Bob Felton

Sr. Technical Support Specialist, Manufacturing<br><br>Bob Felton has been supporting Autodesk products for over 23 years including core AutoCAD, P&ID, Plant 3D, AutoCAD for Mac, AutoCAD Mechanical, and Vault. His background is in graphics with an Applied Sciences degree and ten years manufacturing experience drafting, as well as technical illustration, image editing, and even patent drafting.

  • You do not have permission to open the application 'Install Autodesk AutoCAD LT 2022 for Mac'

    You do not have permission to open the application 'Install Autodesk AutoCAD LT 2022 for Mac'

    Install message: You do not have permission to open the application 'Install Autodesk AutoCAD 2022 for Mac' or 'Install Autodesk AutoCAD LT 2022 for Mac' on an M1 Mac.

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  • Vault Job Processor Error: SystemException: The console path location could not be determined! Please specify it in the configuration file.

    Vault Job Processor Error: SystemException: The console path location could not be determined! Please specify it in the configuration file.

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  • Inventor iam file is shifted to outside the preview pane in the Vault 2022 client

    Inventor iam file is shifted to outside the preview pane in the Vault 2022 client

    The preview for the Inventor iam file is shifted to outside the preview pane in the Vault 2022 client

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  • What is the best way to convert a CADWorx spec file into Plant 3D?

    What is the best way to convert a CADWorx spec file into Plant 3D?

    What files are required from CADWorx to import a spec into AutoCAD Plant 3D?

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  • Vault Data Disaster Recovery

    Vault Data Disaster Recovery

    After a data breach disaster, missing files that are known to the Vault database but missing from the filestore can be replaced from the last full backup.

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  • Multiple Job Queue errors occur during PDF Create jobs

    Multiple Job Queue errors occur during PDF Create jobs

    There are Multiple Job Queue errors occur during PDF Create jobs operation that can be resolved by adding file and folder permission in Vault.

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  • Vault Pro 2021 Failed to acquire license after 2022 installation

    Vault Pro 2021 Failed to acquire license after 2022 installation

    "Failed to acquire a license. Please restart the product." when logging into Vault client or job processor is resolved.

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  • In AutoCAD and AutoCAD LT for Mac how to select and change the color for multiple layers at once.

    In AutoCAD and AutoCAD LT for Mac how to select and change the color for multiple layers at once.

    Illustrated differences between AutoCAD for Windows and the Mac version for changing multiple layer colors at once.

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  • AutoCAD for Mac 2020 loses bold and italic style in printed PDF

    AutoCAD for Mac 2020 loses bold and italic style in printed PDF

    Bold and Italics are missing in PDFs created in AutoCAD and AutoCAD LT for Mac 2020, running in macOS Big Sur.

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  • Plant 3D cannot connect to BIM Collaborate Pro

    Plant 3D cannot connect to BIM Collaborate Pro

    A third-party Add-on for Plant 3D 2020 prevented loading a collaborative project from BIM Collaborate Pro.

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  • AutoCAD for Mac Toolbar Button that resets Block MRU to reduce delays

    AutoCAD for Mac Toolbar Button that resets Block MRU to reduce delays

    Reduce the delay in AutoCAD for Mac by creating a toolbar button to set BLOCKMRULIST to a lower value than the default 50 recent blocks.

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  • Imported Step Drawing appears only as monochrome in Online Viewer

    Imported Step Drawing appears only as monochrome in Online Viewer

    STEP file export format version AP203 does not retain object color information.

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  • Plotting a PDF from Revit, the text and appearance is suddenly disrupted

    Plotting a PDF from Revit, the text and appearance is suddenly disrupted

    The PDF printing problem that you have encountered is a known issue caused by two recent Microsoft Windows updates.

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  • How to avoid loading duplicates into Vault with the Autoloader and what to do if duplicates are sent

    How to avoid loading duplicates into Vault with the Autoloader and what to do if duplicates are sent

    When choosing a Vault folder to place my multiple sessions of Autoloader, choose the same folder to upload all files.

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  • Some Email notifications are not being received from Vault Backup

    Some Email notifications are not being received from Vault Backup

    Use a comma rather than a semi-colon to separate email recipients for Vault Backup reports.​

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  • AutoCAD Plant 3D custom tool palettes are not being saved

    AutoCAD Plant 3D custom tool palettes are not being saved

    AutoCAD Plant 3D custom tool palettes are not being saved.

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  • How to prevent AutoCAD Publish from stealing focus from the active window.

    How to prevent AutoCAD Publish from stealing focus from the active window.

    Every time a new plot starts, the AutoCAD application steals focus from whatever a person is doing.

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  • How to locate direct download links for currently available product updates

    How to locate direct download links for currently available product updates

    Earlier updates, such as the 2017 updates can be located under the Product Updates if you allow enough time for all available updates to load in the filter tool.

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  • Does the AutoCAD for Mac 2019 include the specialized toolsets?

    Does the AutoCAD for Mac 2019 include the specialized toolsets?

    AutoCAD specialized toolsets only work on Windows and are not available for Mac users, unless they use a virtual machine running Windows such as Parallels or Bootcamp.

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  • Vault Pro Client Add-in for MS Office 365 is continuously becoming disabled in Excel and Word

    Vault Pro Client Add-in for MS Office 365 is continuously becoming disabled in Excel and Word

    The confirmed solution was to uninstall "Microsoft Azure Information Protection".

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