Users Weren't Added Due to Network Problems when trying to add users to Autodesk Account

Issue:

When trying to invite users to an Autodesk Account, the following error message is displayed, "Users weren't added due to network problems. Users weren’t assigned."

This is followed by a list of the user(s) who weren’t added.

 
Causes:

The user has already been added to the account, but as a guest.
When users are added to an Autodesk Forma (Formerly ACC/BIM360) account hub, they are automatically added as guests to the Autodesk Account.


Solution:

To see the user(s) in your Autodesk Account, go to User Management>>By User, and toggle on "Show Guests".
To change their role, go to User Management>>By User, select the user, and then change their role to User.

Alternatively, remove the user(s) from the Autodesk Account, and re-add them to resolve the issue.

Please refer to this Autodesk article for additional troubleshooting - "Users weren't added due to network problems" when inviting users

  

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