Sr. Technical Support Specialist, AEC<br><br>Jeremy has been delivering service and technical support to customers in the AEC industry for over 25 years. He gained much of his AutoCAD/Revit experience serving as CAD Manager at multiple MEP/FP engineering firms in the Greater Boston Area. He then worked at Autodesk as a Technical Support Specialist, eventually becoming a manager overseeing the Revit and Vault support teams. Jeremy is excited to be in his current role as Sr. Technical Support Specialist at IMAGINiT, as it allows him the opportunity to work directly with customers every day and help them successfully leverage Autodesk’s solutions to achieve their business goals.
You should always be prepared with three (3) key pieces of information to get the fastest resolution. What are they?
I think it's safe to assume that most of us aren't in the habit of reading the information about every update. If you're like me, you get the notice, click on the link to download, install & move on.
The “Calculations” parameter for one or more duct or pipe system types is set to “All” (or another setting other than None), causing Revit to perform calculations in the background.
One of the more common issues that our AEC customers encounter is a user being unable to access BIM 360 project files in Revit.
Customers who have taken advantage of Autodesk's Extended Access trial of BIM 360 Design and would like to preserve their project data must take action before June 30, 2020.
When a cropped region is split (vertically or horizontally) as shown below, a Revit user does not select the right grip/control when attempting to move one portion independently.
As specified in the trial FAQ's, companies that do not already have paid BIM 360 Design licenses can have one user sign up for the trial.
In response to the coronavirus (COVID-19) pandemic, Autodesk has extended customers' access to a BIM 360 Design trial until May 31, 2020. As specified in the trial FAQ's, companies that do not...
Learn how you can access AutoCAD, Revit, and Civil 3D licenses remotely, as well as the ways you can continue to collaborate with your team.
Learn how you can access AutoCAD and Inventor licenses remotely, as well as the ways you can continue to collaborate with your team.
In response to a defect discovered in Revit 2020.2, Autodesk has issued a 2020.2.1 Hotfix. Click here to access the Release Notes page. Revit and Revit LT 2020.2.1 Hotfixes are available on the...
Please be aware that the Revit Team at Autodesk identified a defect in the 2020.2 update/build that is corrupting families in some projects. On February 4, the team published the notification on...