Bob Felton

Sr. Technical Support Specialist, Manufacturing<br><br>Bob Felton has been supporting Autodesk products for over 23 years including core AutoCAD, P&ID, Plant 3D, AutoCAD for Mac, AutoCAD Mechanical, and Vault. His background is in graphics with an Applied Sciences degree and ten years manufacturing experience drafting, as well as technical illustration, image editing, and even patent drafting.

  • Vault Login shows Illegal Null Parameter Extension Error

    Vault Login shows Illegal Null Parameter Extension Error

    This 'Illegal null parameter' is caused by the access to the Autodesk cloud services that authenticate an Autodesk ID account's access to Vault is unavailable.

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  • Still getting Vault 2022 Thin Client after upgrading to Vault 2023

    Still getting Vault 2022 Thin Client after upgrading to Vault 2023

    Vault Pro 2022 Thin Client still appears after a Vault Pro 2023 upgrade.

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  • Vault 2023 Property Edit Drag and Drop grip is missing

    Vault 2023 Property Edit Drag and Drop grip is missing

    In earlier Vault 2023 clients there was a change to the file properties edit window - there was no apparent option to click the bottom right corner of a text box to drag and copy down a column.

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  • How to automate the creation of DXF Flat Patterns when parts are released

    How to automate the creation of DXF Flat Patterns when parts are released

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  • Generate on-demand DXF Sheet Metal Flat Patterns in Vault

    Generate on-demand DXF Sheet Metal Flat Patterns in Vault

    Use the IMAGINiT Vault Client Utilities and the Job processor to generate on-demand DXF flat patterns from Inventor .ipt files.

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  • AutoCAD Plant 3D 2022 Object Enabler will not stay installed

    AutoCAD Plant 3D 2022 Object Enabler will not stay installed

    The Plant 3D 2022 Object Enabler will not install if the Plant 3D 2022.1.1 or 2022.1.2 Updates have been installed. Workarounds are available.

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  • Vault 2023 Thin Client Displays Blank Screen After 2023.1 Server Update

    Vault 2023 Thin Client Displays Blank Screen After 2023.1 Server Update

    Reset the local browser cache to view the Thin Client login correctly.

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  • Vault Incremental Backup fails with an error 189 "IncBackupInEligibleForAdminDataDirty"

    Vault Incremental Backup fails with an error 189 "IncBackupInEligibleForAdminDataDirty"

    Vault Incremenmtal backup can't run if a database has been added or removed.

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  • Vault Professional 2022 Thin Client - can't navigate folders

    Vault Professional 2022 Thin Client - can't navigate folders

    There are two methods to restore Thin Client navigation in Vault Pro 2022. It works in Vault Pro 2023.

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  • IMAGINiT Vault Client Utilities - Folder Sync doesn't appear to be working

    IMAGINiT Vault Client Utilities - Folder Sync doesn't appear to be working

    Folder Sync doesn't appear to be working because it is not set to sync to the expected Vault Working folder.

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  • AutoCAD for Mac startup - The directory may be locked by another process or have been set to Read Only

    AutoCAD for Mac startup - The directory may be locked by another process or have been set to Read Only

    AutoCAD for Mac 2021 or later cannot be started after installing due to a permissions error.

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  • "The License obtained is incompatible with the server" when starting an IMAGINiT Vault Server Utility

    "The License obtained is incompatible with the server" when starting an IMAGINiT Vault Server Utility

    If you receive a message 'The License obtained is incompatible with the server' when signing into an IMAGINiT Vault Server Utility, then install the Vault Client on that machine.

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  • Is b2bmigrate needed after a Vault Server update?

    Is b2bmigrate needed after a Vault Server update?

    You should only need to do a b2bmigrate when specifically instructed to in the Release Notes for the update.

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  • With Vault Office Client 2019 installed - a right-clicked zip file error appears 'Explorer.exe cannot run...'

    With Vault Office Client 2019 installed - a right-clicked zip file error appears 'Explorer.exe cannot run...'

    Right-click a zip file causes a message "Explorer.exe cannot run because there is no registered version of Autodesk Inventor or Design Assistant or Apprentice Server. Please run one of these programs"

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  • How to change the company logo on the Vault Thin Client for 2022

    How to change the company logo on the Vault Thin Client for 2022

    How to change the company logo on the Vault Thin Client for 2022 by using an SVG editor to save your logo in the same size and location as Autodesk's Thin Client logo.

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  • Vault Thin Client 2022 doesn't show Print Snapshot tool in the View tab

    Vault Thin Client 2022 doesn't show Print Snapshot tool in the View tab

    The Vault 2022 Thin Client doesn't show the Print Snapshot tool.

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  • Why don't the IMAGINiT Vault Client Utilities install in the Vault Basic client?

    Why don't the IMAGINiT Vault Client Utilities install in the Vault Basic client?

    The IMAGINIT Vault Client Utilities are not useful in Vault Basic because Vault Basic can't load add-ins like Workgroup and Pro can.

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  • Does AutoCAD for Mac work on Apple Silicon?

    Does AutoCAD for Mac work on Apple Silicon?

    Both AutoCAD for Mac 2021 and AutoCAD for Mac 2022 as well as the AutoCAD LT for Mac versions of both are supported in the macOS on a MacBook Pro with an Apple Silicon processor such as an M1.

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  • Vault Client does not show main menu

    Vault Client does not show main menu

    Locate and delete 'Menus.xml' to restore the menus in the Vault Client.

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  • A solution for when Revit runs very slowly on MacBook Pro with Parallels

    A solution for when Revit runs very slowly on MacBook Pro with Parallels

    For a Mac to run Revit in Parallels Windows, try to allocate as much RAM as you can spare to Windows.

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