When launching an Autodesk program you get "Requested service not available..."

April 16, 2024 Ken Williams

Issue:

When launching or signing into an Autodesk program, the following message is displayed:

Service Unavailable

Requested service not available

The Autodesk service that you are trying to access is
Temporarily unavailable.

Please wait a few minutes and try again.

Solution:

Try these solutions

Update outdated Autodesk Identity Component

Versions 2024 and newer

  1. Download the Autodesk Identity Manager from link,  Autodesk Identity Manager component update for product versions 2024 and beyond.
  2. Clear out the sign-in cache,  How to reset local sign-in cache for Autodesk desktop software.
  3. Start the software and verify. 

Versions 2020-2023

  1. Update the AdSSO to the latest version. Download available from the link, Autodesk Single Sign On Component (AdSSO) update for 2020 - 2023 product versions.
  2. Clear out the sign-in cache, see How to reset local sign in cache for Autodesk desktop software.

Start the software and verify. 

Reset sign-in data

  1. Clear out the sign in cache,  How to reset local sign in cache for Autodesk desktop software.
  2. Start the software and verify.

Uninstall and Reinstall the Autodesk Desktop Licensing Service

Follow these steps:

  1. How to uninstall Autodesk Desktop Licensing Service.

How to download and install Autodesk Desktop Licensing Service.

Incorrect Time/Time zone

Adjust the system time/time zone by following these steps:

  1. Click time on the Windows taskbar.
  2. Click Change date and time settings...
  3. Click the Internet Time tab at the top of the window.
  4. Click Change Settings.
  5. Click Synchronize with an Internet Time Server.
  6. In the drop-down, choose 'time.windows.com.
  7. Click OK.

Killer Network Service (Killer App) is installed on the computer

  1. Launch the "Killer App" from Windows start button
  2. In the "Dashboard" tab under the "Quick Settings" section, disable both the "Prioritization Engine" and "Auto Bandwidth" options.
  3. Launch the Autodesk product and sign in. 

About the Author

Ken Williams

Installation Technical Support Specialist<br><br>Ken Williams has over 20 years of experience as a systems administrator helping organizations with installation, configuration, and maintenance. At IMAGINiT, Ken puts his knowledge of Microsoft, SQL, servers, and Autodesk to work ensuring clients are able to stay up-and-running, install their software easily, and maintain their solutions.

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