Heath White

Sr. Technical Support Specialist, Manufacturing

  • Vault Backups Suddenly Double Their Run Times

    Vault Backups Suddenly Double Their Run Times

    Vault Backups Suddenly Double Their Run Times

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  • Vault Thin Client 2025 spinning wheel

    Vault Thin Client 2025 spinning wheel

    Spinning Wheel in Vault Thin Client. IIS Reset will resolve the problem for a short period of time but then the problem returns.

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  • Vault Error – “The file {0} already exists, it cannot be added”

    Vault Error – “The file {0} already exists, it cannot be added”

    You are receiving an error when trying to check a file into Vault. The error indicates the file already exists in Vault, but you cannot find the file anywhere in Vault even running an advanced search.

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  • IMAGINiT Vault Utilities DLLS are not the same as Vault Explorer DLLS

    IMAGINiT Vault Utilities DLLS are not the same as Vault Explorer DLLS

    Starting with the 2026 release of the Imaginit Vault Utilities, you will now receive a notice if Autodesk has released updated DLL Libraries which may cause problems with the function of the utilities

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  • Errors with Autodesk Vault, SQL Server, and 8KB sector formatting

    Errors with Autodesk Vault, SQL Server, and 8KB sector formatting

    This issue appears to be caused by disks with 8KB sector formatting when installing SQL.

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  • Vault Job Processor–Failed to acquire a license

    Vault Job Processor–Failed to acquire a license

    Jobs in the Vault Job Queue are showing a Status of “Error,” and the Results indicate that the issue is the job could not be processed because the Job Processor “Failed to acquire a license."

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  • Unhandled Exception When Signing Into 2024 version of IMAGINiT Vault Server Utilities

    Unhandled Exception When Signing Into 2024 version of IMAGINiT Vault Server Utilities

    When trying to use any of the 2024 IMAGINiT Vault Server Utilities which require you to log into a Vault, you get an unhandled exception and cannot utilize the tool.

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  • Error in Inventor Undo Folder: Please Make Correction

    Error in Inventor Undo Folder: Please Make Correction

    When first starting Inventor, an error message similar to the one below pops up and may prevent you from working in Inventor.

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  • Proxy Settings for Vault Client Utilities

    Proxy Settings for Vault Client Utilities

    You want to know if there is a way to configure proxy server settings in the software for the Authentication side of the Vault Client Utilities.

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  • URL Whitelist For IMAGINiT Utilities Licensing

    URL Whitelist For IMAGINiT Utilities Licensing

    Due to your network security, you are experiencing difficulties with licensing your IMAGINiT Utilities

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  • Creating an Effective Support Request

    Creating an Effective Support Request

    You need to create a support case with IMAGINiT for assistance with your Autodesk products and you want to provide the necessary information to allow for the most efficient response

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  • Delete the Local Vault User Profile

    Delete the Local Vault User Profile

    Some of our clients have found the need to delete the local Vault User Profile to resolve a variety of issues.

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  • Vault Job Processor Hangs on Certain Jobs

    Vault Job Processor Hangs on Certain Jobs

    There are a number of reasons that the Vault Job Processor hangs on specific jobs. In this article, we’ll look at a specific, but easily curable reason

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  • Incorrect Authorization When Activating IMAGINiT Vault Server Utilities

    Incorrect Authorization When Activating IMAGINiT Vault Server Utilities

    Recently we’ve had some reports of the following error when trying to activate the IMAGINiT Vault Server Utilities.

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  •  Inventor Content Center: Databases vs. Models – What’s the difference?

    Inventor Content Center: Databases vs. Models – What’s the difference?

    Detailed explanation of Inventor Content Center: Databases vs. Models

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  • AutoCAD Electrical – Automatically Exploding Blocks Upon Insertion

    AutoCAD Electrical – Automatically Exploding Blocks Upon Insertion

    Learn how to make a block explode on insertion into a Panel drawing within AutoCAD Electrical.

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  • How to edit IMAGINiT Utilities Lifecycle Notification to send link to Thick Client

    How to edit IMAGINiT Utilities Lifecycle Notification to send link to Thick Client

    How to add a link to open the Vault Thick Client to lifecycle transition notifications from IMAGINiT Vault Client Utilities.

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  • Deletion of Local Vault User Profile from Command Prompt

    Deletion of Local Vault User Profile from Command Prompt

    New for Vault 2025, a method to delete the local Vault User Profile from the command line.

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  • Vault Login Failure with IMAGINiT Vault Server Utilities

    Vault Login Failure with IMAGINiT Vault Server Utilities

    Unhandled exception when using IMAGINiT Server Utilities

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  • Controlling the Visibility of the IMAGINiT Vault Client Utilities

    Controlling the Visibility of the IMAGINiT Vault Client Utilities

    How to distribute the display settings for the IMAGINiT Utilities for Vault Client

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