Vault Addin for SolidWorks (Client): Installation fails with Generic error

Issue:
Vault Addin for SolidWorks (Client): Installation fails with Generic error.

When trying to install the Vault Addin for SolidWorks (Client) the Installation fails with Generic error. (See Figure 1)

Figure 1

When using the command line method, the installed app does not display and is not installed.

Causes:
No Vault Client installed
Rights

Solution:
Make sure you have the Vault Client installed for that version. 
You must have the Vault Client that matches the version of the Vault Addin for SolidWorks (Client) installed 1st for this to add on to.

• Go to manage.autodesk.com
• Login
• Select the “Products and Services” tab.
• Scroll down to the Autodesk Vault Client.
•  Select "View Details".
• Select the proper version across the top.
• Select the Drop Down to the right of the Install Button select "Download" or "Direct Download".
•  Save the file to a known location.
• Run the newly downloaded installer.
• Make sure the update is the same as your Vault Server.
• Now attempt to install the Vault Addin for SolidWorks (Client).

Note: Make sure you are logged in as an administrator.
Rights 
Autodesk also says to disable Virus Scan this can block DLL’s although this is rare.
If these fail attempt to use the command line install.

Command line install

• Run the Downloaded installer. (This will extract the msi installer you can cancel the install that runs)Go to your Start Button in windows and search for CMD.
• Right click the icon and run as administrator.
• In the new Windows type “CD\” and select the <Enter> Key on your Keyboard.
• Type “C:\Path\To\Your\Installer.msi" select <Enter> Key on your Keyboard.

Note: 
“C:\Path\To\Your\“ = The path to the extracted MSI file from step one
Installer.msi = The msi file you extract in step one.
Example:
“C:\Autodesk\Vault_Professional_2026_Addin_for_SWX__31.0.76.0\ SWAddinSetupClient31.0.76.msi”

• Check and see if the addin has been installed

If this fails, you can try and run this and generate a log file to see if there is an issue.
Command line installs with log file creation

• Run the Downloaded installer. (See notes in the previous section)
• Go to your Start Button in windows and search for CMD.
• Right click the icon and run as administrator.
• In the new Windows type “CD\” and select the <Enter> Key on your Keyboard.
• Type “C:\Path\To\Your\Installer.msi" /L*V "C:\VaultLog.txt select” <Enter> Key on your Keyboard.) 
  Note: 
  “C:\Path\To\Your\“ = The path to the extracted MSI file from step one
  Installer.msi = The msi file you extract in step one.
  /L = Create a log file
  *V = Create a verbose log file
  "C:\VaultLog.txt”” = Where to create the log file and what to call the log file. 
  Example:
  “C:\Autodesk\Vault_Professional_2026_Addin_for_SWX__31.0.76.0\ SWAddinSetupClient31.0.76.msi”
• Check and see if the addin has been installed

About the Author

Manufacturing Solution Center Team Lead<br><br>Jeff is responsible for manufacturing Technical Support for both internal staff and customers. In addition to the daily activities of the support center, he helps write for the National Support Center blog, and has written online classes for the IMAGINiT training on demand site.

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