Heath White

Sr. Technical Support Specialist, Manufacturing

  • Vault Professional Check In Error: "You do not have adequate permissions to perform this operation".

    Vault Professional Check In Error: "You do not have adequate permissions to perform this operation".

    When attempting to check a file into Vault and you receive a "You do not have adequate permissions to perform this operation" error.

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  • Vault Client is not compatible with the following applications...

    Vault Client is not compatible with the following applications...

    Users are receiving a compatibility error when attempting to connect to the Vault Sever via a Vault Client.

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  • AutoCAD Electrical Ladder Reference Alignment

    AutoCAD Electrical Ladder Reference Alignment

    How to adjust the apparent indentation of ladder references.

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  • Inventor Part Density/Mass Shows a “0.000” Value After Upgrade

    Inventor Part Density/Mass Shows a “0.000” Value After Upgrade

    Solution for Inventor parts that show a "0" value Density/Mass iProperty value.

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  • Vault Professional: Cannot Assign Item to Inventor Assembly

    Vault Professional: Cannot Assign Item to Inventor Assembly

    Solution for the issue of not being able to add an Inventor assembly to a Vault Item.

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  • Ribbon Tabs Missing in Inventor When Opening Assemblies

    Ribbon Tabs Missing in Inventor When Opening Assemblies

    In Inventor, when you open certain assemblies, all but a few of the Ribbon Tabs are missing from the Ribbon.

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  • Export Screening Notification in Autodesk Products

    Export Screening Notification in Autodesk Products

    Export screening notifications in Autodesk Products and what to do about it.

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  • Autodesk Vault Install Error: HTTP Error 500.24 – Internal Server Error

    Autodesk Vault Install Error: HTTP Error 500.24 – Internal Server Error

    When trying to install Vault ADMS Console, "HTTP Error 500.24 – Internal Server Error" is encountered.

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  • AutoCAD Electrical: "Access to the path 'Autodesk.Electrical.Database.Config.xml' is denied"

    AutoCAD Electrical: "Access to the path 'Autodesk.Electrical.Database.Config.xml' is denied"

    Documented steps to resolve "Access to the path 'Autodesk.Electrical.Database.Config.xml' is denied" error in AutoCAD Electrical.

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  • Unhandled Exception When Asset/Connection Is Deleted In Process Analysis

    Unhandled Exception When Asset/Connection Is Deleted In Process Analysis

    When removing an asset or connection line and attempting to run an analysis in Autodesk Process Analysis, an unhandled exception error is generated causing the software to crash.

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  • Autodesk To Expand Previous Version Access To 5 Previous Versions

    Autodesk To Expand Previous Version Access To 5 Previous Versions

    To be clear, Autodesk only supports the current software version and 3 previous versions (i.e. 2021-2018).

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  • Design Review Fails to Open DWG Files

    Design Review Fails to Open DWG Files

    Nothing happens when you attempt to open a DWG file in Autodesk Design Review. What now?

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  • Local Models Not Shown on Home Page

    Local Models Not Shown on Home Page

    Users working in Revit 2019.1 and up (2019.2, 2020, 2021, etc.) report that they do not see their local models listed on the home page under “Recent Files”.

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  • How to determine if Twinmotion is activated and how to activate Twinmotion if it is not already activated

    How to determine if Twinmotion is activated and how to activate Twinmotion if it is not already activated

    You have paid for your Twinmotion subscription and you are not sure how to tell if your software is activated. Or you need to know how to activate your software for the first time.

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  • When connecting to Vault, "could not find the Data Management Services on" error appears and standard troubleshooting steps do not resolve t

    When connecting to Vault, "could not find the Data Management Services on" error appears and standard troubleshooting steps do not resolve t

    The case that brought this issue up was in a replicated environment with the subscriber returning the error shown above when users attempted to access the subscriber.

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  • Vault “Get” Command Slider Causes Crash After Update 2021.0.1

    Vault “Get” Command Slider Causes Crash After Update 2021.0.1

    This problem appears to be related to the 2021.0.1 Update for the Vault Client. The issue does not seem to appear in the 2021 RTM or in previous versions.

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  • Inventor Material Editor Precision

    Inventor Material Editor Precision

    Just because the display is not editable, does not mean that the calculations performed by the software are not accurate

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  • How to Create Vault Workgroup/Professional 2019/2020 Client Deployments Using “Autodesk ID” Activation

    How to Create Vault Workgroup/Professional 2019/2020 Client Deployments Using “Autodesk ID” Activation

    When creating Vault Client deployments for Vault Workgroup or Vault Professional 2020, there is no option to create the deployment with “Autodesk ID”.

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  • How to Locate Your BIM 360 Account ID

    How to Locate Your BIM 360 Account ID

    Steps to follow to locate your BIM 360 account ID

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  • AutoCAD Electrical: Hangs with (s: : startup-load) Issue

    AutoCAD Electrical: Hangs with (s: : startup-load) Issue

    Solution to AutoCAD Electrical locking up

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