Heath White

Sr. Technical Support Specialist, Manufacturing

  • How to access the Autodesk Virtual Agent

    How to access the Autodesk Virtual Agent

    Autodesk has recently changed what happens when you navigate to https://ava.autodesk.com. This article explains how to access AVA from the new location.

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  • Autodesk Vault Gateway returns “could not find Data Management Services” error

    Autodesk Vault Gateway returns “could not find Data Management Services” error

    When your users try to log into Vault via the Vault Gateway, they receive the following error: “Vault Professional 202X could not find the Data Management Service on xxxxx.autodesk.com”

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  • Autodesk Vault Thin Client Error 500

    Autodesk Vault Thin Client Error 500

    When trying to log into the Vault Thin Client you receive the following message, even though it appears the login information was accepted.

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  • Autodesk Vault 500 Internal Server Error when moving folders

    Autodesk Vault 500 Internal Server Error when moving folders

    When attempting to move certain folders within the Vault you may receive a 500 Internal Server error

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  • Autodesk Inventor Apprentice failed to load on Get-Checkout from Vault

    Autodesk Inventor Apprentice failed to load on Get-Checkout from Vault

    When performing a “Get/Checkout” from within the Vault Thick Client you receive a message stating “Unable to update file references.”

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  • IMAGINiT Vault Client Utilities STP File Creation Fails

    IMAGINiT Vault Client Utilities STP File Creation Fails

    STP creation jobs are failing on the Job Processor when using IMAGINiT Vault Client Utilities.

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  • Why Does an Autodesk Inventor File Need to be Saved

    Why Does an Autodesk Inventor File Need to be Saved

    Find out why your Inventor file needs to be saved.

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  • Finding Files in Autodesk Vault That Contain Translation Reports

    Finding Files in Autodesk Vault That Contain Translation Reports

    Finding Files in Autodesk Vault That Contain Translation Reports

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  • Why does my Autodesk Inventor file need to be saved?

    Why does my Autodesk Inventor file need to be saved?

    Understanding why Inventor files need to be saved.

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  • AutoCAD Electrical .DAT file cannot be checked into Vault 2022 or earlier

    AutoCAD Electrical .DAT file cannot be checked into Vault 2022 or earlier

    Checking ".DAT" files into Vault without the use of a CAD application.

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  • Autodesk Vault 2023 Thin Client Does Not Show Update After Install

    Autodesk Vault 2023 Thin Client Does Not Show Update After Install

    Autodesk Vault 2023 Thin Client Does Not Show Update After Install

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  • Autodesk Vault Thin Client Update Visualization Button Missing

    Autodesk Vault Thin Client Update Visualization Button Missing

    Users have reported that the “Update Visualization” button is missing from the Thin Client for all users.

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  • How to get certificates for completed PNOW courses

    How to get certificates for completed PNOW courses

    Instructions for obtaining certificates of completion for PNOW courses

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  • Fusion 360 will not log in or becomes unresponsive

    Fusion 360 will not log in or becomes unresponsive

    Fusion 360 will not log in or becomes unresponsive

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  • Obtaining Updates For Twinmotion

    Obtaining Updates For Twinmotion

    How to obtain updates for Twinmotion

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  • AutoCAD Electrical Project Will Not Check into Vault

    AutoCAD Electrical Project Will Not Check into Vault

    Solution to being unable to check in the final ACADE project to Vault

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  • AutoCAD Electrical SQL Server Timeout Variable

    AutoCAD Electrical SQL Server Timeout Variable

    How to set the AutoCAD Electrical SQL Timeout System Variable

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  • PDF output from Autodesk products appears inconsistent

    PDF output from Autodesk products appears inconsistent

    Solution for PDF output from Autodesk products that appears inconsistent or faded

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  • Autodesk Vault ECO Properties Missing

    Autodesk Vault ECO Properties Missing

    How to get the ECO property display back in your Autodesk Vault Professional client.

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  • Autodesk Inventor File Check-in to Vault Fails Due to Save

    Autodesk Inventor File Check-in to Vault Fails Due to Save

    Files can't be checked into Vault due to needing to be saved, even after a save action has been performed.

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