Jeff Lotan

Sr. Technical Support Specialist - Licensing<br><br>I am charged with mentoring and training team members in the proper use our systems and tools, documenting NSC processes, and providing feedback and ideas to the management team towards improving the customer experience. I am also a major contributor to our technical support blog and internal knowledge base.

  • How to Activate the Standalone IMAGINiT Utilities Using a Batch File

    How to Activate the Standalone IMAGINiT Utilities Using a Batch File

    If you are familiar with creating and using batch files, then you can activate / generate the Standalone IMAGINiT Utilities during installation using a batch file.

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  • AutoCAD: Error “Unable to Download” When Creating a Deployment

    AutoCAD: Error “Unable to Download” When Creating a Deployment

    Issue: After creating a simple deployment for AutoCAD 2024, you download the 15 MB configuration .exe file and start to extract the deployment.

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  • Utilities for Revit 2024.1 update is now available with added functionality

    Utilities for Revit 2024.1 update is now available with added functionality

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  • Autodesk Access says No Updates for the Selected Date Range

    Autodesk Access says No Updates for the Selected Date Range

    This problem can be due to the default settings of Autodesk Access. There are a few solutions. Here's what you need to know and do.

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  • Civil 3D Project Explorer missing the 2024 selection under Custom Install

    Civil 3D Project Explorer missing the 2024 selection under Custom Install

    It has been moved from being its own program to download/create a deployment to being a selectable item within Civil 3D. Here's what you need to know and do.

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  • Civil 3D Grading Optimization missing the 2024 selection under Custom Install

    Civil 3D Grading Optimization missing the 2024 selection under Custom Install

    It has been moved from being its own program to download/create a deployment to being a selectable item within Civil 3D. Here's what you need to know and do.

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  • How to PURGE a Drawing and its XREFs using ETransmit

    How to PURGE a Drawing and its XREFs using ETransmit

    Sometimes when you PURGE your drawing it bloats right back up or gives errors again after you re-open it.  This can happen due to the XREFs and a variable in AutoCAD.

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  • IMAGINiT Utilities License Error Code: -6 'WRONG VERSION' error

    IMAGINiT Utilities License Error Code: -6 'WRONG VERSION' error

    The license error dialog should show you where to find the license.  You will need to scroll down a little bit in the dialog to find it.

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  • "Access Denied" Error Opening the Windows "Event Viewer"

    "Access Denied" Error Opening the Windows "Event Viewer"

    Microsoft has an article on how to change it back and involves editing the registry.

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  • IMAGINiT Utilities License Activation Error System.Web.Services.Protocols.Soapexception

    IMAGINiT Utilities License Activation Error System.Web.Services.Protocols.Soapexception

    This soap exception happens due to some back-end issues. Here's what you need to know and do.

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  • Revit 2024 Deployment Fails to Install Custom Dynamo xml

    Revit 2024 Deployment Fails to Install Custom Dynamo xml

    You create a Revit 2024 “Custom Install” using Deployment option and include your custom Dynamo settings by selecting the XML file you’ve saved, but when installing the custom settings do not exist

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  • Unable to Double Click a VIEWPORT to Make it Active

    Unable to Double Click a VIEWPORT to Make it Active

    This can happen when using MAXACTVP and having it set to a number smaller than the number of viewports within the drawing.

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  • How to clean up the Autodesk ADSKFLEX_LICENSE_FILE setting in the Windows Registry

    How to clean up the Autodesk ADSKFLEX_LICENSE_FILE setting in the Windows Registry

    Why would you want to clean up the registry?  Well, because sometimes it prevents us from obtaining a network license.  Sometimes it makes the program open much slower.

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  • Bad Request Licensing error 400 activating the IMAGINiT Utilities

    Bad Request Licensing error 400 activating the IMAGINiT Utilities

    When attempting to activate the IMAGINiT Utilities, you receive the following error. “Utilities licensing error was encountered:  The remote server returned an unexpected response: (400) Bad Request”

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  • IMAGINiT Utilities licensing error -6

    IMAGINiT Utilities licensing error -6

    The -6 wrong version is typically that the license is for a different version of the utilities than the license.

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  • IMAGINiT Utilities using the 2015-2020 Reprise Network License Manager

    IMAGINiT Utilities using the 2015-2020 Reprise Network License Manager

    The IMAGINiT development team has implemented a new network license manager for the 2022 and newer Utilities.

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  • IMAGINiT Utilities Reprise Licensing issue was detected. License Error Code -37

    IMAGINiT Utilities Reprise Licensing issue was detected. License Error Code -37

    The start date in the license hasn't occurred yet, e.g., today you try to check out a license containing start=1-mar-2030.

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  • Reprise License Manager Update to Mitigate the “HTTP Header Injection Vulnerability”

    Reprise License Manager Update to Mitigate the “HTTP Header Injection Vulnerability”

    You need to know if there is a Reprise License Manager Update to Mitigate the “HTTP Header Injection Vulnerability”

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  • Utilities for Revit 2023 SpreadsheetGear 2017 Unhandled Exception 30-day trial

    Utilities for Revit 2023 SpreadsheetGear 2017 Unhandled Exception 30-day trial

    To resolve this problem we need to uninstall, download and install the latest Utilities for Revit 2023.

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  • How to Download and Install the IMAGINiT Utilities for Vault Client

    How to Download and Install the IMAGINiT Utilities for Vault Client

    Here are the best practices steps to download and install the Utilities

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