Ken Williams

Installation Technical Support Specialist<br><br>Ken Williams has over 20 years of experience as a systems administrator helping organizations with installation, configuration, and maintenance. At IMAGINiT, Ken puts his knowledge of Microsoft, SQL, servers, and Autodesk to work ensuring clients are able to stay up-and-running, install their software easily, and maintain their solutions.

  • Autodesk Single Sign-On (SSO) login crashes in Autodesk software version 2019 or older

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  • InfoWater Pro ribbon not appearing in ArcGIS Pro

    InfoWater Pro ribbon not appearing in ArcGIS Pro

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  • Can I delete the C:\Autodesk\WI install files folder?

    Can I delete the C:\Autodesk\WI install files folder?

    The C:\Autodesk\WI folder contains too many files and is taking up valuable hard drive space. Can I delete this folder after I install my Autodesk products?

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  • Install Fusion 360 for all users on a machine

    Install Fusion 360 for all users on a machine

    The process to install Fusion 360 for all users on a machine

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  • Are the latest Autodesk AdSSO and Desktop Licensing service compatible with older Autodesk products

    Are the latest Autodesk AdSSO and Desktop Licensing service compatible with older Autodesk products

    Autodesk recommends always updating to the latest version of both components, regardless of the product version installed on the machine.

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  • When signing into your Autodesk account and getting "this account is being processed for deletion"

    When signing into your Autodesk account and getting "this account is being processed for deletion"

    When signing into your Autodesk account, you are getting "this account is being processed for deletion" message

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  • How long can an Autodesk product on subscription be used without an internet connection?

    How long can an Autodesk product on subscription be used without an internet connection?

    Autodesk software runs on your computer, not on the web. Most of the Autodesk desktop products on subscription don't need to be online to use the software.

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  • Install failed: The install couldn’t finish. Error 17

    Install failed: The install couldn’t finish. Error 17

    Installing or deploying Autodesk 2022 or newer products get an “Install failed: The install couldn’t finish. Error 17”

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  • What is the difference between a custom install and a deployment?

    What is the difference between a custom install and a deployment?

    What is the difference between a custom install and a deployment when using the Custom Install option in your Autodesk Account?

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  • Autodesk InfoWater Pro ribbon not appearing in ArcGIS

    Autodesk InfoWater Pro ribbon not appearing in ArcGIS

    Troubleshooting for InfoWater Pro ribbon not appearing in ArcGIS

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  • Suppressing "An operating system restart is pending" when installing Autodesk products versions 2023 and above

    Suppressing "An operating system restart is pending" when installing Autodesk products versions 2023 and above

    By adding the flag "REBOOT=ReallySuppress" in the install batch file, you can avoid seeing the message. Here's what to know and do.

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  • Disable Autodesk Access notifications in Windows

    Disable Autodesk Access notifications in Windows

    How do I disable Autodesk Access update banner in Windows

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  • Enable/Disable Autodesk 2 step Verification

    Enable/Disable Autodesk 2 step Verification

    You would like to enable/disable the Autodesk 2-step Verification. The two-step verification adds an extra layer of security by requiring a security code when you sign in to any Autodesk account.

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  • Device limit reached message with Autodesk products

    Device limit reached message with Autodesk products

    You are allowed to install Autodesk products on 3 machines, but can only run it on one machine at a time with the same user account.

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  • Creating an Autodesk Custom Install for Network licensing

    Creating an Autodesk Custom Install for Network licensing

    I need to create an Autodesk Custom Install for network licensing and have the software installed from the deployment point to a network license server without any user interaction

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  • Silent Installation of Autodesk Access

    Silent Installation of Autodesk Access

    You want to do a silent installation of Autodesk Access on users’ machines

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  • How to disable updates in Autodesk Access using Group Policy

    How to disable updates in Autodesk Access using Group Policy

    You do not want users attempting to install Autodesk updates from Autodesk Access and you want to use Group Policy to distribute the registry key to block updates

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  • Introducing Autodesk Access

    Introducing Autodesk Access

    The new Autodesk Access will replace the Autodesk Desktop App on March 15th, 2023.

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  • How to disable updates in Autodesk Access

    How to disable updates in Autodesk Access

    I need to disable my user’s ability to install updates via Autodesk Access.

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  • In a non-persistent virtual environment Autodesk credentials are needed at every login

    In a non-persistent virtual environment Autodesk credentials are needed at every login

    Credentials to log in are asked for Autodesk software after every logoff/reboot from Windows in a non-persistent virtual environment.

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