Revit - Some ACC projects not displaying on new Home page

Issue:

When the New Home page is enabled in Revit 2024/2025, some users report that not all BIM 360/ACC projects are displaying when viewing cloud projects under Autodesk Projects.  In some cases, a message reading "Error loading data" is displayed when attempting to access the Project Files folder in an ACC project.

Cause:

There may be a data latency issue with synching ACC projects to the New Home page.  Autodesk is aware of the issue.

Solution/Workaround:

Turn off the New Revit Home to view the Revit classic home page, which will include all projects for the user.  Alternatively, use the Search feature to locate the project on ACC.

About the Author

Sr. Technical Support Specialist, AEC<br><br>Jeremy has been delivering service and technical support to customers in the AEC industry for over 25 years. He gained much of his AutoCAD/Revit experience serving as CAD Manager at multiple MEP/FP engineering firms in the Greater Boston Area. He then worked at Autodesk as a Technical Support Specialist, eventually becoming a manager overseeing the Revit and Vault support teams. Jeremy is excited to be in his current role as Sr. Technical Support Specialist at IMAGINiT, as it allows him the opportunity to work directly with customers every day and help them successfully leverage Autodesk’s solutions to achieve their business goals.

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