Shawn Heator

Technical Support Specialist

  • Alias Concept and Inventor Import type

    Alias Concept and Inventor Import type

    The only Import type for Alias Concept .wire files into Inventor is Convert Model. The option to Reference Model is not available during the import process.

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  • Vault Client 2024.2 update and Dark Theme Reports background

    Vault Client 2024.2 update and Dark Theme Reports background

    Vault Client Dark Theme doesn't apply to the new Reports section introduced by Vault 2024.2 update.

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  • How to Remove Vault Data Standards

    How to Remove Vault Data Standards

    An unfamiliar New File dialog box appears in Autodesk Inventor after installing Vault Professional. The dialog box is part of the optional Vault Data Standards. How do you remove Vault Data Standards?

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  • Request Access to the Autodesk Replication Tool for Docs

    Request Access to the Autodesk Replication Tool for Docs

    How to request access to the Autodesk Replication Tool for Docs.

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  • Unable to create a .dwf with DWG TrueView 2024

    Unable to create a .dwf with DWG TrueView 2024

    Unable to create a .dwf file with DWG TrueView 2024 through either the Job Processor or my manually launching the application.

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  • Inventor PDF Options

    Inventor PDF Options

    Autodesk Inventor options to create a PDF

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  • Autodesk Inventor Workspace Check-In Error to Vault

    Autodesk Inventor Workspace Check-In Error to Vault

    A "Check In Error" appears when checking files from Inventor into Vault. The error points to the files attempting to be checked into Vault from outside the project's Workspace.

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  • Autodesk Licensing Support Tool- No products are installed

    Autodesk Licensing Support Tool- No products are installed

    When you have multiple Autodesk applications installed and licensed on your system but the Autodesk Licensing Support Tool UI (AdskLicensingSupportToolUI.exe) shows there are not.

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  • Autodesk Licensing Support Tool- Reset Login state

    Autodesk Licensing Support Tool- Reset Login state

    How to use the Autodesk Licensing Support Tool to reset the Login state.

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  • Autodesk Licensing Support Tool-Change License method

    Autodesk Licensing Support Tool-Change License method

    How to use the Autodesk Licensing Support Tool UI to change the licensing method for installed Autodesk applications.

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  • Autodesk Licensing URL api.autodesk.com is Inaccessible

    Autodesk Licensing URL api.autodesk.com is Inaccessible

    Required URL api.autodesk.com is showing inaccessible but all other URLs are accessible.

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  • Autodesk Licensing Support Tool- Check URLs

    Autodesk Licensing Support Tool- Check URLs

    How to use the Autodesk Licensing Support Tool UI to check for URLs.

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  • Autodesk Access Does Not Show Updates

    Autodesk Access Does Not Show Updates

    Autodesk Access displays "You're Products are up to date" even when there are missing updates. The program is not recommending any updates for installed Autodesk applications

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  • Unable to Uninstall LMTOOLS

    Unable to Uninstall LMTOOLS

    How to uninstall Autodesk Network License Manager (LMTOOLS) when it doesn't appear as an installed application in Control Panel.

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  • How to remove LMTOOLS

    How to remove LMTOOLS

    LMTOOLS is used to create and configure a Windows Service for Autodesk network licenses. The Windows Service needs to be stopped and removed from the server.

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  • Autodesk Vault 2020 and 2021 Object Reference Error

    Autodesk Vault 2020 and 2021 Object Reference Error

    “Error: Object reference no set to an instance of an object”. The problem occurs for all versions of Vault Client (Basic, Workgroup, and Professional) that are from 2020 or 2021.

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  • Launching AutoCAD 2023 errors and EBWebView

    Launching AutoCAD 2023 errors and EBWebView

    Launching AutoCAD 2023 produces errors several possible errors. These may include “Unable to run AutoCAD” or “We couldn’t create the data directory”. There may be a reference to EBWebView.

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  • AutoCAD Electrical AcePmComServer error

    AutoCAD Electrical AcePmComServer error

    When launching AutoCAD Electrical, the application will crash with an AcePmComServer Error Report.

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  • Where are Vault Basic updates

    Where are Vault Basic updates

    Where to find the updates for Vault Basic Client and Vault Basic Server

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  • How to Manually Register Autodesk Applications

    How to Manually Register Autodesk Applications

    Instructions to manually register an Autodesk application to the Autodesk licensing service

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