ACC - Activating Multiple Hubs for Your Organization

Note:   The information in this article assumes that you already have an understanding of how to activate an Autodesk Construction Cloud (ACC) hub* for your organization.  The primary focus of the article is to help customers who need to activate additional ACC hubs for their company.

If you need detailed instructions on activating an ACC hub, please refer to the following resources:

• Free on-demand Autodesk Course:  Activation
• Article:  How to activate an ACC hub

*The terms "hub", "site", and "account" can be used interchangeably to refer to the unique website where customers create and host their own projects on the Autodesk Construction Cloud.

Issue:

An organization needs to activate and/or maintain more than one ACC hub.

Scenarios/Use Cases:

Some common reasons why customers need to have more than one ACC hub include, but are not limited to the following:

• They prefer to have a separate ACC hub for their respective different business units or teams that work on their own projects independently.
• International organizations may need to have projects in the United States hosted/stored in the US data center(s) and other projects hosted in the European Union (EU) data center(s). (See Regional Data Storage FAQ.)
• When acquiring another company with an active ACC site, the parent company wants to allow the acquired company to continue working on projects hosted on their existing hub, rather than migrating the data to the parent company's ACC hub

Requirements:

In general, 

To activate a second ACC hub (or multiple hubs), the organization would need:

1. A separate team in their Autodesk Account (manage.autodesk.com)
2. At least one (1) seat of the following cloud products on the team:
   • Autodesk Docs
   • BIM Collaborate 
   • BIM Collaborate Pro
   • Autodesk Build
   • Autodesk Takeoff

If the organization already has additional teams in their Autodesk Account containing one or more of the above cloud product subscription contracts, the Contract Manager will be presented with the option to activate a hub for the team as shown in the example below:

If this is not the case, there are a couple of options to create the additional team to activate another hub:

Option 1:

If the customer has multiple cloud product subscriptions under their existing team, they can submit a request to Autodesk (or through their reseller) to create a new team, and move one or more cloud products to the new team.  As shown in the example below, company ABC has a new "Team B" created, and the five (5) BIM Collaborate Pro licenses are moved by Autodesk from Team A to the new team.  Note:  If licenses are moved from one team to another, users will have to be added to the new team and reassigned the licenses of BIM Collaborate Pro.  Once the team and contracts are in place, the Contract Manager will see the option to activate a hub for Team B.

Option 2: 

If the organization does not have available licenses that can be moved from their existing team to a new team, they would need to purchase at least one (1) license of the cloud products listed above and request that they be placed on a separate team.   Then the same activation steps can be completed.

About the Author

Sr. Technical Support Specialist, AEC<br><br>Jeremy has been delivering service and technical support to customers in the AEC industry for over 25 years. He gained much of his AutoCAD/Revit experience serving as CAD Manager at multiple MEP/FP engineering firms in the Greater Boston Area. He then worked at Autodesk as a Technical Support Specialist, eventually becoming a manager overseeing the Revit and Vault support teams. Jeremy is excited to be in his current role as Sr. Technical Support Specialist at IMAGINiT, as it allows him the opportunity to work directly with customers every day and help them successfully leverage Autodesk’s solutions to achieve their business goals.

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