Heath White

Sr. Technical Support Specialist, Manufacturing

  • Autodesk Two-Step Verification

    Autodesk Two-Step Verification

    In an ever-changing landscape of threats to the security of our digital data, Autodesk continues to provide evolving security solutions for access to their products and services.

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  • Plangrid/Build SSO Clarification

    Plangrid/Build SSO Clarification

    PlanGrid is considered to be a “legacy” product and as such it does not natively participate in the Autodesk SSO integration, rather it has its own SSO

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  • Vault “Cannot Download Files”

    Vault “Cannot Download Files”

    Solution to performing a "Get" from Vault returns error that files cannot be downloaded.

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  • AutoCAD Electrical Freezes on Splash Screen

    AutoCAD Electrical Freezes on Splash Screen

    Suggested solutions to AutoCAD Electrical Freezing on the Splash Screen

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  • Reassign Vault Gateway Administration

    Reassign Vault Gateway Administration

    How to change the administrator for a Vault Gateway if you have difficulty accessing Gateway administrative settings.

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  • AutoCAD Electrical Find and Replace Tool

    AutoCAD Electrical Find and Replace Tool

    You have a project with one or more components that you need to update the information for and manually making the edits is impractical.

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  • Location of Blocks Used For Default Terminals in AutoCAD Electrical

    Location of Blocks Used For Default Terminals in AutoCAD Electrical

    You need to know where the block files that are used for Default Terminals Footprints are located.

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  • Vault Thin Client “Viewer failed to load the model” Error

    Vault Thin Client “Viewer failed to load the model” Error

    Users experience a failure when attempting view files in the Autodesk Vault Thin Client. This is often accompanied by a “Your request timed out.” message as well. Here's what you need to know and do.

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  • Inventor “Warning: You have a non-empty VBA project…”

    Inventor “Warning: You have a non-empty VBA project…”

    How to resolve the Inventor Warning: “Warning: You have a non-empty VBA project…”

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  • Where to get your Autodesk Accreditation Badges

    Where to get your Autodesk Accreditation Badges

    Instructions on where to go to download your Autodesk Accreditation Badges

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  • Autodesk Vault SQL Replication Snapshot Folder Size Is Excessive

    Autodesk Vault SQL Replication Snapshot Folder Size Is Excessive

    Autodesk Vault SQL Replication Snapshot Folder Size Is Excessive

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  • AutoCAD Electrical Custom Menu Linking

    AutoCAD Electrical Custom Menu Linking

    Instructions for creating custom menu links in AutoCAD Electrical Icon Menus

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  • Vault - Cannot Move PDF Files Created By The IMAGINiT Vault Client Utilities

    Vault - Cannot Move PDF Files Created By The IMAGINiT Vault Client Utilities

    Solution for PDF files that will not move in vault and throw an error due to being designated as "Design Visualization" files.

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  • How to access the Autodesk Virtual Agent

    How to access the Autodesk Virtual Agent

    Autodesk has recently changed what happens when you navigate to https://ava.autodesk.com. This article explains how to access AVA from the new location.

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  • Autodesk Vault Gateway returns “could not find Data Management Services” error

    Autodesk Vault Gateway returns “could not find Data Management Services” error

    When your users try to log into Vault via the Vault Gateway, they receive the following error: “Vault Professional 202X could not find the Data Management Service on xxxxx.autodesk.com”

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  • Autodesk Vault Thin Client Error 500

    Autodesk Vault Thin Client Error 500

    When trying to log into the Vault Thin Client you receive the following message, even though it appears the login information was accepted.

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  • Autodesk Vault 500 Internal Server Error when moving folders

    Autodesk Vault 500 Internal Server Error when moving folders

    When attempting to move certain folders within the Vault you may receive a 500 Internal Server error

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  • Autodesk Inventor Apprentice failed to load on Get-Checkout from Vault

    Autodesk Inventor Apprentice failed to load on Get-Checkout from Vault

    When performing a “Get/Checkout” from within the Vault Thick Client you receive a message stating “Unable to update file references.”

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  • IMAGINiT Vault Client Utilities STP File Creation Fails

    IMAGINiT Vault Client Utilities STP File Creation Fails

    STP creation jobs are failing on the Job Processor when using IMAGINiT Vault Client Utilities.

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  • Why Does an Autodesk Inventor File Need to be Saved

    Why Does an Autodesk Inventor File Need to be Saved

    Find out why your Inventor file needs to be saved.

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