Vault Thin Client 2025 spinning wheel

September 30, 2025 Heath White

Issue:
Spinning Wheel in Vault Thin Client. IIS Reset will resolve the problem for a short period of time but then the problem returns.
Autodesk KB with more information.
Spinning Wheel Issue

Solution:
Make a copy of the Connectivity.Server.Common.dll each in every of following folders:
C:\Program Files\Autodesk\Vault Server 2025\Server\VGLocalAgent
C:\Program Files\Autodesk\Vault Server 2025\ADMS Console
C:\Program Files\Autodesk\Vault Server 2025\DynamoHelperService
C:\Program Files\Autodesk\Vault Server 2025\Server\Web\Services\bin
C:\Program Files\Autodesk\Vault Server 2025\Server\Web\Services\Filestore\bin

Follow the instructions to clear the asp.net cache, Stop IIS.
https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/How-to-remove-temporary-NET-Files-on-a-Vault-Server.html

Replace the dll with the one from the link below (Autodesk drive)

https://autode.sk/4i65fZU

C:\Program Files\Autodesk\Vault Server 2025\Server\VGLocalAgent
C:\Program Files\Autodesk\Vault Server 2025\ADMS Console
C:\Program Files\Autodesk\Vault Server 2025\DynamoHelperService
C:\Program Files\Autodesk\Vault Server 2025\Server\Web\Services\bin
C:\Program Files\Autodesk\Vault Server 2025\Server\Web\Services\Filestore\bin

Restart IIS

**When the new 2025 update is released revert back to the original dlls copied on step #2**

About the Author

Sr. Technical Support Specialist, Manufacturing
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