Resources » Technical Support Blog » Autodesk Licensing Uninstall Issue

Autodesk Licensing Uninstall Issue

November 23, 2022 Heather Volk

Issue:

Unable to remove Licensing using the following blog:

https://knowledge.autodesk.com/support/autocad/learn-explore/caas/sfdcarticles/sfdcarticles/How-to-uninstall-Autodesk-Desktop-Licensing-Service.html

Folders in the folder below are not all removed after the steps in the blog:

C:\Program Files (x86)\Common Files\Autodesk Shared\AdskLicensing

Graphical user interface, text, application Description automatically generated

Causes:

Corruption of licensing services & user not having proper permissions.

Solution:

  1. Right click on the Adsklicensing folder and go to properties. Give the user all permissions.

Click on the security tab, find the users section. Click “Edit” button. Click check boxes to allow permissions for all except special permissions. Click “Ok”.

Graphical user interface, application Description automatically generated

 

  1. Rename the “Adsklicensing” folder to “Adsklicensing.old”

 

  1. Download the latest licensing service update and install by running as admin.

This download can be found in the Autodesk desktop app or in the manage.autodesk.com portal.

This is the current version:

 

  1. If it installs correctly and does not give you this error:

Graphical user interface, text, application, chat or text message Description automatically generated

Then delete the “Adsklicensing.old” folder

About the Author

Heather Volk

Sr. Technical Support Specialist, Building Solutions<br><br>Heather is responsible for responding to customer requests and helping them address technical challenges in a timely manner. She is an experienced Computer Aided Design Manager with a demonstrated history of working in the construction industry. She has strong arts and design professional skills in AutoCAD, plumbing, computer aided design (CAD), project estimation, and facility management, and a history of providing training and technical support.

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