Autodesk Access recently replaced the Autodesk Desktop App as the tool to install updates for your installed Autodesk software. There are instances of Autodesk Access not recommending updates for non-updated programs even when a use is signed into the program. Autodesk Access states “Your Products are up to date” despite knowing there are available updates that have not been installed.
The problem is caused by issues with the local cache files for Autodesk Access.
The steps below will reset the cache files and then Autodesk Access should function properly.
- Close all Autodesk applications.
- Open Task Manager and go to the Details tab. Select "Autodesk Access Core" and then right-click to "End Task".
- Open File Explorer and navigate to the path below. Delete the Assets folder: C:\ProgramData\Autodesk\ODIS\metadata\Assets
- Open File Explorer and navigate to the path below. Delete the LocalCache.db.
- Launch Autodesk Access and wait a few minutes for it to re-sync.
The process outlined above should force Autodesk Access to recommend missing updates.
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