Slow Behaviors with New Servers

July 29, 2024 Ryan Wunderlich

Applies to:
All AutoCAD-based Products

Issue:
Your company upgraded to new servers and suddenly you have performance issues opening, saving, and general performance issues with custom profiles.

Causes:
This problem may be due to the file system on the new servers.

Solution:
Confirm with your IT that the server’s shared folders are on NTFS formatted drives and are not ReFS formatted. Currently ReFS formatting is not a supported format and is the cause of the issues.

See this Autodesk KB on this behavior:
https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Support-Recommendation-of-ReFS-filesystem-for-AutoCAD-file-storage.html

About the Author

Support Team Manager - AEC Team<br><br>An AutoCAD Certified Professional, Ryan is responsible for taking client cases and assisting with issues with the software - everything from regular glitches to software deployments and whatever else goes wrong. He's proficient in AutoCAD (including customization), VBA, LISP, and Civil 3D.
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