Heath White

Sr. Technical Support Specialist, Manufacturing

  • AutoCAD Electrical – Automatically Exploding Blocks Upon Insertion

    AutoCAD Electrical – Automatically Exploding Blocks Upon Insertion

    Learn how to make a block explode on insertion into a Panel drawing within AutoCAD Electrical.

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  • How to edit IMAGINiT Utilities Lifecycle Notification to send link to Thick Client

    How to edit IMAGINiT Utilities Lifecycle Notification to send link to Thick Client

    How to add a link to open the Vault Thick Client to lifecycle transition notifications from IMAGINiT Vault Client Utilities.

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  • Deletion of Local Vault User Profile from Command Prompt

    Deletion of Local Vault User Profile from Command Prompt

    New for Vault 2025, a method to delete the local Vault User Profile from the command line.

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  • Vault Login Failure with IMAGINiT Vault Server Utilities

    Vault Login Failure with IMAGINiT Vault Server Utilities

    Unhandled exception when using IMAGINiT Server Utilities

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  • Controlling the Visibility of the IMAGINiT Vault Client Utilities

    Controlling the Visibility of the IMAGINiT Vault Client Utilities

    How to distribute the display settings for the IMAGINiT Utilities for Vault Client

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  • IMAGINiT Vault Client Utilities Create Blank PDFs

    IMAGINiT Vault Client Utilities Create Blank PDFs

    How to correct blank PDF files being created by the IMAGINiT Vault Client Utilities.

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  • Creating a SSO Case Directly with Autodesk

    Creating a SSO Case Directly with Autodesk

    You need to create a case directly with Autodesk for assistance with your Autodesk SSO integration, but aren't sure how to do so. Follow these instructions to create your case.

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  • Searching the Vault Job Server Queue

    Searching the Vault Job Server Queue

    How to find a specific job in the Vault Job Server Queue

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  • How to Display All File Versions in Autodesk Vault Thin Client

    How to Display All File Versions in Autodesk Vault Thin Client

    Display settings for controlling the display of file versions/revisions in the Vault Thin Client

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  • Inventor assembly missing reference to file that is not part of assembly

    Inventor assembly missing reference to file that is not part of assembly

    How to resolve links for files that don't appear to be referenced in the Inventor Assembly

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  • Vault ECO – Error 303: You do not have adequate permission to perform this operation

    Vault ECO – Error 303: You do not have adequate permission to perform this operation

    User tries to make changes to an ECO, but receives the following error message even though they should be able to make edits to the ECO

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  • Vault Thin Client – "Your Connection To This Site Is Not Secure" Message

    Vault Thin Client – "Your Connection To This Site Is Not Secure" Message

    When accessing the Vault Thin Client, you’ve recently begun to receive a "Your Connection To This Site Is Not Secure" message

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  • Vault Cannot Be Installed Due to Unresolvable ASPX Error

    Vault Cannot Be Installed Due to Unresolvable ASPX Error

    What to do when you get “ASPX file failed to run at URL: "http://localhost/TestASP/TestASPNet.aspx".”

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  • Vault Performance Rapidly Degrades Across Entire Organization

    Vault Performance Rapidly Degrades Across Entire Organization

    Typical troubleshooting steps such as rebooting the server, restarting IIS and SQL, repairing the ADMS, etc. all fail to have any meaningful impact on the performance issue.

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  • Making Each Instance a Separate Line in Inventor BOMs

    Making Each Instance a Separate Line in Inventor BOMs

    How to make each instance a separate line in Inventor BOMs

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  • Enabling SSO for a global domain locks out users in other regions

    Enabling SSO for a global domain locks out users in other regions

    Autodesk SSO integration is enabled for your global domain, but doesn't work for users in some regions

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  • Autodesk Two-Step Verification

    Autodesk Two-Step Verification

    In an ever-changing landscape of threats to the security of our digital data, Autodesk continues to provide evolving security solutions for access to their products and services.

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  • Plangrid/Build SSO Clarification

    Plangrid/Build SSO Clarification

    PlanGrid is considered to be a “legacy” product and as such it does not natively participate in the Autodesk SSO integration, rather it has its own SSO

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  • Vault “Cannot Download Files”

    Vault “Cannot Download Files”

    Solution to performing a "Get" from Vault returns error that files cannot be downloaded.

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  • AutoCAD Electrical Freezes on Splash Screen

    AutoCAD Electrical Freezes on Splash Screen

    Suggested solutions to AutoCAD Electrical Freezing on the Splash Screen

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