Resources » Technical Support Blog » Searching product updates yields few or no results

Searching product updates yields few or no results

March 31, 2023 Jeremy Smith

Issue:  When searching for updates in the Autodesk Account (manage.autodesk.com), users report that there are few, if any results.

For example, as shown in the image below, searching for updates for "Revit 2021" produces only one result.

Cause:  By default, the results of the search are based on a release date of "Past 3 months".

Solution:  Change the release date filter to more than 3 months or set to "All", and a search will yield all applicable updates (see below).

 

About the Author

Jeremy Smith

Sr. Technical Support Specialist, AEC<br><br>Jeremy has been delivering service and technical support to customers in the AEC industry for over 25 years. He gained much of his AutoCAD/Revit experience serving as CAD Manager at multiple MEP/FP engineering firms in the Greater Boston Area. He then worked at Autodesk as a Technical Support Specialist, eventually becoming a manager overseeing the Revit and Vault support teams. Jeremy is excited to be in his current role as Sr. Technical Support Specialist at IMAGINiT, as it allows him the opportunity to work directly with customers every day and help them successfully leverage Autodesk’s solutions to achieve their business goals.

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