Heath White

Sr. Technical Support Specialist, Manufacturing

  • Autodesk To Expand Previous Version Access To 5 Previous Versions

    Autodesk To Expand Previous Version Access To 5 Previous Versions

    To be clear, Autodesk only supports the current software version and 3 previous versions (i.e. 2021-2018).

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  • Design Review Fails to Open DWG Files

    Design Review Fails to Open DWG Files

    Nothing happens when you attempt to open a DWG file in Autodesk Design Review. What now?

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  • Local Models Not Shown on Home Page

    Local Models Not Shown on Home Page

    Users working in Revit 2019.1 and up (2019.2, 2020, 2021, etc.) report that they do not see their local models listed on the home page under “Recent Files”.

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  • How to determine if Twinmotion is activated and how to activate Twinmotion if it is not already activated

    How to determine if Twinmotion is activated and how to activate Twinmotion if it is not already activated

    You have paid for your Twinmotion subscription and you are not sure how to tell if your software is activated. Or you need to know how to activate your software for the first time.

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  • When connecting to Vault, "could not find the Data Management Services on" error appears and standard troubleshooting steps do not resolve t

    When connecting to Vault, "could not find the Data Management Services on" error appears and standard troubleshooting steps do not resolve t

    The case that brought this issue up was in a replicated environment with the subscriber returning the error shown above when users attempted to access the subscriber.

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  • Vault “Get” Command Slider Causes Crash After Update 2021.0.1

    Vault “Get” Command Slider Causes Crash After Update 2021.0.1

    This problem appears to be related to the 2021.0.1 Update for the Vault Client. The issue does not seem to appear in the 2021 RTM or in previous versions.

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  • Inventor Material Editor Precision

    Inventor Material Editor Precision

    Just because the display is not editable, does not mean that the calculations performed by the software are not accurate

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  • How to Create Vault Workgroup/Professional 2020 Client Deployments Using “Autodesk ID” Activation

    How to Create Vault Workgroup/Professional 2020 Client Deployments Using “Autodesk ID” Activation

    When creating Vault Client deployments for Vault Workgroup or Vault Professional 2020, there is no option to create the deployment with “Autodesk ID”.

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  • How to Locate Your BIM 360 Account ID

    How to Locate Your BIM 360 Account ID

    Steps to follow to locate your BIM 360 account ID

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  • AutoCAD Electrical: Hangs with (s: : startup-load) Issue

    AutoCAD Electrical: Hangs with (s: : startup-load) Issue

    Solution to AutoCAD Electrical locking up

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  • Autodesk Software Freezing When Accessed via Remote Desktop

    Autodesk Software Freezing When Accessed via Remote Desktop

    How to solve for a locked or frozen desktop app when accessing Autodesk from a remote desktop

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  • Adding 3D Printers to Inventor

    Adding 3D Printers to Inventor

    Add a 3D printer to your list of printers in Inventor

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