Ryan Wunderlich

Support Team Manager - AEC Team<br><br>An AutoCAD Certified Professional, Ryan is responsible for taking client cases and assisting with issues with the software - everything from regular glitches to software deployments and whatever else goes wrong. He's proficient in AutoCAD-based software, Revit, Navisworks, 3ds Max, customization of software and deployments, LISP and VBA Coding

  • How to Update DREF When Names Change

    How to Update DREF When Names Change

    You have a source file where names have been changed, such as Road Names (alignments), Surface Names, Pipe network names, etc. and you need to update the names in the drawing that consume those items.

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  • .NET 10 and Product Version Updates

    .NET 10 and Product Version Updates

    2025 and 2026 Products start having crashing issues or failure to open after running recent updates on 2025 or 2026 products

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  • Infraworks Cannot Select Objects and Get the Gizmo to Show

    Infraworks Cannot Select Objects and Get the Gizmo to Show

    You open an Infraworks model and select on an object and modify gizmo doesn’t appear

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  • Exporting Pipe Networks to IFC for Revit

    Exporting Pipe Networks to IFC for Revit

    Outlines the correct process to Export pipe networks (pressure and Gravity) from Civil 3D to IFC file format for use/consumption in Revit or other programs that can use IFC

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  • Opening Survey Database Causes Fatal Error

    Opening Survey Database Causes Fatal Error

    Specific issue and things to look for when altering Survey databases and get the fatal error code Opening a Survey database for Edit, or creating a new one causes Civil 3D to hang and fatal error with

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  • AutoCAD PDF Underlays Plot Fuzzy

    AutoCAD PDF Underlays Plot Fuzzy

    Plotting to PDF with PDF underlays that plot as raster images and how to fix that

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  • Pressure Network Catalog Paths Randomly Change

    Pressure Network Catalog Paths Randomly Change

    You have your Pressure Network Catalog Path set to a custom location in your profile and after opening a different drawing it resets to a different location or to the default location.

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  • TIN Lines Plot When Plotting Elevation Banding

    TIN Lines Plot When Plotting Elevation Banding

    You have a surface that has Elevation analysis done and you have set the layer of the elevation banding to have a transparency value (to see the underlying geometry), and the TIN Lines show up in plot

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  • OLE Objects in AutoCAD Plot Poorly Using PDF Plotter

    OLE Objects in AutoCAD Plot Poorly Using PDF Plotter

    Issue: You are plotting drawings that have OLE objects, and the plots with the OLE objects are either missing or poorly represented

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  • Importing XML Files Shifting Data Based on Units

    Importing XML Files Shifting Data Based on Units

    Issue: When importing XML files, they do not come in properly Causes: This problem is triggered by the units of the exported XML and the units set in the DWG file you are importing into

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  • AcDbSpatialIndex Error and How to Fix It

    AcDbSpatialIndex Error and How to Fix It

    Issue: Running Recover on a drawing shows an AcDbSpatialIndex error was present and repaired:

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  • Enable Vault Sheet Set Features in ACA or MEP

    Enable Vault Sheet Set Features in ACA or MEP

    You are using AutoCAD Architecture or AutoCAD MEP 2024 or older in an environment that uses Vault and cannot enable Sheet Set features when using Sheet sets.

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  • Annotative Block with Text Behavior Issue in 2025

    Annotative Block with Text Behavior Issue in 2025

    When bringing in a custom dynamic block with Attributes, and that dynamic block is Annotative, via the tool palette, when changing the Annotation scale, the Attribute text reverts to original size

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  • Very Small Text Plots Incorrectly in Civil 3D

    Very Small Text Plots Incorrectly in Civil 3D

    When plotting a PDF from Civil 3D, where text is below a certain text height (as displayed) and depends on drawing viewport scale, the text will no longer print correctly

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  • Plotting Defect in AutoCAD-based 2026 Products

    Plotting Defect in AutoCAD-based 2026 Products

    There is a specific plotting behavior with the AutoCAD-based 2026 software when using anything but the standard rectangular viewport in a layout tab.

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  • Locked Viewports Zoom Out with Reference Template

    Locked Viewports Zoom Out with Reference Template

    When you open a drawing or attach a reference template while active in a locked or unlocked viewport, the viewport zooms out.

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  • Why Some Objects Won't Change Space

    Why Some Objects Won't Change Space

    You are trying to use the CHSPACE command (Change Space) to have objects move from paper space to model space or vice versa and they are not changing to the selected space.

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  • Profile Labels Shifting with Plotting Buffer

    Profile Labels Shifting with Plotting Buffer

    Profile Labels Shifting with Plotting Buffer when an Axis offest is applied

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  • Survey Database Does Not Exist

    Survey Database Does Not Exist

    You either attempt to create a Survey Database in a folder or attempt to open one and get an error message

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  • How to Turn Off Plot.log File Creation

    How to Turn Off Plot.log File Creation

    You see multiple plot.log files in many places across network folders and on your own local machine

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