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The IMAGINiT Reprise License Manager Will Not Start the Service

September 22, 2022 Jeff Lotan

The IMAGINiT Reprise License Manager Will Not Start the Service.

Issue:

When you run the diagnostic tool (see blog below) and find that it shows in the log file "Wrong Hostid"  and it expected one setting but shows "we are" and another setting.  This means that the MAC on the server/computer changed.

09/15 14:05 (rand) Wrong Hostid - licenses may not be available
09/15 14:05 (rand)  (expected: 00155d11fb05, we are: 00155d11fa51

Cause:
This can happen with a Virtual Machine that has the MAC set to dynamic or in a NIC Team environment.

Solution:
Your IT will need to make the MAC Static.  It would be best to use the "we are:" MAC, otherwise you'll need to contact us to generate a new license file after the MAC has been made static.  If the MAC is not made static, then it will change again and invalidate the network license.


Blog:
How to Obtain Reprise License Manager Diagnostic information
https://resources.imaginit.com/how-tos/how-to-obtain-reprise-license-manager-diagnostic-information

 

About the Author

Jeff Lotan

Sr. Technical Support Specialist - Licensing<br><br>I am charged with mentoring and training team members in the proper use our systems and tools, documenting NSC processes, and providing feedback and ideas to the management team towards improving the customer experience. I am also a major contributor to our technical support blog and internal knowledge base.

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