Shawn Heator

Technical Support Specialist

  • Vault Search: Content Indexing Service has been disabled

    Vault Search: Content Indexing Service has been disabled

    Autodesk Vault Client search produces a notification that "File Content cannot be searched because the Content Indexing Service has bee disabled."

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  • Vault check-in error “This file contains linked documents…”

    Vault check-in error “This file contains linked documents…”

    Checking a Microsoft Word document (.docx) into Autodesk Vault produces a notification stating “This file contains linked documents that will not be checked in.”

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  • Vault Client install error "Cannot Install"

    Vault Client install error "Cannot Install"

    How to resolve the Vault Client install error "Cannot Install".

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  • Invalid Path error creating an Autodesk Custom Install

    Invalid Path error creating an Autodesk Custom Install

    Unable to create a Custom Install because of an "Invalid path" error for the Content Location path.

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  • How to find Inventor Broken Projections

    How to find Inventor Broken Projections

    Are you experiencing a problem creating constraints due to bad projected geometry? Autodesk Inventor now has a tool to find broken projections in your sketches.

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  • Inventor Assembly name includes .ipt extension

    Inventor Assembly name includes .ipt extension

    When saving an Inventor 2024 assembly, the file name extension changes from the standard assembly extension (.iam) to .ipt.iam.

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  • Inventor Professional crashes when placing a constraint

    Inventor Professional crashes when placing a constraint

    Inventor crashes and completely exits the application when placing a constraint

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  • Inventor export BIM Content fails with “Input templateFileName doesn’t exist”

    Inventor export BIM Content fails with “Input templateFileName doesn’t exist”

    The cause of the problem is related to the Revit Interoperability component. There are many probable causes but the most common is a problem with the Revit.ini file

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  • Inventor 2025 export capability for Revit RFA’s

    Inventor 2025 export capability for Revit RFA’s

    Inventor 2025 now includes the option to save RFA's back to version 2023 and 2024.

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  • Revit error importing RFA from Inventor

    Revit error importing RFA from Inventor

    The error "The file <filename>.rfa was saved in a later version of Revit and cannot be retrieved in this version." appears in Revit after importing a RFA created with Autodesk Inventor.

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  • Inventor Bolted Connection Failed to create a hole with iParts

    Inventor Bolted Connection Failed to create a hole with iParts

    Inventor Bolted Connection produces errors “Unexpected error during bolted connection execution” and “Failed to create a hole” on iParts.

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  • Revit 2025 produces .NET error

    Revit 2025 produces .NET error

    Revit error appears when launching Revit 2025 that states “The following components must have the same latest version installed: .NET Desktop Runtime, .NET Runtime, ASP.NET Core Runtime”.

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  • Inventor Multi-body parts do not retain Mass iProperties

    Inventor Multi-body parts do not retain Mass iProperties

    Inventor Iproperties, such as Mass, do not retain their value when changing between model states for multi-body Autodesk Inventor parts (.ipt) .

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  • Inventor launch time with iLogic pathed to a network location

    Inventor launch time with iLogic pathed to a network location

    Inventor Professional stalls on the "splash screen" and take a long time to launch when configured to use iLogic saved to a network location.

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  • CFD Solver license could not be checked out using Flex Tokens

    CFD Solver license could not be checked out using Flex Tokens

    CFD produces an error that "The Solver license could not be checked out" when operating with Flex Tokens

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  • Autodesk AdODIS installer error

    Autodesk AdODIS installer error

    An AdODISInstaller.run.lock error for the ODIS folder appears during an uninstall or reinstall of the AdODIS.

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  • Vault Add-in is missing from new Outlook for Windows

    Vault Add-in is missing from new Outlook for Windows

    Vault add-in does not appear in the new Outlook for Windows

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  • Job Processor error “Unable to connect to Job Server”

    Job Processor error “Unable to connect to Job Server”

    How to resolve the Job Processor error “Unable to connect to Job Server” .

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  • How to Install Inventor Professional Content Center libraries

    How to Install Inventor Professional Content Center libraries

    How to install local Inventor Content Center libraries if they were not originally installed with Inventor.

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  • How to change which Inventor Content Center libraries are installed

    How to change which Inventor Content Center libraries are installed

    How to modify which Inventor Content Center libraries are installed on your computer. The provided example has instructions to install the GOST library (not automatically installed).

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