Installation

For those who need help getting up and running with Autodesk software, including AutoCAD, Revit, Civil 3D, Inventor, and more.

  • Changing Email Address associated with Autodesk ID results in loss of access to Autodesk cloud based products

    Changing Email Address associated with Autodesk ID results in loss of access to Autodesk cloud based products

    After changing the email address for your Autodesk account, you get an error message when starting an Autodesk cloud application.

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  • "Invalid Configuration File" Autodesk Licensing Service

    "Invalid Configuration File" Autodesk Licensing Service

    When manually registering a product with the Autodesk Licensing Service you receive the Error: "Invalid Configuration File".

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  • Deploying Autodesk applications using PDQ Connect

    Deploying Autodesk applications using PDQ Connect

    How do I deploy an Autodesk product using PDQ Connect? Here's the steps you'll need to know to set this up.

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  • Creating a Autodesk Named User Custom Install deployment

    Creating a Autodesk Named User Custom Install deployment

    If you need to create an Autodesk Custom Install for Named Users, and have the software installed from a network deployment, here's the steps to follow.

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  • Autodesk LMTools error "Windows preferred path <SystemDrive>\ProgramData to store service data is not set"

    Autodesk LMTools error "Windows preferred path <SystemDrive>\ProgramData to store service data is not set"

    After changing the debug.log file's path in LMTools and saving the service, you get this error message. Here's what you need to know and do.

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  • How to add an Autodesk package in PDQ Connect

    How to add an Autodesk package in PDQ Connect

    If you need to push out an Autodesk update via PDQ Connect, here's what you need to know and do.

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  • Performance recommendations for AutoCAD in a Virtual Environment

    Performance recommendations for AutoCAD in a Virtual Environment

    What are the recommended configurations to improve performance for AutoCAD products in a virtual environment.

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  • "UNC paths are not supported. Defaulting to Windows directory." after launching the Custom Install deployment .bat file using UNC paths

    "UNC paths are not supported. Defaulting to Windows directory." after launching the Custom Install deployment .bat file using UNC paths

    After creating a Custom Install deployment using UNC paths, when you start the .bat file to install the program

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  • Autodesk download and installation options

    Autodesk download and installation options

    After logging in at manage.autodesk.com, go to the Products and Services section and select the download method that's right for your product and installation.

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  • Turn off the Autodesk Privacy Statement window prompt at first launch after installation

    Turn off the Autodesk Privacy Statement window prompt at first launch after installation

    Is there a way to disable the Privacy Settings window prompt at the first launch of the Autodesk Product after installation?

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  • Autodesk Desktop Connector crashes on Windows startup

    Autodesk Desktop Connector crashes on Windows startup

    Troubleshooting Autodesk Desktop Connector CER issue

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  • A "Licensing Error" occurs after server runs scheduled "Forced Shutdown and Reboot"

    A "Licensing Error" occurs after server runs scheduled "Forced Shutdown and Reboot"

    A scheduled task deletes a licensing file that prevents Autodesk products from starting.

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  • Autodesk Licensing and Sign-in Helper - Reset Login state

    Autodesk Licensing and Sign-in Helper - Reset Login state

    How to use the Autodesk Licensing Support Tool to reset the Login state.

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  • Autodesk Licensing and Sign-in Helper - Change License method

    Autodesk Licensing and Sign-in Helper - Change License method

    How to use the Autodesk Licensing Support Tool UI to change the licensing method for installed Autodesk applications.

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  • Autodesk Licensing and Sign-in Helper - Check URLs

    Autodesk Licensing and Sign-in Helper - Check URLs

    How to use the Autodesk Licensing Support Tool UI to check for URLs.

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  • License checkout timed out. What do you want to do?

    License checkout timed out. What do you want to do?

    "License checkout timed out. What do you want to do?" when launching Autodesk 2020 or newer software on Windows.

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  • Should I upgrade from Desktop Connector version 15.x to 16.x

    Should I upgrade from Desktop Connector version 15.x to 16.x

    While it is not necessary to upgrade to the latest version of Desktop Connector Version 16.x, it is highly recommended to do so, in order to take advantage of the latest enhancements.

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  • Configuration File May Be Locked by Another Process or Have Been Set Read Only

    Configuration File May Be Locked by Another Process or Have Been Set Read Only

    This problem can be caused by a few different things, but usually it’s a permissions issue of some kind

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  • Uninstall and Reinstall the Autodesk Desktop App

    Uninstall and Reinstall the Autodesk Desktop App

    The Autodesk Desktop App may have tried to auto-update or a Windows update may have interfered with the program.

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  • When launching an Autodesk program you get "Requested service not available..."

    When launching an Autodesk program you get "Requested service not available..."

    The Autodesk service that you are trying to access is Temporarily unavailable. If you get this, here's what you need to know and do.

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