Jeff Arbogast

Manufacturing Solution Center Team Lead<br><br>Jeff is responsible for manufacturing Technical Support for both internal staff and customers. In addition to the daily activities of the support center, he helps write for the National Support Center blog, and has written online classes for the IMAGINiT training on demand site.

  • CFD Ultimate: When Generating a Report “'str' object is not callable”

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  • Civil 3D 2023: When Panning and Zooming in a Viewport My Text disappears

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  • 3ds Max: How to reset 3ds Max to defaults settings

    3ds Max: How to reset 3ds Max to defaults settings

    There are several reasons to reset 3ds Max back to defaults settings, User file Corruption, Crashing, Freezing, any sort of odd behavior can be a result of corrupted 3ds Max files.

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  • Civil 3D: Survey database cannot be edited

    When trying to edit a Survey Database in Civil 3D. You find it cannot be edited and has a odd symbol to the left of the Survey Database Name.

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  • ShotGrid: I no longer get a QR code to login

    ShotGrid: I no longer get a QR code to login

    Issue: ShotGrid: I no longer get a QR code to login. When logging into ShotGrid you no longer receive a QR code to login.

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  • Navisworks: Objects do not appear in Navisworks from a iDGN

    Navisworks: Objects do not appear in Navisworks from a iDGN

    Certain Objects in Navisworks that come from Bentley iDGN. Do not show in Navisworks.

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  • IMAGINiT Utilties: “A Licensing issue was detected”

    IMAGINiT Utilties: “A Licensing issue was detected”

    'WRONG HOSTID' error: This means that your license for IMAGINiTC3DUtilities does not match the information for the current machine

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  • Infraworks: “Unable to create a Cloud Model”

    Infraworks: “Unable to create a Cloud Model”

    If you get this error it is because you have no BIM Docs Account installed and setup.

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  • InfoWater 2024: When trying to run a command you receive Error “Infowater pro license has been lost”

    InfoWater 2024: When trying to run a command you receive Error “Infowater pro license has been lost”

    InfoWater 2024: When trying to run a command you receive Error “Infowater pro license has been lost please reconnect to the license or close the application.

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  • InfoWater 2024.0: Install required product not found

    InfoWater 2024.0: Install required product not found

    When installing ArcGIS Pro you must select the option to install for all users on this computer rather than One User

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  • Civil 3D: Cannot use Feature Line Created from Corridor for Transition

    Civil 3D: Cannot use Feature Line Created from Corridor for Transition

    When creating a Feature Line from a Corridor. You cannot use the Feature line for a Transition.

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  • Fusion 360: How to create an Icon for you Desktop

    Fusion 360: How to create an Icon for you Desktop

    In may cases you may need to create a Desktop Icon for Fusion 360. This can be a result of several possible issues, such as Install Issue, Rights Issue, Delete by mistake.

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  • Mechanical: When exporting to a STEP file the Dialog does not open

    Mechanical: When exporting to a STEP file the Dialog does not open

    Mechanical: When exporting to a STEP file the Dialog does not open. I have FILEDIA set to 1.

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  • AutoCAD: File(s) show Text that is too Bold or Blurry

    AutoCAD: File(s) show Text that is too Bold or Blurry

    There are a few issues that cause the files to show text bold or blurry. Here's what you need to know and do.

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  • Mechanical: I want to Manage the Layers of my Mechanical Content

    Mechanical: I want to Manage the Layers of my Mechanical Content

    When you insert Content such as Beams, Bolts, etc. Mechanical automatically places these on its own Layers. However you would like to be able to control the Layer Properties on your own

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  • Mechanical 2022: When using “Reference from” Osnap AutoCAD seems frozen

    Mechanical 2022: When using “Reference from” Osnap AutoCAD seems frozen

    Mechanical 2022: When using Reference from Osnap Crosshairs never appear and seems frozen until Escape is selected.

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  • Civil 3D: When using the Command Line in one file, types in another files Command Line

    Civil 3D: When using the Command Line in one file, types in another files Command Line

    You have more than one file open in the same instance of Civil 3D. When you start Typing on the Command Line. The typing takes place in another open DWS’s Command Line.

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  • AutoCAD: Measure, Quick Measure (MEASUREGEOM) Does not display Dimensions

    AutoCAD: Measure, Quick Measure (MEASUREGEOM) Does not display Dimensions

    Causes: Local User Support Files corrupted. Drawing is not set to World coordinate System (WCS).

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  • AutoCAD: Text Style missing Dialog does not display

    AutoCAD: Text Style missing Dialog does not display

    When you open an AutoCAD File that is missing a Font. You do not receive the Message “One or more SHX files are missing. What do you want to do?”

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  • Civil 3D: Surface Analysis Elevation Table does not show Color Ranges

    Civil 3D: Surface Analysis Elevation Table does not show Color Ranges

    Civil 3D, Surface Analysis Elevation Table does not show Color Ranges. Here's what you need to know and do to fix it.

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