Jeff Arbogast

Manufacturing Solution Center Team Lead<br><br>Jeff is responsible for manufacturing Technical Support for both internal staff and customers. In addition to the daily activities of the support center, he helps write for the National Support Center blog, and has written online classes for the IMAGINiT training on demand site.

  • AutoCAD: When saving DWG File(s) exponentially grow

    AutoCAD: When saving DWG File(s) exponentially grow

    Here's what you need to know to address the issue in AutoCAD: When saving DWG File(s) exponentially grow.

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  • Civil 3D Crashes when opening a large image or using External Reference image

    Civil 3D Crashes when opening a large image or using External Reference image

    Civil 3D Crashes or freezes when opening a file with a large image attached or using External Reference to attach an image

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  • AutoCAD:  Heidi Module Load Error: “Error Loading Heidi Module – C:\Programs Files\Autodesk\AutoCAD 2022\DRV\\acaddm16.hdi”

    AutoCAD: Heidi Module Load Error: “Error Loading Heidi Module – C:\Programs Files\Autodesk\AutoCAD 2022\DRV\\acaddm16.hdi”

    This error indicates that either your Video Card and/or Video Card driver does not support DirectX 12. This can cause graphics issues. This will disable your AutoCAD hardware Acceleration.

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  • AutoCAD:  Mouse Wheel Issue Zooming, Panning

    AutoCAD: Mouse Wheel Issue Zooming, Panning

    There are several issues that can be related to the Mouse Wheel in AutoCAD

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  • Autodesk:  Have Users assigned to a Team in the Autodesk Account. However, the Users do not see the Software in their Account and cannot use

    Autodesk: Have Users assigned to a Team in the Autodesk Account. However, the Users do not see the Software in their Account and cannot use

    If you have Users assigned to a Team in the Autodesk Account but Users do not see the Software in their Account and cannot use Software even though assigned it means your Team is corrupted.

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  • AutoCAD Electrical:  Microsoft Database Errors during Launch, Install , of Deployment

    AutoCAD Electrical: Microsoft Database Errors during Launch, Install , of Deployment

    Traditionally this is a result of compatibility issue with the Microsoft Access Database.

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  • AutoCAD:  Message “Cannot save back changes because objects in the working set reference objects outside of the working set. The Refedit ses

    AutoCAD: Message “Cannot save back changes because objects in the working set reference objects outside of the working set. The Refedit ses

    This can happen with any Cloud based storage. Example Microsoft One Drive.

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  • AutoCAD: “External Reference is missing” when using Cloud based storage

    AutoCAD: “External Reference is missing” when using Cloud based storage

    In a situation like this you need to use the “Relative Path” method. Here's what you need to know...

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  • Vehicle Tracking: “The drawing file contains data produced in a newer version of Vehicle Tracking”

    Vehicle Tracking: “The drawing file contains data produced in a newer version of Vehicle Tracking”

    This happens traditionally when opening a file.

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  • AutoCAD 2023: When using “Export To AutoCAD” only the command line version is available

    AutoCAD 2023: When using “Export To AutoCAD” only the command line version is available

    Causes: AutoCAD 2023, no dialog using: Export To AutoCAD”.

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  • AutoCAD Civil 3D 2023: Does the Civil 3D Object Enabler work in AutoCAD LT 2023

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  • AutoCAD Electrical: When launching you receive the error "Microsoft Access Database Engine”

    AutoCAD Electrical: When launching you receive the error "Microsoft Access Database Engine”

    The Microsoft Access Database Engine was either missing, was corrupted, or has conflict with other install drivers. Here's what you need to know and do to fix your AutoCAD Electrical.

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  • Autodesk: When launching you receive the error “A software problem has caused <Name of Software, AutoCAD, Inventor, Revit, etc> to close

    Autodesk: When launching you receive the error “A software problem has caused <Name of Software, AutoCAD, Inventor, Revit, etc> to close

    There are multiple potential causes to this issue. Here's what you need to know to fix it.

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  • AutoCAD: When Plotting a PDF, Characters are Plotted as Dots

    AutoCAD: When Plotting a PDF, Characters are Plotted as Dots

    AutoCAD, When Plotting a PDF, Characters are Plotted as Dots, here's what to do next.

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  • Inventor: When launching Nastran In-CAD crashes

    Inventor: When launching Nastran In-CAD crashes

    You may need to re-register Windows Presentation Foundation (WPF) for Nastran or it could be a corrupted install.

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  • Civil 3D: When launching you receive error “Unhandled exception in AeccUiMgd.dll”

    Civil 3D: When launching you receive error “Unhandled exception in AeccUiMgd.dll”

    Unhandled exception has occurred in a component in your application. If you click Continue, the application will ignore this error and attempt to continue.

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  • AutoCAD: When publishing you sometimes get errors, and no Plot comes out while others work fine

    AutoCAD: When publishing you sometimes get errors, and no Plot comes out while others work fine

    You have Plot/Publish in background enabled and you are receiving Dialog Box Warnings that cannot be seen. Here's what you need to do.

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  • Civil 3D: When Opening a Drawing from Desktop Connector you receive a message saying “Reference file not found”

    Civil 3D: When Opening a Drawing from Desktop Connector you receive a message saying “Reference file not found”

    Warning: Failure gathering references. The referenced file(s) may have been deleted or you may not have read permissions. Here's what you need to know.

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  • Revit: When launching you receive the message “Licensing System Error 2”

    Revit: When launching you receive the message “Licensing System Error 2”

    Issue: Revit: When launching you receive the message “Licensing System Error 2”. Here's what the causes may be and what to do next.

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  • Civil 3D: When Storm and Sanitary Analysis opens from within Civil 3D the file is blank

    Civil 3D: When Storm and Sanitary Analysis opens from within Civil 3D the file is blank

    Civil 3D: When Storm and Sanitary Analysis opens from within Civil 3D the file is blank. Possible for SSA to also freeze. Here's what to do next and possible causes.

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