Jeff Arbogast

Manufacturing Solution Center Team Lead<br><br>Jeff is responsible for manufacturing Technical Support for both internal staff and customers. In addition to the daily activities of the support center, he helps write for the National Support Center blog, and has written online classes for the IMAGINiT training on demand site.

  • Vehicle Tracking: “Failed to retrieve a Vehicle tracking license [Error Code -3: User canceled authorization]”

    Vehicle Tracking: “Failed to retrieve a Vehicle tracking license [Error Code -3: User canceled authorization]”

    Issue: Vehicle Tracking: “Failed to retrieve a Vehicle tracking license [Error Code -3: User canceled authorization]”. Here's what you need to know and do.

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  • AutoCAD: “Unrecognized version cannot be read”

    AutoCAD: “Unrecognized version cannot be read”

    What happens when you get the "unrecognized version cannot be read" error in AutoCAD (and what to do next)

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  • AutoCAD: When Plotting a PDF “Error saving PDF file PDF File is open or uneditable”

    AutoCAD: When Plotting a PDF “Error saving PDF file PDF File is open or uneditable”

    Make sure to turn off Publish in background. Especially when using Vertical Programs (ie Civil 3D, Architecture, etc.).

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  • Electrical: After changing the wd.env file to a new custom wd.env location paths stay the same

    Electrical: After changing the wd.env file to a new custom wd.env location paths stay the same

    You have a custom wd.env file located on your network. You would like to use this wd.env file. When you select this file, it opens however the paths stay the same.

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  • Civil 3D: Pressure Pipes “Add Branch Fitting” and Connecting a new Run to an existing Pipe fail

    Civil 3D: Pressure Pipes “Add Branch Fitting” and Connecting a new Run to an existing Pipe fail

    When you start the 1st run using the Command under Home>Pipe Network from the Ribbon to produce the 1st run. This appears to work.

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  • Autodesk: During uninstall error “Could not open key”

    Autodesk: During uninstall error “Could not open key”

    This error indicates that you do not have permission to edit this key.

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  • Vault: Error when logging into Vault Server “Could not find data services on”

    Vault: Error when logging into Vault Server “Could not find data services on”

    You receive an error when logging in to Vault Server “Could not find data services on”. Here's what you need to know to address the issue.

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  • Electrical: When inserting Electrical Symbols scale is off

    Electrical: When inserting Electrical Symbols scale is off

    Issue with AutoCAD Electrical: When inserting Electrical Symbols scale is off. Here's what you need to know and do.

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  • AutoCAD: disabling layer information in PDFs

    AutoCAD: disabling layer information in PDFs

    The cause of this can be modified PDF Options. Here's what you need to know and do to address the issue.

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  • Upchain: During Sign in "We cannot find an account that matches those credentials"

    Upchain: During Sign in "We cannot find an account that matches those credentials"

    We're sorry...We cannot find an account that matches those credentials. Such a frustrating message. Here's what you need to know and do to fix it.

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  • Autodesk: During installation you receive the error “Could not access network location…”

    Autodesk: During installation you receive the error “Could not access network location…”

    Causes: Firewall blocking access Internet connection Speed Corrupted Windows profile

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  • Inventor: Offline 30-day License Counter appears in the upper right hand corner

    Inventor: Offline 30-day License Counter appears in the upper right hand corner

    Causes: Expired License No Internet Connection Security is Blocking the Autodesk Licensing Out of Date License Manager, SSO, Identity Manager Corrupted License Manager

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  • AutoCAD: PUBLISH command causes AutoCAD to Freeze

    AutoCAD: PUBLISH command causes AutoCAD to Freeze

    Causes: Unsupported Video Card or Driver. Slow Drawing Access (Network, VPN, WiFi). Plotting in Foreground or Background. AutoCAD Updates. Corrupted file.

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  • Civil 3D Storm and Sanitary Analysis: “Autodesk Storm and Sanitary Analysis has stopped working”

    Civil 3D Storm and Sanitary Analysis: “Autodesk Storm and Sanitary Analysis has stopped working”

    There are several issues that can be related to this problem. OneDrive Bad install Wrong Version

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  • Civil 3D: Unable to find Pressure Pipes Catalog

    Civil 3D: Unable to find Pressure Pipes Catalog

    This can occur when trying to edit or create a parts list. Here's what you need to know and try to resolve the issue in Civil 3D.

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  • AutoCAD 2023, 2024, 2025: Fatal Error during DGN Import

    AutoCAD 2023, 2024, 2025: Fatal Error during DGN Import

    Known issue with Development. Defect Number ticket ACD -44115

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  • AutoCAD: Windows 11 AutoCAD locks up when inserting and opening files

    AutoCAD: Windows 11 AutoCAD locks up when inserting and opening files

    Causes: AutoCAD is running in efficiency mode in Windows 11.

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  • Autodesk: Possible vulnerability revenera “CVE-2024-2658: FlexNet Publisher potential local privilege escalation issue”

    Autodesk: Possible vulnerability revenera “CVE-2024-2658: FlexNet Publisher potential local privilege escalation issue”

    This vulnerability could affect producers who are using a secured communication protocol. However, it does not impact the Autodesk vendor daemon (adskflex.exe)

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  • Civil3D 2025: How to get my C3D as AutoCAD and Map 3D icons back

    Civil3D 2025: How to get my C3D as AutoCAD and Map 3D icons back

    There are documents on this however I have noticed in Civil 3D 2025 making changes to the /Product in the icon target field causes fatal errors.

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  • AutoCAD: When Plotting Message is displayed “Update PC3 File with New Printer”

    AutoCAD: When Plotting Message is displayed “Update PC3 File with New Printer”

    There are several reasons this message can appear. However the main reason is that a PC3 file is tied to a specific Printer/Plotter.

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