Jeff Lotan

Sr. Technical Support Specialist - Licensing<br><br>I am charged with mentoring and training team members in the proper use our systems and tools, documenting NSC processes, and providing feedback and ideas to the management team towards improving the customer experience. I am also a major contributor to our technical support blog and internal knowledge base.

  • Using IMAGINiT Utilities for Civil 3D “Quick Edit Pipes” Command gives Error Report Dialog

    Using IMAGINiT Utilities for Civil 3D “Quick Edit Pipes” Command gives Error Report Dialog

    Clicking the "Quick Edit Pipes" button on the ribbon immediately brings up an error report dialog to send to development.  All other tools worked fine.

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  • The IMAGINiT Reprise License Manager Will Not Start the Service

    The IMAGINiT Reprise License Manager Will Not Start the Service

    When you run the diagnostic tool (see blog below) and find that it shows in the log file "Wrong Hostid"  and it expected one setting but shows "we are" and another setting.

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  • IMAGINiT Utilities Error -18 using  Network Licensing

    IMAGINiT Utilities Error -18 using Network Licensing

    Attempting to use the IMAGINiT Utilities you receive an -18 error in the dialog.

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  • Revit 2020 error 0 during install

    Revit 2020 error 0 during install

    During the install of Revit 2020 you receive a dialog showing an error 0

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  • How to bypass the “Open File-Security Warning” Message

    How to bypass the “Open File-Security Warning” Message

    Trying to install Autodesk software using a batch file you receive a message:  “Open File - Security Warning We can't verify who created this file. Are you sure you want to run this file?"

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  • How to use the Autodesk Desktop App to Install Updates

    How to use the Autodesk Desktop App to Install Updates

    When running the Autodesk Desktop App (ADA) it will show you an icon for each Autodesk program that is installed.

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  • How to Export the Windows Event Viewer “Administrative Events” for Technical Support

    How to Export the Windows Event Viewer “Administrative Events” for Technical Support

    You need to find and export the Windows “Administrative Events” to a .evtx file to provide to Technical Support.

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  • Error Launching Inventor- Inventor.exe needs to reregister with the Operating System

    Error Launching Inventor- Inventor.exe needs to reregister with the Operating System

    Autodesk recommends terminating the offending processes to ensure proper registration.

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  • How to use the Microsoft Fix it Tool for Autodesk software

    How to use the Microsoft Fix it Tool for Autodesk software

    You are unable to uninstall or reinstall some Autodesk software. This article will show you how to use the Microsoft Fix it tool to remove any/all Autodesk software installed on your machine.

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  • IMAGINiT Utilities for Civil 3D Import from Google update

    IMAGINiT Utilities for Civil 3D Import from Google update

    IMAGINiT Utilities for Civil 3D "Import from Google" error resolved.

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  • Revit Quick Exits after using IMAGINiT Utilities for Revit Tool

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  • Steps to Upgrade to the IMAGINiT Utilities for Revit 2022-2018 Standalone

    Steps to Upgrade to the IMAGINiT Utilities for Revit 2022-2018 Standalone

    Our Utilities for Revit 2022-2018 only needs to be installed once and it will install into all versions of Revit from 2018 up to 2022 if they are installed.

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  • Vehicle Tracking 2022 Tab is Missing from Civil 3D 2022 Ribbon

    Vehicle Tracking 2022 Tab is Missing from Civil 3D 2022 Ribbon

    What to do if the Vehicle Tracking tab is missing and does not show up in the CUI dialog under “Partial menus” or the MENULOAD dialogs.

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  • AutoCAD gives AcDs Error: Signature Mismatch on the Command Line

    AutoCAD gives AcDs Error: Signature Mismatch on the Command Line

    This problem was caused by a bad / corrupt block that was on the Block Palettes “recent” list in AutoCAD Civil 3D 2020. Here's what to do.

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  • How to Renew and Replace an Expired IMAGINiT Reprise LM Utilities License

    How to Renew and Replace an Expired IMAGINiT Reprise LM Utilities License

    You have the IMAGINiT Utilities (for Revit, Civil 3D or Vault Client) and the license has expired, and users cannot obtain a license.

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  • Attributed Text within a Block in a Hexagonal Viewport is missing plotting to RICOH Aficio MP C3501

    Attributed Text within a Block in a Hexagonal Viewport is missing plotting to RICOH Aficio MP C3501

    Attribute Text in a block does not print to RICOH when using non-rectangular (Hexagonal) viewport. It prints fine when using a rectangular viewport.

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  • Change the Port to the IMAGINiT Reprise License Managers’ Interface

    Change the Port to the IMAGINiT Reprise License Managers’ Interface

    How To Change the Port to the IMAGINiT Reprise License Managers’ Interface

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  • How to Add Additional Licenses to the IMAGINiT Reprise License File

    How to Add Additional Licenses to the IMAGINiT Reprise License File

    You may need to do this after obtaining the latest version of the software or generating another license for an additional IMAGINiT Utilities.

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  • IMAGINiT Reprise License Manager How to find if you have licenses available

    IMAGINiT Reprise License Manager How to find if you have licenses available

    How to find out if you have IMAGINiT Utilities licenses available using the Reprise License Manager.

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  • How to Generate an IMAGINiT Utilities for Revit 2022 Standalone License on the Fly During Installation/Deployment

    How to Generate an IMAGINiT Utilities for Revit 2022 Standalone License on the Fly During Installation/Deployment

    How to Generate an IMAGINiT Utilities for Revit 2022 Standalone License on the Fly During Installation/Deployment

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