Bob Felton

Sr. Technical Support Specialist, Manufacturing<br><br>Bob Felton has been supporting Autodesk products for over 25 years including core AutoCAD, P&ID, Plant 3D, AutoCAD for Mac, AutoCAD Mechanical, and Vault. His background is in graphics with an Applied Sciences degree and ten years manufacturing experience drafting, as well as technical illustration, image editing, and even patent drafting.

  • The Vault Defrag scheduled task fails after enabling SSL

    The Vault Defrag scheduled task fails after enabling SSL

    Check that HTTPS replaces HTTP in all relevant config files when setting up SSL.

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  • Vault Metadata Update receives an error 'ADMS is currently indexing properties'

    Vault Metadata Update receives an error 'ADMS is currently indexing properties'

    Add RAM to the SQL server host if an 'ADMS is currently indexing properties/content - unable to search definitively' message appears when extracting files in the Metadata Update Utility.

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  • Unable to Extract BOM inside of Vault using IMAGiNiT Vault Client Utilities

    Unable to Extract BOM inside of Vault using IMAGiNiT Vault Client Utilities

    Having an apostrophe in the parent folder name can prevent AutoCAD Electrical BOM Export in Vault.

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  • Vault sign in from Metadata Update tool causes Unhandled Exception

    Vault sign in from Metadata Update tool causes Unhandled Exception

    Updated support files with Vault Client 2025.1 cause an unhandled exception in Vault Metadata Update tool when it logs into Vault.

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  • A "Licensing Error" occurs after server runs scheduled "Forced Shutdown and Reboot"

    A "Licensing Error" occurs after server runs scheduled "Forced Shutdown and Reboot"

    A scheduled task deletes a licensing file that prevents Autodesk products from starting.

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  • AutoCAD process did not create the output file for IMAGINIT.PDFCREATOR Job

    AutoCAD process did not create the output file for IMAGINIT.PDFCREATOR Job

    Problems producing a PDF from an AutoCAD .dwg using the IMAGINiT Utilities for Vault Client may be due to the condition of AutoCAD on the Job Processor host and whether the drawing is open in AutoCAD.

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  • Unhandled exception when starting Vault Metadata Update v24.08650

    Unhandled exception when starting Vault Metadata Update v24.08650

    Installing the Vault Client 2024.3.1 update on the Vault Server host causes an unhandled exception for the Vault Metadata Update tool from the IMAGINiT Utilities for Vault Server version 24.0.8650.

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  • How to control what Job Processor makes stp and dxf files

    How to control what Job Processor makes stp and dxf files

    How to speed up the processing of DXF CAM files, DXF sheet metal flat pattern files and stp files.

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  • A sign-in error occurred on macOS AutoCAD or Fusion in Safari

    A sign-in error occurred on macOS AutoCAD or Fusion in Safari

    When you sign into Autodesk with your accounts page or from the products page in the Apple Safari browser in macOS on a Mac computer, the login page may be slow to load or might show an error.

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  • How to receive email notification when Vault project files have lifecycle state changes

    How to receive email notification when Vault project files have lifecycle state changes

    Lifecycle Change Notifier: Provides an email notification when your project has lifecycle state changes and allows support for reporting properties in the Lifecycle Notification setup.

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  • How to receive email notification if the Vault Job Processor is offline or backed up

    How to receive email notification if the Vault Job Processor is offline or backed up

    With the IMAGINiT Vault Server Utilities, the Job Manager Config utility can send email notifications if the Vault Job processor is offline or backed up.

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  • Missing AutoCAD xrefs in Vault are causing DWF and PDF files to display incorrectly

    Missing AutoCAD xrefs in Vault are causing DWF and PDF files to display incorrectly

    When previewed in Vault, the xrefs are not visible and do not create good PDFs.

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  • Vault is slow when creating a sub-folder in a folder with 1000 other folders

    Vault is slow when creating a sub-folder in a folder with 1000 other folders

    Why does Vault appear to lock up? Is the number of sub-folders causing this?

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  • Autodesk Vault 2023 Client stalls at opening after installing IMAGINiT Vault Client Utilities 2024.1

    Autodesk Vault 2023 Client stalls at opening after installing IMAGINiT Vault Client Utilities 2024.1

    Edit the config or reinstall the IMAGINiT Vault Client Utilities 2024.1 to correct a couple of minor problems for Vault Client 2023.

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  • Autodesk Vault 2022 Client stalls at opening after installing IMAGINiT Vault Client Utilities 2024.1

    Autodesk Vault 2022 Client stalls at opening after installing IMAGINiT Vault Client Utilities 2024.1

    Edit the config or reinstall the IMAGINiT Vault Client Utilities 2024.1 to correct a couple of minor problems for Vault Client 2022.

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  • Autodesk Vault 2021 Client stalls at opening after installing IMAGINiT Vault Client Utilities 2024.1

    Autodesk Vault 2021 Client stalls at opening after installing IMAGINiT Vault Client Utilities 2024.1

    Edit the config or reinstall the IMAGINiT Vault Client Utilities 2024.1 to correct a couple of minor problems for Vault Client 2021.

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  • Autodesk Vault 2020 Client stalls at opening after installing IMAGINiT Vault Client Utilities 2024.1

    Autodesk Vault 2020 Client stalls at opening after installing IMAGINiT Vault Client Utilities 2024.1

    Edit the config or reinstall the IMAGINiT Vault Client Utilities 2024.1 to correct a couple of minor problems for Vault Client 2020.

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  • Vault backup task fails with Task Scheduler Error “A specified logon session does not exist”

    Vault backup task fails with Task Scheduler Error “A specified logon session does not exist”

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  • IMAGINiT Vault Backup Report is received in email with Chinese characters in place of table border characters.

    IMAGINiT Vault Backup Report is received in email with Chinese characters in place of table border characters.

    IMAGINiT Vault Backup Report is received in email with Chinese characters in place of table border characters on one email recipient. Other mail recipients show the table border characters correctly.

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  • IMAGINiT Vault Server Utilities login stalls using Autodesk ID authentication

    IMAGINiT Vault Server Utilities login stalls using Autodesk ID authentication

    Autodesk ID login on the vault server utilities is not currently supported.

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