Jeff Arbogast

Manufacturing Solution Center Team Lead<br><br>Jeff is responsible for manufacturing Technical Support for both internal staff and customers. In addition to the daily activities of the support center, he helps write for the National Support Center blog, and has written online classes for the IMAGINiT training on demand site.

  • IMAGINiT Utilities Network License: How to extend the timeout variable for license requests

    IMAGINiT Utilities Network License: How to extend the timeout variable for license requests

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  • IMAGINiT Utilities: How to Authorize your IMAGINiT utilities (Client side)

    IMAGINiT Utilities: How to Authorize your IMAGINiT utilities (Client side)

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  • IMAGINiT Utilities Reprise License Manager: How to Change default Port 27051

    IMAGINiT Utilities Reprise License Manager: How to Change default Port 27051

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  • IMAGINiT Utilities Reprise License Manager: How to hardcode the dynamic Port

    IMAGINiT Utilities Reprise License Manager: How to hardcode the dynamic Port

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  • AutoCAD: When Inside of a Viewport Running OSNAPS do not work When using ZOOM commands

    AutoCAD: When Inside of a Viewport Running OSNAPS do not work When using ZOOM commands

    Help for AutoCAD: When Inside of a Viewport Running OSNAPS do not work When using ZOOM commands.

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  • AutoCAD for mac: How to import Settings

    AutoCAD for mac: How to import Settings

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  • AutoCAD for mac: How to export settings

    AutoCAD for mac: How to export settings

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  • AutoCAD for mac: How to reset AutoCAD for mac to defaults

    AutoCAD for mac: How to reset AutoCAD for mac to defaults

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  • AutoCAD: Sheet Set Manager displays a lock by the DST name

    AutoCAD: Sheet Set Manager displays a lock by the DST name

    This can happen even after deleting the .DBL lock file. This has to do with Latency (VPN, Cloud Servers, Syncing Software).

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  • AutoCAD: Image Rotations Misaligned in 2026 when in 2025 they are aligned

    AutoCAD: Image Rotations Misaligned in 2026 when in 2025 they are aligned

    AutoCAD 2026: Image rotations in 2025 are correctly aligned, whereas in 2026, they exhibit misalignment.

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  • Vehicle Tracking: “Failed to retrieve a Vehicle tracking license [Error Code -3]

    Vehicle Tracking: “Failed to retrieve a Vehicle tracking license [Error Code -3]

    Issue: Vehicle Tracking: “Failed to retrieve a Vehicle tracking license [Error Code -3: User canceled authorization]”. Here's what you need to know and do.

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  • AutoCAD: “Unrecognized version cannot be read”

    AutoCAD: “Unrecognized version cannot be read”

    What happens when you get the "unrecognized version cannot be read" error in AutoCAD (and what to do next)

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  • AutoCAD: When Plotting a PDF “Error saving PDF file PDF File is open or uneditable”

    AutoCAD: When Plotting a PDF “Error saving PDF file PDF File is open or uneditable”

    Make sure to turn off Publish in background. Especially when using Vertical Programs (ie Civil 3D, Architecture, etc.).

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  • Electrical: After changing the wd.env file to a new custom wd.env location paths stay the same

    Electrical: After changing the wd.env file to a new custom wd.env location paths stay the same

    You have a custom wd.env file located on your network. You would like to use this wd.env file. When you select this file, it opens however the paths stay the same.

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  • Civil 3D: Pressure Pipes “Add Branch Fitting” and Connecting a new Run to an existing Pipe fail

    Civil 3D: Pressure Pipes “Add Branch Fitting” and Connecting a new Run to an existing Pipe fail

    When you start the 1st run using the Command under Home>Pipe Network from the Ribbon to produce the 1st run. This appears to work.

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  • Autodesk: During uninstall error “Could not open key”

    Autodesk: During uninstall error “Could not open key”

    This error indicates that you do not have permission to edit this key.

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  • Vault: Error when logging into Vault Server “Could not find data services on”

    Vault: Error when logging into Vault Server “Could not find data services on”

    You receive an error when logging in to Vault Server “Could not find data services on”. Here's what you need to know to address the issue.

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  • Electrical: When inserting Electrical Symbols scale is off

    Electrical: When inserting Electrical Symbols scale is off

    Issue with AutoCAD Electrical: When inserting Electrical Symbols scale is off. Here's what you need to know and do.

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  • AutoCAD: disabling layer information in PDFs

    AutoCAD: disabling layer information in PDFs

    The cause of this can be modified PDF Options. Here's what you need to know and do to address the issue.

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  • Upchain: During Sign in "We cannot find an account that matches those credentials"

    Upchain: During Sign in "We cannot find an account that matches those credentials"

    We're sorry...We cannot find an account that matches those credentials. Such a frustrating message. Here's what you need to know and do to fix it.

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