Heath White

Sr. Technical Support Specialist, Manufacturing

  • Unhandled Exception When Signing Into 2024 version of IMAGINiT Vault Server Utilities

    Unhandled Exception When Signing Into 2024 version of IMAGINiT Vault Server Utilities

    Unhandled Exception When Signing Into 2024 version of IMAGINiT Vault Server Utilities

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  • Error in Inventor Undo Folder: Please Make Correction

    Error in Inventor Undo Folder: Please Make Correction

    Error in Inventor Undo Folder: Please Make Correction

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  • Proxy Settings for Vault Client Utilities

    Proxy Settings for Vault Client Utilities

    Proxy Settings for Vault Client Utilities

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  • URL Whitelist For IMAGINiT Utilities Licensing

    URL Whitelist For IMAGINiT Utilities Licensing

    URL Whitelist For IMAGINiT Utilities Licensing

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  • Creating an Effective Support Request

    Creating an Effective Support Request

    How to create an effective support request

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  • Delete the Local Vault User Profile

    Delete the Local Vault User Profile

    Some of our clients have found the need to delete the local Vault User Profile to resolve a variety of issues.

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  • Vault Job Processor Hangs on Certain Jobs

    Vault Job Processor Hangs on Certain Jobs

    There are a number of reasons that the Vault Job Processor hangs on specific jobs. In this article, we’ll look at a specific, but easily curable reason

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  • Incorrect Authorization When Activating IMAGINiT Vault Server Utilities

    Incorrect Authorization When Activating IMAGINiT Vault Server Utilities

    Recently we’ve had some reports of the following error when trying to activate the IMAGINiT Vault Server Utilities.

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  • Inventor Content Center: Databases vs. Models – What’s the difference?

    Inventor Content Center: Databases vs. Models – What’s the difference?

    Detailed explanation of Inventor Content Center: Databases vs. Models

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  • AutoCAD Electrical – Automatically Exploding Blocks Upon Insertion

    AutoCAD Electrical – Automatically Exploding Blocks Upon Insertion

    Learn how to make a block explode on insertion into a Panel drawing within AutoCAD Electrical.

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  • How to edit IMAGINiT Utilities Lifecycle Notification to send link to Thick Client

    How to edit IMAGINiT Utilities Lifecycle Notification to send link to Thick Client

    How to add a link to open the Vault Thick Client to lifecycle transition notifications from IMAGINiT Vault Client Utilities.

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  • Deletion of Local Vault User Profile from Command Prompt

    Deletion of Local Vault User Profile from Command Prompt

    New for Vault 2025, a method to delete the local Vault User Profile from the command line.

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  • Vault Login Failure with IMAGINiT Vault Server Utilities

    Vault Login Failure with IMAGINiT Vault Server Utilities

    Unhandled exception when using IMAGINiT Server Utilities

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  • Controlling the Visibility of the IMAGINiT Vault Client Utilities

    Controlling the Visibility of the IMAGINiT Vault Client Utilities

    How to distribute the display settings for the IMAGINiT Utilities for Vault Client

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  • IMAGINiT Vault Client Utilities Create Blank PDFs

    IMAGINiT Vault Client Utilities Create Blank PDFs

    How to correct blank PDF files being created by the IMAGINiT Vault Client Utilities.

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  • Creating a SSO Case Directly with Autodesk

    Creating a SSO Case Directly with Autodesk

    You need to create a case directly with Autodesk for assistance with your Autodesk SSO integration, but aren't sure how to do so. Follow these instructions to create your case.

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  • Searching the Vault Job Server Queue

    Searching the Vault Job Server Queue

    How to find a specific job in the Vault Job Server Queue

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  • How to Display All File Versions in Autodesk Vault Thin Client

    How to Display All File Versions in Autodesk Vault Thin Client

    Display settings for controlling the display of file versions/revisions in the Vault Thin Client

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  • Inventor assembly missing reference to file that is not part of assembly

    Inventor assembly missing reference to file that is not part of assembly

    How to resolve links for files that don't appear to be referenced in the Inventor Assembly

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  • Vault ECO – Error 303: You do not have adequate permission to perform this operation

    Vault ECO – Error 303: You do not have adequate permission to perform this operation

    User tries to make changes to an ECO, but receives the following error message even though they should be able to make edits to the ECO

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