Jeff Lotan

Sr. Technical Support Specialist - Licensing<br><br>I am charged with mentoring and training team members in the proper use our systems and tools, documenting NSC processes, and providing feedback and ideas to the management team towards improving the customer experience. I am also a major contributor to our technical support blog and internal knowledge base.

  • Utilities for Revit 2023 SpreadsheetGear 2017 Unhandled Exception 30-day trial

    Utilities for Revit 2023 SpreadsheetGear 2017 Unhandled Exception 30-day trial

    To resolve this problem we need to uninstall, download and install the latest Utilities for Revit 2023.

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  • Custom AutoCAD 2023 base ARG in a Deployment using a default Profile fails

    Custom AutoCAD 2023 base ARG in a Deployment using a default Profile fails

    You have included a custom profile in your AutoCAD deployment, and it didn’t work. The product installs, but the customization is missing. Here's what you need to know and do to address the issue.

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  • Best Practice to Add an AutoCAD Custom Profile to Deployments

    Best Practice to Add an AutoCAD Custom Profile to Deployments

    This will walk you through the steps to successfully include a customized AutoCAD profile in your deployment.

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  • How to manually reset an AutoCAD based Profile back to Defaults

    How to manually reset an AutoCAD based Profile back to Defaults

    To troubleshoot a Windows vs AutoCAD based profile problem, you want to know how to manually reset an AutoCAD based profile back to defaults.

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  • The Autodesk Whitelist for AV

    The Autodesk Whitelist for AV

    Autodesk has a good article about what to whitelist in your antivirus program for Autodesk programs to function properly. Unfortunately, it has a typo that can affect your ability to use the info.

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  • How to access the IMAGINiT Reprise License Manager

    How to access the IMAGINiT Reprise License Manager

    You’ve installed the Reprise License Manager (RLM), but there are no shortcut icons on the desktop to access the program.

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  • New feature for the Autodesk Manage portal under “Custom Install” is the “Team Library”

    New feature for the Autodesk Manage portal under “Custom Install” is the “Team Library”

    The packages created in the Team Library can be shared between the Primary and Secondary Admins of that Team.

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  • Automating the Install and licensing for the Utilities for Revit 2023 Network version

    Automating the Install and licensing for the Utilities for Revit 2023 Network version

    You want to know how to install the IMAGINiT Utilities for Revit and automatically point to the Network license at the same time.

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  • Autodesk Desktop App is Missing Updates

    Autodesk Desktop App is Missing Updates

    Sometimes when you launch the Autodesk Desktop App it won’t show you any updates.  Sometimes even the “My Update” button is missing (as in this image below) when you are signed in.

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  • IMAGINiT Reprise Network License Manager ports to Whitelist

    IMAGINiT Reprise Network License Manager ports to Whitelist

    You want to know which ports to whitelist for communication between the IMAGINiT Reprise License Manager (RLM) and the client machine to obtain a license.

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  • Custom Install Edits Not Saving

    Custom Install Edits Not Saving

    Autodesk has made many changes over the last few years to the “Custom Install” to create an “Install” or “Deployment”.  One such change has been the ability to EDIT the deployment/install.

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  • Using IMAGINiT Utilities for Civil 3D “Quick Edit Pipes” Command gives Error Report Dialog

    Using IMAGINiT Utilities for Civil 3D “Quick Edit Pipes” Command gives Error Report Dialog

    Clicking the "Quick Edit Pipes" button on the ribbon immediately brings up an error report dialog to send to development.  All other tools worked fine.

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  • The IMAGINiT Reprise License Manager Will Not Start the Service

    The IMAGINiT Reprise License Manager Will Not Start the Service

    When you run the diagnostic tool (see blog below) and find that it shows in the log file "Wrong Hostid"  and it expected one setting but shows "we are" and another setting.

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  • IMAGINiT Utilities Error -18 using  Network Licensing

    IMAGINiT Utilities Error -18 using Network Licensing

    Attempting to use the IMAGINiT Utilities you receive an -18 error in the dialog.

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  • Revit 2020 error 0 during install

    Revit 2020 error 0 during install

    During the install of Revit 2020 you receive a dialog showing an error 0

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  • How to bypass the “Open File-Security Warning” Message

    How to bypass the “Open File-Security Warning” Message

    Trying to install Autodesk software using a batch file you receive a message:  “Open File - Security Warning We can't verify who created this file. Are you sure you want to run this file?"

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  • How to use the Autodesk Desktop App to Install Updates

    How to use the Autodesk Desktop App to Install Updates

    When running the Autodesk Desktop App (ADA) it will show you an icon for each Autodesk program that is installed.

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  • How to Export the Windows Event Viewer “Administrative Events” for Technical Support

    How to Export the Windows Event Viewer “Administrative Events” for Technical Support

    You need to find and export the Windows “Administrative Events” to a .evtx file to provide to Technical Support.

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  • Error Launching Inventor- Inventor.exe needs to reregister with the Operating System

    Error Launching Inventor- Inventor.exe needs to reregister with the Operating System

    Autodesk recommends terminating the offending processes to ensure proper registration.

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  • How to use the Microsoft Fix it Tool for Autodesk software

    How to use the Microsoft Fix it Tool for Autodesk software

    You are unable to uninstall or reinstall some Autodesk software. This article will show you how to use the Microsoft Fix it tool to remove any/all Autodesk software installed on your machine.

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