Shawn Heator

Technical Support Specialist

  • Inventor Mark command does not align with sketch text

    The Inventor Mark command does not align with Sketch text when using the "Strokes" style.

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  • Assign subscription to a Team

    Autodesk account displays "Assign subscription to a team" because the subscription has not been associate to a Team.

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  • User Management and subscription assignment: Pool or subscription

    User Management and subscription assignment: Pool or subscription

    How to assign an Autodesk user to a specific Subscription ID.

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  • Vault Error: The Knowledge Vault Master version is older

    Vault Error: The Knowledge Vault Master version is older

    The Vault Client login or Job Processor display an error that the Knowledge Vault Master version is older.

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  • Vault Server 2026.2 Update “Process is currently running”

    Vault Server 2026.2 Update “Process is currently running”

    The Vault Server 2026.2 update produces several notifications that processes are running. These processes must be stopped before the update can proceed.

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  • Autodesk Vault Client 'System.TypeinitializationException' Error

    Autodesk Vault Client 'System.TypeinitializationException' Error

    A problem with the Autodesk Interoperability Engine produces a 'System.TypeinitializationException' when launching Vault Client.

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  • Vault Job Processor is unable to create a .dwf from a .pdf

    Vault Job Processor is unable to create a .dwf from a .pdf

    Explanation of a Pending job in the Job Processor for the job type DWF.Create.pdf.

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  • How to Remove Reservation in Autodesk Vault

    Use File Control>Remove Reservation to "undo" a file checked out by an unavailable Vault user.

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  • Edit a Vault Deployment to include Vault add-ion for Microsoft Office

    Edit a Vault Deployment to include Vault add-ion for Microsoft Office

    How to modify a Vault Pro Client deployment to include the Vault add-in for Microsoft Office and Outlook.

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  • How to find SQL version for Vault

    How to find SQL version for Vault

    It is necessary to know the type of SQL database used by Vault when troubleshooting errors or planning a Vault upgrade. Autodesk Vault does not display which SQL is being used.

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  • Vault Search: Content Indexing Service has been disabled

    Vault Search: Content Indexing Service has been disabled

    Autodesk Vault Client search produces a notification that "File Content cannot be searched because the Content Indexing Service has bee disabled."

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  • Vault check-in error “This file contains linked documents…”

    Vault check-in error “This file contains linked documents…”

    Checking a Microsoft Word document (.docx) into Autodesk Vault produces a notification stating “This file contains linked documents that will not be checked in.”

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  • Vault Client install error "Cannot Install"

    Vault Client install error "Cannot Install"

    How to resolve the Vault Client install error "Cannot Install".

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  • Invalid Path creating an Autodesk Custom Install

    Invalid Path creating an Autodesk Custom Install

    Unable to create a Custom Install because of an "Invalid path" error for the Content Location path.

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  • How to find Inventor Broken Projections

    How to find Inventor Broken Projections

    Are you experiencing a problem creating constraints due to bad projected geometry? Autodesk Inventor now has a tool to find broken projections in your sketches.

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  • Inventor Assembly name includes .ipt extension

    Inventor Assembly name includes .ipt extension

    When saving an Inventor 2024 assembly, the file name extension changes from the standard assembly extension (.iam) to .ipt.iam.

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  • Inventor Professional crashes when placing a constraint

    Inventor Professional crashes when placing a constraint

    Inventor crashes and completely exits the application when placing a constraint

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  • Inventor export BIM Content fails with “Input templateFileName doesn’t exist”

    Inventor export BIM Content fails with “Input templateFileName doesn’t exist”

    The cause of the problem is related to the Revit Interoperability component. There are many probable causes but the most common is a problem with the Revit.ini file

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  • Inventor 2025 export capability for Revit RFA’s

    Inventor 2025 export capability for Revit RFA’s

    Inventor 2025 now includes the option to save RFA's back to version 2023 and 2024.

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  • Revit error importing RFA from Inventor

    Revit error importing RFA from Inventor

    The error "The file <filename>.rfa was saved in a later version of Revit and cannot be retrieved in this version." appears in Revit after importing a RFA created with Autodesk Inventor.

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