Heath White

Sr. Technical Support Specialist, Manufacturing

  • Vault Thin Client – "Your Connection To This Site Is Not Secure" Message

    Vault Thin Client – "Your Connection To This Site Is Not Secure" Message

    When accessing the Vault Thin Client, you’ve recently begun to receive a "Your Connection To This Site Is Not Secure" message

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  • Vault Cannot Be Installed Due to Unresolvable ASPX Error

    Vault Cannot Be Installed Due to Unresolvable ASPX Error

    What to do when you get “ASPX file failed to run at URL: "http://localhost/TestASP/TestASPNet.aspx".”

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  • Vault Performance Rapidly Degrades Across Entire Organization

    Vault Performance Rapidly Degrades Across Entire Organization

    Typical troubleshooting steps such as rebooting the server, restarting IIS and SQL, repairing the ADMS, etc. all fail to have any meaningful impact on the performance issue.

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  • Making Each Instance a Separate Line in Inventor BOMs

    Making Each Instance a Separate Line in Inventor BOMs

    How to make each instance a separate line in Inventor BOMs

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  • Enabling SSO for a global domain locks out users in other regions

    Enabling SSO for a global domain locks out users in other regions

    Autodesk SSO integration is enabled for your global domain, but doesn't work for users in some regions

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  • Autodesk Two-Step Verification

    Autodesk Two-Step Verification

    In an ever-changing landscape of threats to the security of our digital data, Autodesk continues to provide evolving security solutions for access to their products and services.

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  • Plangrid/Build SSO Clarification

    Plangrid/Build SSO Clarification

    PlanGrid is considered to be a “legacy” product and as such it does not natively participate in the Autodesk SSO integration, rather it has its own SSO

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  • Vault “Cannot Download Files”

    Vault “Cannot Download Files”

    Solution to performing a "Get" from Vault returns error that files cannot be downloaded.

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  • AutoCAD Electrical Freezes on Splash Screen

    AutoCAD Electrical Freezes on Splash Screen

    Suggested solutions to AutoCAD Electrical Freezing on the Splash Screen

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  • Reassign Vault Gateway Administration

    Reassign Vault Gateway Administration

    How to change the administrator for a Vault Gateway if you have difficulty accessing Gateway administrative settings.

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  • AutoCAD Electrical Find and Replace Tool

    AutoCAD Electrical Find and Replace Tool

    You have a project with one or more components that you need to update the information for and manually making the edits is impractical.

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  • Location of Blocks Used For Default Terminals in AutoCAD Electrical

    Location of Blocks Used For Default Terminals in AutoCAD Electrical

    You need to know where the block files that are used for Default Terminals Footprints are located.

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  • Vault Thin Client “Viewer failed to load the model” Error

    Vault Thin Client “Viewer failed to load the model” Error

    Users experience a failure when attempting view files in the Autodesk Vault Thin Client. This is often accompanied by a “Your request timed out.” message as well. Here's what you need to know and do.

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  • Inventor “Warning: You have a non-empty VBA project…”

    Inventor “Warning: You have a non-empty VBA project…”

    How to resolve the Inventor Warning: “Warning: You have a non-empty VBA project…”

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  • Where to get your Autodesk Accreditation Badges

    Where to get your Autodesk Accreditation Badges

    Instructions on where to go to download your Autodesk Accreditation Badges

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  • Autodesk Vault SQL Replication Snapshot Folder Size Is Excessive

    Autodesk Vault SQL Replication Snapshot Folder Size Is Excessive

    Autodesk Vault SQL Replication Snapshot Folder Size Is Excessive

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  • AutoCAD Electrical Custom Menu Linking

    AutoCAD Electrical Custom Menu Linking

    Instructions for creating custom menu links in AutoCAD Electrical Icon Menus

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  • Vault - Cannot Move PDF Files Created By The IMAGINiT Vault Client Utilities

    Vault - Cannot Move PDF Files Created By The IMAGINiT Vault Client Utilities

    Solution for PDF files that will not move in vault and throw an error due to being designated as "Design Visualization" files.

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  • How to access the Autodesk Virtual Agent

    How to access the Autodesk Virtual Agent

    Autodesk has recently changed what happens when you navigate to https://ava.autodesk.com. This article explains how to access AVA from the new location.

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  • Autodesk Vault Gateway returns “could not find Data Management Services” error

    Autodesk Vault Gateway returns “could not find Data Management Services” error

    When your users try to log into Vault via the Vault Gateway, they receive the following error: “Vault Professional 202X could not find the Data Management Service on xxxxx.autodesk.com”

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