Jeremy Smith

Sr. Technical Support Specialist, AEC<br><br>Jeremy has been delivering service and technical support to customers in the AEC industry for over 25 years. He gained much of his AutoCAD/Revit experience serving as CAD Manager at multiple MEP/FP engineering firms in the Greater Boston Area. He then worked at Autodesk as a Technical Support Specialist, eventually becoming a manager overseeing the Revit and Vault support teams. Jeremy is excited to be in his current role as Sr. Technical Support Specialist at IMAGINiT, as it allows him the opportunity to work directly with customers every day and help them successfully leverage Autodesk’s solutions to achieve their business goals.

  • Revit: Trimble Connect Plug-in Randomly Creating 3D Views

    Revit: Trimble Connect Plug-in Randomly Creating 3D Views

    Some Revit users report that when opening 2D views or sheets, multiple 3D views are randomly created without warning.

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  • Where to Download Content Catalog Extension for Civil 3D

    Where to Download Content Catalog Extension for Civil 3D

    Both the Revit and AutoCAD Content Catalog extensions are readily found and available in the Autodesk Account (manage.autodesk.com) under the respective products on the Products and Services tab

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  • Revit - Some ACC projects not displaying on new Home page

    Revit - Some ACC projects not displaying on new Home page

    In some cases, a message reading "Error loading data" is displayed when attempting to access the Project Files folder in an ACC project. Here's what you need to know and do to address the issue.

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  • Revit 2025 New Feature:  Admin Add-Ins Manager

    Revit 2025 New Feature: Admin Add-Ins Manager

    With so many Add-Ins available for Revit, some BIM Managers and System Administrators would prefer to have some control over which add-ins users are permitted to load or unload.

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  • ACC - Adding a Custom Project Type for New Projects

    ACC - Adding a Custom Project Type for New Projects

    When creating a new project on the Autodesk Docs platform, a user is unable to create a custom Project Type and needs to choose one from the existing list that may not be specific enough or applicable

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  • Revit 2025.3 - New Key Feature:  Add-ins Manager

    Revit 2025.3 - New Key Feature: Add-ins Manager

    When dealing with Revit-related issues, a common step in the troubleshooting process is testing the behavior with add-ins disabled

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  • ACC - Activating Multiple Hubs for Your Organization

    ACC - Activating Multiple Hubs for Your Organization

    If you already have an understanding of how to activate an Autodesk Construction Cloud (ACC) hub for your organization, this article helps those who need to activate additional ACC hubs.

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  • Revit 2025 - New Home Page Highlights

    Revit 2025 - New Home Page Highlights

    This new Home is now the default in Revit 2025.2, but there is a toggle that allows users to switch to the original design.

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  • ACC New Feature Highlights:  Multi-page PDF Search

    ACC New Feature Highlights: Multi-page PDF Search

    Users can now search for text across multiple pages of a PDF document when viewing under the Files tool.

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  • ACC New Feature Highlights: Ability to Save Report to Files (Build)

    ACC New Feature Highlights: Ability to Save Report to Files (Build)

    Prior to this enhancement, if a user wanted to save a report as a file into a project, they would need to first download the generated report and then save/upload the file manually.

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  • ACC New Feature Highlights:  Bulk Actions when Adding Members for Admins

    ACC New Feature Highlights: Bulk Actions when Adding Members for Admins

    New ACC Feature - Bulk Actions for Adding Members

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  • ACC New Feature Highlights: Project Activity Log

    ACC New Feature Highlights: Project Activity Log

    A number of enhancements and tools have been added to the Autodesk Construction Cloud (ACC) platform over the last several months. Here's what you need to know.

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  • BIM 360 Team End-of-Life - What You Should Know

    BIM 360 Team End-of-Life - What You Should Know

    If you have projects on BIM 360 Team, it is important to understand what you need to do in the time remaining so as not to lose files.

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  • Revit:  Cloud Workshared Model Displays as V1 on ACC/BIM 360

    Revit: Cloud Workshared Model Displays as V1 on ACC/BIM 360

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  • Revit 2024 What's New:  Specify Path for Cached Cloud Models

    Revit 2024 What's New: Specify Path for Cached Cloud Models

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  • ACC - Unknown "Component Library Project" Shown in BIM 360 Project List

    ACC - Unknown "Component Library Project" Shown in BIM 360 Project List

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  • Searching product updates yields few or no results

    Searching product updates yields few or no results

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  • ACC - Requirements to use Revit Cloud Model Upgrade Tool

    ACC - Requirements to use Revit Cloud Model Upgrade Tool

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  • Seat Usage:  Why so much activity showing for Cloud Models for Revit?

    Seat Usage: Why so much activity showing for Cloud Models for Revit?

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  • ACC - After renaming account/site name the Desktop Connector site name does not update

    ACC - After renaming account/site name the Desktop Connector site name does not update

    The new site name from ACC is not propagating to Desktop Connector. Here's what you need to know to address the issue.

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