Shawn Heator

Technical Support Specialist

  • Inventor Multi-body parts do not retain Mass iProperties

    Inventor Multi-body parts do not retain Mass iProperties

    Inventor Iproperties, such as Mass, do not retain their value when changing between model states for multi-body Autodesk Inventor parts (.ipt) .

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  • Inventor launch time with iLogic pathed to a network location

    Inventor launch time with iLogic pathed to a network location

    Inventor Professional stalls on the "splash screen" and take a long time to launch when configured to use iLogic saved to a network location.

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  • CFD Solver license could not be checked out using Flex Tokens

    CFD Solver license could not be checked out using Flex Tokens

    CFD produces an error that "The Solver license could not be checked out" when operating with Flex Tokens

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  • Autodesk AdODIS installer error

    Autodesk AdODIS installer error

    An AdODISInstaller.run.lock error for the ODIS folder appears during an uninstall or reinstall of the AdODIS.

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  • Vault Add-in is missing from new Outlook for Windows

    Vault Add-in is missing from new Outlook for Windows

    Vault add-in does not appear in the new Outlook for Windows

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  • Job Processor error “Unable to connect to Job Server”

    Job Processor error “Unable to connect to Job Server”

    How to resolve the Job Processor error “Unable to connect to Job Server” .

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  • How to Install Inventor Professional Content Center libraries

    How to Install Inventor Professional Content Center libraries

    How to install local Inventor Content Center libraries if they were not originally installed with Inventor.

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  • How to change which Inventor Content Center libraries are installed

    How to change which Inventor Content Center libraries are installed

    How to modify which Inventor Content Center libraries are installed on your computer. The provided example has instructions to install the GOST library (not automatically installed).

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  • Alias Concept and Inventor Import type

    Alias Concept and Inventor Import type

    The only Import type for Alias Concept .wire files into Inventor is Convert Model. The option to Reference Model is not available during the import process.

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  • Vault Client 2024.2 update and Dark Theme Reports background

    Vault Client 2024.2 update and Dark Theme Reports background

    Vault Client Dark Theme doesn't apply to the new Reports section introduced by Vault 2024.2 update.

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  • How to Remove Vault Data Standards

    How to Remove Vault Data Standards

    An unfamiliar New File dialog box appears in Autodesk Inventor after installing Vault Professional. The dialog box is part of the optional Vault Data Standards. How do you remove Vault Data Standards?

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  • Request Access to the Autodesk Replication Tool for Docs

    Request Access to the Autodesk Replication Tool for Docs

    How to request access to the Autodesk Replication Tool for Docs.

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  • Unable to create a .dwf with DWG TrueView 2024

    Unable to create a .dwf with DWG TrueView 2024

    Unable to create a .dwf file with DWG TrueView 2024 through either the Job Processor or my manually launching the application.

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  • Inventor PDF Options

    Inventor PDF Options

    Autodesk Inventor options to create a PDF

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  • Autodesk Inventor Workspace Check-In Error to Vault

    Autodesk Inventor Workspace Check-In Error to Vault

    A "Check In Error" appears when checking files from Inventor into Vault. The error points to the files attempting to be checked into Vault from outside the project's Workspace.

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  • Autodesk Licensing Support Tool- No products are installed

    Autodesk Licensing Support Tool- No products are installed

    When you have multiple Autodesk applications installed and licensed on your system but the Autodesk Licensing Support Tool UI (AdskLicensingSupportToolUI.exe) shows there are not.

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  • Autodesk Licensing Support Tool- Reset Login state

    Autodesk Licensing Support Tool- Reset Login state

    How to use the Autodesk Licensing Support Tool to reset the Login state.

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  • Autodesk Licensing Support Tool-Change License method

    Autodesk Licensing Support Tool-Change License method

    How to use the Autodesk Licensing Support Tool UI to change the licensing method for installed Autodesk applications.

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  • Autodesk Licensing URL api.autodesk.com is Inaccessible

    Autodesk Licensing URL api.autodesk.com is Inaccessible

    Required URL api.autodesk.com is showing inaccessible but all other URLs are accessible.

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  • Autodesk Licensing Support Tool- Check URLs

    Autodesk Licensing Support Tool- Check URLs

    How to use the Autodesk Licensing Support Tool UI to check for URLs.

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