

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