Revit 2020 Sync Errors with BIM 360

October 20, 2022 Heather Volk


When opening BIM 360 The following error pops up.  All the links are unloaded and will not reload.

Graphical user interface, application

Description automatically generated


The cause is a new add-in that was released 4 days ago. The NWC Publish Add-In for Revit 2020 is causing the syncing issues.

Graphical user interface, text, application

Description automatically generated


When trying to push a file into the cloud no Hubs show up and it will no allow anything else to happen.

Graphical user interface, application

Description automatically generated


Close Revit:

  1. Do not install this Add-In
  2. Uninstall the Add-In from the control panel.
  3. If you have already installed the Add-In you can also disable it without uninstalling it.
  1. Go to C:\ProgramData\Autodesk\Revit\Addins\2020
  2. Create a new folder called “Archive”
  3. Drag and drop the following items into that folder:

Graphical user interface, text, application, email

Description automatically generated

  1. Go to the Autodesk desktop app and make sure your Revit is updated to version 2020.2.9. If not install updates.
  2. Launch Revit


IF you still need to export an NWC from your Revit product there is a better way to achieve this. Go to this link:

Scroll down to where it says:

Download Navisworks NWC File Export Utility. Select the 2020 exe and follow the directions in the link.


Description automatically generated

This will need to be done with the program closed. Then the utility shows up on the “Add-In’s” tab under External Tools.