Shawn Heator

Technical Support Specialist

  • Autodesk Access Does Not Show Updates

    Autodesk Access Does Not Show Updates

    Autodesk Access displays "You're Products are up to date" even when there are missing updates. The program is not recommending any updates for installed Autodesk applications

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  • Unable to Uninstall LMTOOLS

    Unable to Uninstall LMTOOLS

    How to uninstall Autodesk Network License Manager (LMTOOLS) when it doesn't appear as an installed application in Control Panel.

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  • How to remove LMTOOLS

    How to remove LMTOOLS

    LMTOOLS is used to create and configure a Windows Service for Autodesk network licenses. The Windows Service needs to be stopped and removed from the server.

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  • Autodesk Vault 2020 and 2021 Object Reference Error

    Autodesk Vault 2020 and 2021 Object Reference Error

    “Error: Object reference no set to an instance of an object”. The problem occurs for all versions of Vault Client (Basic, Workgroup, and Professional) that are from 2020 or 2021.

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  • Launching AutoCAD 2023 errors and EBWebView

    Launching AutoCAD 2023 errors and EBWebView

    Launching AutoCAD 2023 produces errors several possible errors. These may include “Unable to run AutoCAD” or “We couldn’t create the data directory”. There may be a reference to EBWebView.

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  • AutoCAD Electrical AcePmComServer error

    AutoCAD Electrical AcePmComServer error

    When launching AutoCAD Electrical, the application will crash with an AcePmComServer Error Report.

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  • Where are Vault Basic updates

    Where are Vault Basic updates

    Where to find the updates for Vault Basic Client and Vault Basic Server

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  • How to Manually Register Autodesk Applications

    How to Manually Register Autodesk Applications

    Instructions to manually register an Autodesk application to the Autodesk licensing service

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  • DWG TrueView Can’t Be Downloaded Securely

    DWG TrueView Can’t Be Downloaded Securely

    A security error appears that when you download DWG TrueView that states “can’t be downloaded securely”.

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  • Inventor 2022 Part Appears Dark

    Inventor 2022 Part Appears Dark

    Parts created in previous versions of Inventor Professional, and opened in Inventor Professional 2022, will appear darker than in previous versions.

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  • InfoWorks ICM 2023 Simulation Crash

    InfoWorks ICM 2023 Simulation Crash

    When working in InfoWorks ICM 2023 and running a simulation or validating any scenarios, the program crashes with a CER report for the Autodesk Licensing Manager.

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  • Uninstall and Reinstall the Autodesk Desktop App

    Uninstall and Reinstall the Autodesk Desktop App

    The Autodesk Desktop App may have tried to auto-update or a Windows update may have interfered with the program.

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  • Importing a .STP file into Inventor opens Nesting

    Importing a .STP file into Inventor opens Nesting

    Importing a .STP file into Inventor opens Nesting instead of assembly environment

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  • Network Licensing Error “An incompatible version…”

    Network Licensing Error “An incompatible version…”

    How to resolve the Autodesk network licensing error "An incompatible version of the Autodesk network license manager is installed on the server..."

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  • Create a custom Inventor background

    Create a custom Inventor background

    How to customize your Inventor background

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  • Autodesk installation logs

    Autodesk installation logs

    Autodesk Installer Log files

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  • Inventor 2023 Project File

    Inventor 2023 Project File

    How to change Project files with Inventor 2023

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  • How to Download Autodesk Applications

    How to Download Autodesk Applications

    The default method to download and install Autodesk applications uses a “bootstrap” installation process. This process begins installing the software while it is still downloading.

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  • Revit 2021 install fails if Revit 2022 is installed

    Revit 2021 install fails if Revit 2022 is installed

    We often encounter trouble installing Revit 2021 if it was previously installed or if you already have Revit 2022 installed. The error that is provided by the installer is the generic 1603 error.

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  • Autodesk Account Invalid Formatting Error

    Autodesk Account Invalid Formatting Error

    Details restricted words that are not allowed for Autodesk account usernames

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