Shawn Heator

Technical Support Specialist

  • AutoCAD Electrical AcePmComServer error

    AutoCAD Electrical AcePmComServer error

    When launching AutoCAD Electrical, the application will crash with an AcePmComServer Error Report.

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  • Where are Vault Basic updates

    Where are Vault Basic updates

    Where to find the updates for Vault Basic Client and Vault Basic Server

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  • How to Manually Register Autodesk Applications

    How to Manually Register Autodesk Applications

    Instructions to manually register an Autodesk application to the Autodesk licensing service

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  • DWG TrueView Can’t Be Downloaded Securely

    DWG TrueView Can’t Be Downloaded Securely

    A security error appears that when you download DWG TrueView that states “can’t be downloaded securely”.

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  • Inventor 2022 Part Appears Dark

    Inventor 2022 Part Appears Dark

    Parts created in previous versions of Inventor Professional, and opened in Inventor Professional 2022, will appear darker than in previous versions.

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  • InfoWorks ICM 2023 Simulation Crash

    InfoWorks ICM 2023 Simulation Crash

    When working in InfoWorks ICM 2023 and running a simulation or validating any scenarios, the program crashes with a CER report for the Autodesk Licensing Manager.

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  • Uninstall and Reinstall the Autodesk Desktop App

    Uninstall and Reinstall the Autodesk Desktop App

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  • Importing a .STP file into Inventor opens Nesting

    Importing a .STP file into Inventor opens Nesting

    Importing a .STP file into Inventor opens Nesting instead of assembly environment

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  • Network Licensing Error “An incompatible version…”

    Network Licensing Error “An incompatible version…”

    How to resolve the Autodesk network licensing error "An incompatible version of the Autodesk network license manager is installed on the server..."

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  • Create a custom Inventor background

    Create a custom Inventor background

    How to customize your Inventor background

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  • Autodesk installation logs

    Autodesk installation logs

    Autodesk Installer Log files

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  • Inventor 2023 Project File

    Inventor 2023 Project File

    How to change Project files with Inventor 2023

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  • How to Download Autodesk Applications

    How to Download Autodesk Applications

    The default method to download and install Autodesk applications uses a “bootstrap” installation process. This process begins installing the software while it is still downloading.

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  • Revit 2021 install fails if Revit 2022 is installed

    Revit 2021 install fails if Revit 2022 is installed

    We often encounter trouble installing Revit 2021 if it was previously installed or if you already have Revit 2022 installed. The error that is provided by the installer is the generic 1603 error.

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  • Autodesk Account Invalid Formatting Error

    Autodesk Account Invalid Formatting Error

    Details restricted words that are not allowed for Autodesk account usernames

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  • Effects of changing Autodesk account email address

    Effects of changing Autodesk account email address

    Describes impact to Autodesk account site invitations if the associated email address is changed.

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