Failed to retrieve a Autodesk Vehicle Tracking license [Error code 3- this product has not been registered with the licensing service yet]

June 18, 2026 Derek Piccininni

Problem:

When launching Vehicle Tracking withing AutoCAD or Civil3D you receive the error message below.

Solution:

Vehicle Tracking will need to be registered with the licensing service manually.

Manually register a product with the licensing service:

    1. Locate the Autodesk Vehicle Tracking installation files on your machine. If they are no longer available, re-download the install package from the Autodesk Portal using the Download option from the install dropdown.
    2. In File Explorer, navigate to the folder containing your Vehicle Tracking install files. Using the search bar in the top-right corner, search for *.pit files. You are looking for VehicleTrackingConfig.pit.
    3. Copy VehicleTrackingConfig.pit and paste it into:
      C:\Program Files (x86)\Common Files\Autodesk Shared\AdskLicensing\Current\helper\
    4. Open Command Prompt as an administrator and enter the following command, replacing product key with your Vehicle Tracking product key and year with the applicable year:
      "C:\Program Files (x86)\Common Files\Autodesk Shared\AdskLicensing\Current\helper\AdskLicensingInstHelper.exe" register -pk product key -pv year.0.0.F -cf "C:\Program Files (x86)\Common Files\Autodesk Shared\AdskLicensing\Current\helper\AutoCADConfig.pit" -el US
    5. Your final command should look similar to the following (this example is for Vehicle Tracking 2022):
      "C:\Program Files (x86)\Common Files\Autodesk Shared\AdskLicensing\Current\helper\AdskLicensingInstHelper.exe" register -pk 955N1 -pv 2022.0.0.F -cf "C:\Program Files (x86)\Common Files\Autodesk Shared\AdskLicensing\Current\helper\VehicleTrackingConfig.pit" -el US
    6. After running the command, open AutoCAD or Civil 3D and attempt to use Vehicle Tracking again.

About the Author

Derek Piccininni

System Support Analyst

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