Jeremy Smith

Sr. Technical Support Specialist, AEC<br><br>Jeremy has been delivering service and technical support to customers in the AEC industry for over 25 years. He gained much of his AutoCAD/Revit experience serving as CAD Manager at multiple MEP/FP engineering firms in the Greater Boston Area. He then worked at Autodesk as a Technical Support Specialist, eventually becoming a manager overseeing the Revit and Vault support teams. Jeremy is excited to be in his current role as Sr. Technical Support Specialist at IMAGINiT, as it allows him the opportunity to work directly with customers every day and help them successfully leverage Autodesk’s solutions to achieve their business goals.

  • ACC - After renaming account/site name the Desktop Connector site name does not update

    ACC - After renaming account/site name the Desktop Connector site name does not update

    The new site name from ACC is not propagating to Desktop Connector. Here's what you need to know to address the issue.

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  • BIM 360 - Unable to download folders from Plans folder

    BIM 360 - Unable to download folders from Plans folder

    This behavior is working as designed.  Only the Project Files folders can be downloaded as a ZIP file.

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  • ACC - New member status stuck on "Not Invited"

    ACC - New member status stuck on "Not Invited"

    The user has been added as a member of the site but has not yet been added to any projects. Here's what the administrator needs to do to address the issue.

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  • How to Determine Revit Version Associated with ACC Project

    How to Determine Revit Version Associated with ACC Project

    The simplest way to identify the Revit version is for a Project Admin to browse to the Revit Cloud Model Upgrade page in a web browser. Here are the steps for both BIM 360 and Autodesk Docs platforms.

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  • Revit:  Setting Open Workset Default in Central Model

    Revit: Setting Open Workset Default in Central Model

    When participating in a Revit workshared project (whether file-based, server-based, or cloud-based), users can control which worksets they wish to open when creating a new local file

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  • Quick ACC Licensing Guide

    Quick ACC Licensing Guide

    Few topics seem to confuse customers more than licensing requirements for accessing the Autodesk Construction Cloud

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  • Heads or Tails?  An Issue with Revit Section Callouts

    Heads or Tails? An Issue with Revit Section Callouts

    Addressing issue in Revit when trying to open a section view by double-clicking on a section callout

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  • Linked Revit Cloud Models Don't Update on Sync to Central

    Linked Revit Cloud Models Don't Update on Sync to Central

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  • Model Coordination - Turning off Automated Clashes

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  • Cannot Add a Member to BIM 360 Glue Project

    Cannot Add a Member to BIM 360 Glue Project

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  • How to Add Image for Projects on ACC Platform

    How to Add Image for Projects on ACC Platform

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  • Navigating Supply Chain Issues with Upchain27:50

    Navigating Supply Chain Issues with Upchain

    IMAGINiT expert Jeremy Smith explores how Autodesk Upchain can help manufacturers navigate supply chain issues.

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  • How to Manage Roles for Autodesk Construction Cloud

    How to Manage Roles for Autodesk Construction Cloud

    Those new to the Autodesk Construction Cloud (ACC) or transitioning from the BIM 360 platform to ACC may be unsure where and how to manage some of the features.

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  • Setting up a BIM Collaborate Pro Trial for Multiple Users

    Setting up a BIM Collaborate Pro Trial for Multiple Users

    While the steps to sign up are fairly simple, we have received questions about getting multiple team members included in the trial. Here's what you need to know.

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  • Revision Control in Autodesk Fusion 360 with the Manage Extension22:08

    Revision Control in Autodesk Fusion 360 with the Manage Extension

    IMAGINiT expert Jeremy Smith explores how you can leverage the Fusion 360 Manage Extension in your revision control process.

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  • Accessing Revit Files During BIM 360/ACC Outage

    Accessing Revit Files During BIM 360/ACC Outage

    There is a solution for those using cloud workshared models to get to their files when the service is unavailable.

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  • BIM 360:  Unable to Share File with Some Project Members

    BIM 360: Unable to Share File with Some Project Members

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  • BIM 360 Site Down?  Remember Your ABC's

    BIM 360 Site Down? Remember Your ABC's

    You should always be prepared with three (3) key pieces of information to get the fastest resolution. What are they?

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  • Desktop Connector v14.8 - Reading the "Fine Print"

    Desktop Connector v14.8 - Reading the "Fine Print"

    I think it's safe to assume that most of us aren't in the habit of reading the information about every update. If you're like me, you get the notice, click on the link to download, install & move on.

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  • Cannot Synchronize to Central – System Volumes are Calculating

    Cannot Synchronize to Central – System Volumes are Calculating

    The “Calculations” parameter for one or more duct or pipe system types is set to “All” (or another setting other than None), causing Revit to perform calculations in the background.

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