Resources » Technical Support Blog » IMAGINiT Utilities License Activation Error System.Web.Services.Protocols.Soapexception

IMAGINiT Utilities License Activation Error System.Web.Services.Protocols.Soapexception

September 25, 2023 Jeff Lotan

ISSUE:

You receive our license finder dialog with the error code: -1 indicating that the software is unable to find a license and need to activate or point the software to your network license.

You click to "Activate Standalone with Authorization Code" to try to activate and receive:
"An error was encountered:  System.Web.Services.Protocols.Soapexception: INVALID_SESSION_ID:  Invalid Session ID found in the SessionHeader..."

SOLUTION:

This soap exception happens due to some back-end issues.
Please contact us by sending an email with a screen shot to support@rand.com and let us know you are having problems activating our Utilities.

About the Author

Jeff Lotan

Sr. Technical Support Specialist - Licensing<br><br>I am charged with mentoring and training team members in the proper use our systems and tools, documenting NSC processes, and providing feedback and ideas to the management team towards improving the customer experience. I am also a major contributor to our technical support blog and internal knowledge base.

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