Installation

For those who need help getting up and running with Autodesk software, including AutoCAD, Revit, Civil 3D, Inventor, and more.

  • Autodesk Download Manager using the Download Option

    Autodesk Download Manager using the Download Option

    How to install Autodesk applications using the Download option with the Create Installer file per product.

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  • Revit install states Revit is already installed

    Revit install states Revit is already installed

    Sometimes uninstalled Revit through the control panel, program and features, uninstalled through setting, apps, or using the uninstaller

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  • Active Trial Prevents Token Flex from Working

    Active Trial Prevents Token Flex from Working

    You are testing a product and have an active trial for that product that has not expired.  You choose to buy tokens and cannot activate the product using tokens.

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  • Can I delete the C:\Autodesk\WI install files folder?

    Can I delete the C:\Autodesk\WI install files folder?

    The C:\Autodesk\WI folder contains too many files and is taking up valuable hard drive space. Can I delete this folder after I install my Autodesk products?

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  • Back up Inventor Application Options and Customize settings

    Back up Inventor Application Options and Customize settings

    Before resetting, uninstalling or moving to another system you want to back up your Inventor Application Options settings and some customization settings.

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  • Infraworks: “Unable to create a Cloud Model”

    Infraworks: “Unable to create a Cloud Model”

    If you get this error it is because you have no BIM Docs Account installed and setup.

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  • Autodesk Two-Step Verification

    Autodesk Two-Step Verification

    In an ever-changing landscape of threats to the security of our digital data, Autodesk continues to provide evolving security solutions for access to their products and services.

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  • Setting up a new Project in Autodesk Forma

    Setting up a new Project in Autodesk Forma

    A seat of Autodesk Forma is included with the AEC Collection subscription to be used to create a conceptual site development layout.

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  • Revit could not load C:\Program Files\Autodesk\Revit 2024\EnergyAnalysisDB.dll

    Revit could not load C:\Program Files\Autodesk\Revit 2024\EnergyAnalysisDB.dll

    When starting Revit 2024 an error “Revit could not load C:\Program Files\Autodesk\Revit 2024\EnergyAnalysisDB.dll and then closes when selecting OK

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  • The IMAGINiT Community Website!

    The IMAGINiT Community Website!

    On the Home page of this site we have added a case cue for companies to be able to see how many cases they have open and the status of them.

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  • Autodesk Desktop Connector Installation 1603 Error

    Autodesk Desktop Connector Installation 1603 Error

    The Fatal Error 1603 can occur during the installation of Autodesk Desktop Connector v16 if the previous version of the Autodesk Desktop Connector was not uninstalled properly.

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  • Assemble Access Issue

    Assemble Access Issue

    Users cannot access Assemble from the Product Page.

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  • Autodesk Access says No Updates for the Selected Date Range

    Autodesk Access says No Updates for the Selected Date Range

    This problem can be due to the default settings of Autodesk Access. There are a few solutions. Here's what you need to know and do.

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  • Request Access to the Autodesk Replication Tool for Docs

    Request Access to the Autodesk Replication Tool for Docs

    How to request access to the Autodesk Replication Tool for Docs.

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  • Licensing Issues with Autodesk Access

    Licensing Issues with Autodesk Access

    The main solution is to delete the “Loginstate.xml” but I have had to do other steps as well

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  • Are the latest Autodesk AdSSO and Desktop Licensing service compatible with older Autodesk products

    Are the latest Autodesk AdSSO and Desktop Licensing service compatible with older Autodesk products

    Autodesk recommends always updating to the latest version of both components, regardless of the product version installed on the machine.

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  • IMAGINiT Utilities License Error Code: -6 'WRONG VERSION' error

    IMAGINiT Utilities License Error Code: -6 'WRONG VERSION' error

    The license error dialog should show you where to find the license.  You will need to scroll down a little bit in the dialog to find it.

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  • Autodesk Desktop Connector Best Practice

    Autodesk Desktop Connector Best Practice

    Autodesk Desktop Connector v16 keeps failing to sync, and the Revit project file won't open.

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  • When signing into your Autodesk account and getting "this account is being processed for deletion"

    When signing into your Autodesk account and getting "this account is being processed for deletion"

    When signing into your Autodesk account, you are getting "this account is being processed for deletion" message

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  • "Access Denied" Error Opening the Windows "Event Viewer"

    "Access Denied" Error Opening the Windows "Event Viewer"

    Microsoft has an article on how to change it back and involves editing the registry.

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