Active Trial Prevents Token Flex from Working

January 15, 2024 Ryan Wunderlich

Issue:
You are testing a product and have an active trial for that product that has not expired.  You choose to buy tokens and cannot activate the product using tokens.

Causes:
With how Token Flex works, any active trial trumps the use of Token Flex.

Solution:
You will need to either wait for the trial to expire before you can active using Tokens, or contact Autodesk to expire the active trial.
 

About the Author

Ryan Wunderlich

Support Team Manager - AEC Team<br><br>An AutoCAD Certified Professional, Ryan is responsible for taking client cases and assisting with issues with the software - everything from regular glitches to software deployments and whatever else goes wrong. He's proficient in AutoCAD (including customization), VBA, LISP, and Civil 3D.

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