Bob Felton

Sr. Technical Support Specialist, Manufacturing<br><br>Bob Felton has been supporting Autodesk products for over 23 years including core AutoCAD, P&ID, Plant 3D, AutoCAD for Mac, AutoCAD Mechanical, and Vault. His background is in graphics with an Applied Sciences degree and ten years manufacturing experience drafting, as well as technical illustration, image editing, and even patent drafting.

  • Vault Incremental Backup fails with an error 189 "IncBackupInEligibleForAdminDataDirty"

    Vault Incremental Backup fails with an error 189 "IncBackupInEligibleForAdminDataDirty"

    Vault Incremenmtal backup can't run if a database has been added or removed.

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  • Vault Professional 2022 Thin Client - can't navigate folders

    Vault Professional 2022 Thin Client - can't navigate folders

    There are two methods to restore Thin Client navigation in Vault Pro 2022. It works in Vault Pro 2023.

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  • IMAGINiT Vault Client Utilities - Folder Sync doesn't appear to be working

    IMAGINiT Vault Client Utilities - Folder Sync doesn't appear to be working

    Folder Sync doesn't appear to be working because it is not set to sync to the expected Vault Working folder.

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  • AutoCAD for Mac startup - The directory may be locked by another process or have been set to Read Only

    AutoCAD for Mac startup - The directory may be locked by another process or have been set to Read Only

    AutoCAD for Mac 2021 or later cannot be started after installing due to a permissions error.

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  • "The License obtained is incompatible with the server" when starting an IMAGINiT Vault Server Utility

    "The License obtained is incompatible with the server" when starting an IMAGINiT Vault Server Utility

    If you receive a message 'The License obtained is incompatible with the server' when signing into an IMAGINiT Vault Server Utility, then install the Vault Client on that machine.

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  • Is b2bmigrate needed after a Vault Server update?

    Is b2bmigrate needed after a Vault Server update?

    You should only need to do a b2bmigrate when specifically instructed to in the Release Notes for the update.

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  • With Vault Office Client 2019 installed - a right-clicked zip file error appears 'Explorer.exe cannot run...'

    With Vault Office Client 2019 installed - a right-clicked zip file error appears 'Explorer.exe cannot run...'

    Right-click a zip file causes a message "Explorer.exe cannot run because there is no registered version of Autodesk Inventor or Design Assistant or Apprentice Server. Please run one of these programs"

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  • How to change the company logo on the Vault Thin Client for 2022

    How to change the company logo on the Vault Thin Client for 2022

    How to change the company logo on the Vault Thin Client for 2022 by using an SVG editor to save your logo in the same size and location as Autodesk's Thin Client logo.

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  • Vault Thin Client 2022 doesn't show Print Snapshot tool in the View tab

    Vault Thin Client 2022 doesn't show Print Snapshot tool in the View tab

    The Vault 2022 Thin Client doesn't show the Print Snapshot tool.

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  • Why don't the IMAGINiT Vault Client Utilities install in the Vault Basic client?

    Why don't the IMAGINiT Vault Client Utilities install in the Vault Basic client?

    The IMAGINIT Vault Client Utilities are not useful in Vault Basic because Vault Basic can't load add-ins like Workgroup and Pro can.

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  • Does AutoCAD for Mac work on Apple Silicon?

    Does AutoCAD for Mac work on Apple Silicon?

    Both AutoCAD for Mac 2021 and AutoCAD for Mac 2022 as well as the AutoCAD LT for Mac versions of both are supported in the macOS on a MacBook Pro with an Apple Silicon processor such as an M1.

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  • Vault Client does not show main menu

    Vault Client does not show main menu

    Locate and delete 'Menus.xml' to restore the menus in the Vault Client.

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  • A solution for when Revit runs very slowly on MacBook Pro with Parallels

    A solution for when Revit runs very slowly on MacBook Pro with Parallels

    For a Mac to run Revit in Parallels Windows, try to allocate as much RAM as you can spare to Windows.

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  • Vault Server Backup Utility Email notification subject line is confusing

    Vault Server Backup Utility Email notification subject line is confusing

    Vault Server Backup Utility Email notification subject line is confusing if 'Full Backup' and 'Incremental Backup' are used. To avoid confusion, use the default Subject 'Vault Backup Report'.

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  •  Vault tab doesn't appear in the Inventor 2022 explorer tree

    Vault tab doesn't appear in the Inventor 2022 explorer tree

    Autodesk Vault 2022 and later loads the Add-in for CAD applications differently than in earlier versions.

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  • You do not have permission to open the application 'Install Autodesk AutoCAD LT 2022 for Mac'

    You do not have permission to open the application 'Install Autodesk AutoCAD LT 2022 for Mac'

    Install message: You do not have permission to open the application 'Install Autodesk AutoCAD 2022 for Mac' or 'Install Autodesk AutoCAD LT 2022 for Mac' on an M1 Mac.

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  • Vault Job Processor Error: SystemException: The console path location could not be determined! Please specify it in the configuration file.

    Vault Job Processor Error: SystemException: The console path location could not be determined! Please specify it in the configuration file.

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  • Inventor iam file is shifted to outside the preview pane in the Vault 2022 client

    Inventor iam file is shifted to outside the preview pane in the Vault 2022 client

    The preview for the Inventor iam file is shifted to outside the preview pane in the Vault 2022 client

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  • What is the best way to convert a CADWorx spec file into Plant 3D?

    What is the best way to convert a CADWorx spec file into Plant 3D?

    What files are required from CADWorx to import a spec into AutoCAD Plant 3D?

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  • Vault Data Disaster Recovery

    Vault Data Disaster Recovery

    After a data breach disaster, missing files that are known to the Vault database but missing from the filestore can be replaced from the last full backup.

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