Autodesk Vault Thin Client Update Visualization Button Missing

September 8, 2022 Heath White

 

Autodesk Vault Thin Client Update Visualization Button Missing

Issue:

Users have reported that the “Update Visualization” button is missing from the Thin Client for all users.

A screenshot of a computer

Description automatically generated with medium confidence

Causes:

This issue only applies to the 2023 version of Vault Professional since this is a feature that was added in the 2023 Thin Client.

For reference: https://knowledge.autodesk.com/support/vault-products/learn-explore/caas/CloudHelp/cloudhelp/2023/ENU/Vault-General/files/GUID-B363C783-FEA4-479E-9F97-1D0A8DD0C1E0-htm.html#GUID-B363C783-FEA4-479E-9F97-1D0A8DD0C1E0__GUID-132C7948-4387-4AC2-9D9E-132169E804DA

In the 2022 version of the Thin Client, the following method is the only option for updating the visualization of a file.  This method is applicable in 2023 as well.

Graphical user interface, text, application

Description automatically generated

For reference: https://knowledge.autodesk.com/support/vault-products/learn-explore/caas/CloudHelp/cloudhelp/2022/ENU/Vault-General/files/GUID-B363C783-FEA4-479E-9F97-1D0A8DD0C1E0-htm.html#GUID-B363C783-FEA4-479E-9F97-1D0A8DD0C1E0__GUID-132C7948-4387-4AC2-9D9E-132169E804DA

Solution:

This issue has been corrected in the Vault 2023.1 Update (Server).

Graphical user interface, application

Description automatically generated

Once the update has been installed on the Vault Server, the Thin Client should now have the Update Visualization button available as shown below.

A screenshot of a video game

Description automatically generated

In some instances, users have experienced an issue where the update does not appear to correct the issue.  For further details on that issue, please see the following article:

https://resources.imaginit.com/support-blog/autodesk-vault-2023-thin-client-does-not-show-update-after-install

 

About the Author

Heath White

Sr. Technical Support Specialist, Manufacturing

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