Can't save BOM Export Setup edits in IMAGINiT Vault Client Utilities

April 20, 2020 Bob Felton

An error occurs when you edit the BOM Export Setup and attempt to save your edited settings.

This occurs after installing the IMAGINiT Utilities for Vault Client for any of the recent versions, 2018, 2019 or 2020 only in a replicated environment.

The BOM Export Setup is accessed in the Vault Client under Tools > IMAGINiT Utilities, then select BOM Export: Admin.

 

BOM_Export__Admin

 

In the BOM Export Setup screen that opens, select any of the available fields for BOM (Bill of Materials) properties to add and then click OK. 

 

Capture BOM Export Setup

An Error Report dialog box opens and when the View button is clicked, a detailed crash report appears. The most notable message is this:

<ExceptionType xmlns="http://www.avatech.net/webservices/20090601">Autodesk.Connectivity.WebServices.VaultServiceErrorException</ExceptionType>
<ExceptionMessage xmlns="http://www.avatech.net /webservices/20090601">321</ExceptionMessage>
<ExceptionTarget xmlns="http://www.avatech.net /webservices/20090601">Void HandleReturnMessage

What causes this error to appear is when a Vault replication subscriber is accessed with the Vault Client.

The confirmed solution is to log into the Vault replication publisher with the Vault Client. Then the correct permission will allow the edits to be saved.

About the Author

Bob Felton

Sr. Technical Support Specialist, Manufacturing<br><br>Bob Felton has been supporting Autodesk products for over 23 years including core AutoCAD, P&ID, Plant 3D, AutoCAD for Mac, AutoCAD Mechanical, and Vault. His background is in graphics with an Applied Sciences degree and ten years manufacturing experience drafting, as well as technical illustration, image editing, and even patent drafting.

Follow on Linkedin More Content by Bob Felton
Previous Article
Can't Save BOM Export Setup Edits in IMAGINiT Vault Client Utilities
Can't Save BOM Export Setup Edits in IMAGINiT Vault Client Utilities

How to save edits to BOM Export Setup in IMAGINiT Vault Client Utilities

Next Article
How to Locate Your BIM 360 Account ID
How to Locate Your BIM 360 Account ID

Steps to follow to locate your BIM 360 account ID