Ken Williams

Installation Technical Support Specialist<br><br>Ken Williams has over 20 years of experience as a systems administrator helping organizations with installation, configuration, and maintenance. At IMAGINiT, Ken puts his knowledge of Microsoft, SQL, servers, and Autodesk to work ensuring clients are able to stay up-and-running, install their software easily, and maintain their solutions.

  • IMAGINiT Utilities - This installation package could not be opened error

    IMAGINiT Utilities - This installation package could not be opened error

    Move the downloaded IMAGINiT Utilities install files to a folder on the local drive on the machine, such as c:\temp.

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  • Give Users Permission to Install Updates from Autodesk Access

    Give Users Permission to Install Updates from Autodesk Access

    How to give users permission to Install Updates from Autodesk Access on their computer

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  • Product Version or Build number with the AutoCAD update

    Product Version or Build number with the AutoCAD update

    To find the build number, open Autocad and go to Help and About.

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  • Autodesk Access Warnings and Errors conditions

    Autodesk Access Warnings and Errors conditions

    ​​​​​​​Access can appear in different states depending on your installed products, current install or uninstall activities, or network conditions.

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  • How to uninstall Autodesk Desktop Licensing Service

    How to uninstall Autodesk Desktop Licensing Service

    The Autodesk Desktop licensing Service does not appear in the Windows Add or Remove programs or the Control Panel > Program And Features.

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  • When launching an Autodesk program you get "Requested service not available..."

    When launching an Autodesk program you get "Requested service not available..."

    The Autodesk service that you are trying to access is Temporarily unavailable. If you get this, here's what you need to know and do.

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  • IMAGINiT Utilities silent install switch

    IMAGINiT Utilities silent install switch

    You would like to install the IMAGINit Utilities silently with no user interface

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  • Autodesk Single Sign-On (SSO) login crashes in Autodesk software version 2019 or older

    Autodesk Single Sign-On (SSO) login crashes in Autodesk software version 2019 or older

    When attempting to log in using SSO in Autodesk software version 2019 or older, the login fails.

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  • InfoWater Pro ribbon not appearing in ArcGIS Pro

    InfoWater Pro ribbon not appearing in ArcGIS Pro

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  • Can I delete the C:\Autodesk\WI install files folder?

    Can I delete the C:\Autodesk\WI install files folder?

    The C:\Autodesk\WI folder contains too many files and is taking up valuable hard drive space. Can I delete this folder after I install my Autodesk products?

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  • Install Fusion 360 for all users on a machine

    Install Fusion 360 for all users on a machine

    The process to install Fusion 360 for all users on a machine

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  • Are the latest Autodesk AdSSO and Desktop Licensing service compatible with older Autodesk products

    Are the latest Autodesk AdSSO and Desktop Licensing service compatible with older Autodesk products

    Autodesk recommends always updating to the latest version of both components, regardless of the product version installed on the machine.

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  • When signing into your Autodesk account and getting "this account is being processed for deletion"

    When signing into your Autodesk account and getting "this account is being processed for deletion"

    When signing into your Autodesk account, you are getting "this account is being processed for deletion" message

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  • How long can an Autodesk product on subscription be used without an internet connection?

    How long can an Autodesk product on subscription be used without an internet connection?

    Autodesk software runs on your computer, not on the web. Most of the Autodesk desktop products on subscription don't need to be online to use the software.

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  • Install failed: The install couldn’t finish. Error 17

    Install failed: The install couldn’t finish. Error 17

    Installing or deploying Autodesk 2022 or newer products get an “Install failed: The install couldn’t finish. Error 17”

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  • What is the difference between a custom install and a deployment?

    What is the difference between a custom install and a deployment?

    What is the difference between a custom install and a deployment when using the Custom Install option in your Autodesk Account?

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  • Autodesk InfoWater Pro ribbon not appearing in ArcGIS

    Autodesk InfoWater Pro ribbon not appearing in ArcGIS

    Troubleshooting for InfoWater Pro ribbon not appearing in ArcGIS

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  • Suppressing "An operating system restart is pending" when installing Autodesk products versions 2023 and above

    Suppressing "An operating system restart is pending" when installing Autodesk products versions 2023 and above

    By adding the flag "REBOOT=ReallySuppress" in the install batch file, you can avoid seeing the message. Here's what to know and do.

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  • Disable Autodesk Access notifications in Windows

    Disable Autodesk Access notifications in Windows

    How do I disable Autodesk Access update banner in Windows

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  • Enable/Disable Autodesk 2 step Verification

    Enable/Disable Autodesk 2 step Verification

    You would like to enable/disable the Autodesk 2-step Verification. The two-step verification adds an extra layer of security by requiring a security code when you sign in to any Autodesk account.

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