Losing Material in Enscape when working on ACC project

Issue:
Users report that mapped materials disappear when opening the model in Enscape while working on an Autodesk Construction Cloud (ACC) project.

Causes:
Materials in ACC are mapped through Autodesk Desktop Connector. By default, Desktop Connector routes the workspace cache to each user’s profile directory. When materials are mapped from a user-specific profile folder, other team members cannot access the same path, causing Enscape to lose the material references.

Solution:
Resolving this issue requires updating the Autodesk Desktop Connector workspace location for all team members working on the project.

The workspace should be relocated to a shared, common directory instead of a user-specific profile folder. This ensures that the folder paths are consistent and accessible across all users.

Example:

Before:

C:\Users\[user]\DC\ACCDocs\[Project Folder]

After:

C:\ACC Project

Once the workspace location has been updated, Enscape will be able to reference materials using a common path, allowing materials to be located correctly from the Autodesk Desktop Connector drive across different users.

About the Author

Sr Technical Support Specialist<br><br> Skilled in AutoCAD, Mixed-use, Renovation, Revit, and Sustainable Design. Strong arts and design professional with a BA in Urban design focused in Architecture from University of Washington.

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