Heath White

Sr. Technical Support Specialist, Manufacturing

  • Selecting Preview in Vault Thin Client Error 404

    Selecting Preview in Vault Thin Client Error 404

    When selecting the preview option in the the Vault 2022 Thin Client, some users receive an Error 404 message.

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  • AutoCAD Electrical FILEDIA Resets to 0

    AutoCAD Electrical FILEDIA Resets to 0

    How to reset the file open dialog in AutoCAD Electrical or other AutoCAD based software.

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  • AutoCAD Mixed Bold Appearance of Text

    AutoCAD Mixed Bold Appearance of Text

    Solution to the mixed bold display of certain text in AutoCAD based products.

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  • AutoCAD Text displays as blocks when zoomed out

    AutoCAD Text displays as blocks when zoomed out

    Tip for resolving blocky display of text when zoomed out in AutoCAD based products.

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  • Inventor Frame Generator: G_L Parameter Becomes Disassociated After Removing End Treatments

    Inventor Frame Generator: G_L Parameter Becomes Disassociated After Removing End Treatments

    Inventor Frame Generator: G_L Parameter Becomes Disassociated After Removing End Treatments. This provides a workaround until a permanent fix is available from Autodesk

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  • Vault Professional Check In Error: "You do not have adequate permissions to perform this operation".

    Vault Professional Check In Error: "You do not have adequate permissions to perform this operation".

    When attempting to check a file into Vault and you receive a "You do not have adequate permissions to perform this operation" error.

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  • Vault Client is not compatible with the following applications...

    Vault Client is not compatible with the following applications...

    Users are receiving a compatibility error when attempting to connect to the Vault Sever via a Vault Client.

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  • AutoCAD Electrical Ladder Reference Alignment

    AutoCAD Electrical Ladder Reference Alignment

    How to adjust the apparent indentation of ladder references.

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  • Inventor Part Density/Mass Shows a “0.000” Value After Upgrade

    Inventor Part Density/Mass Shows a “0.000” Value After Upgrade

    Solution for Inventor parts that show a "0" value Density/Mass iProperty value.

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  • Vault Professional: Cannot Assign Item to Inventor Assembly

    Vault Professional: Cannot Assign Item to Inventor Assembly

    Solution for the issue of not being able to add an Inventor assembly to a Vault Item.

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  • Ribbon Tabs Missing in Inventor When Opening Assemblies

    Ribbon Tabs Missing in Inventor When Opening Assemblies

    In Inventor, when you open certain assemblies, all but a few of the Ribbon Tabs are missing from the Ribbon.

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  • Export Screening Notification in Autodesk Products

    Export Screening Notification in Autodesk Products

    Export screening notifications in Autodesk Products and what to do about it.

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  • Autodesk Vault Install Error: HTTP Error 500.24 – Internal Server Error

    Autodesk Vault Install Error: HTTP Error 500.24 – Internal Server Error

    When trying to install Vault ADMS Console, "HTTP Error 500.24 – Internal Server Error" is encountered.

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  • AutoCAD Electrical: "Access to the path 'Autodesk.Electrical.Database.Config.xml' is denied"

    AutoCAD Electrical: "Access to the path 'Autodesk.Electrical.Database.Config.xml' is denied"

    Documented steps to resolve "Access to the path 'Autodesk.Electrical.Database.Config.xml' is denied" error in AutoCAD Electrical.

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  • Unhandled Exception When Asset/Connection Is Deleted In Process Analysis

    Unhandled Exception When Asset/Connection Is Deleted In Process Analysis

    When removing an asset or connection line and attempting to run an analysis in Autodesk Process Analysis, an unhandled exception error is generated causing the software to crash.

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  • Autodesk To Expand Previous Version Access To 5 Previous Versions

    Autodesk To Expand Previous Version Access To 5 Previous Versions

    To be clear, Autodesk only supports the current software version and 3 previous versions (i.e. 2021-2018).

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  • Design Review Fails to Open DWG Files

    Design Review Fails to Open DWG Files

    Nothing happens when you attempt to open a DWG file in Autodesk Design Review. What now?

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  • Local Models Not Shown on Home Page

    Local Models Not Shown on Home Page

    Users working in Revit 2019.1 and up (2019.2, 2020, 2021, etc.) report that they do not see their local models listed on the home page under “Recent Files”.

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  • How to determine if Twinmotion is activated and how to activate Twinmotion if it is not already activated

    How to determine if Twinmotion is activated and how to activate Twinmotion if it is not already activated

    You have paid for your Twinmotion subscription and you are not sure how to tell if your software is activated. Or you need to know how to activate your software for the first time.

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  • When connecting to Vault, "could not find the Data Management Services on" error appears and standard troubleshooting steps do not resolve t

    When connecting to Vault, "could not find the Data Management Services on" error appears and standard troubleshooting steps do not resolve t

    The case that brought this issue up was in a replicated environment with the subscriber returning the error shown above when users attempted to access the subscriber.

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