Jeff Arbogast

Manufacturing Solution Center Team Lead<br><br>Jeff is responsible for manufacturing Technical Support for both internal staff and customers. In addition to the daily activities of the support center, he helps write for the National Support Center blog, and has written online classes for the IMAGINiT training on demand site.

  • AutoCAD: UCS Icon is odd and appears to overlap

    AutoCAD: UCS Icon is odd and appears to overlap

    You may also experience the View Cube does not match the USC icon and when one is in World Coordinate the other is not.

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  • Civil 3D: Dynamic North Arrow does not follow True North

    Civil 3D: Dynamic North Arrow does not follow True North

    The Dynamic North Arrow should follow true North however it does not. This can be a common occurrence in certain situations.

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  • Autodesk: When Launch Software “pause the session on the other device or sign in as a different user”

    Autodesk: When Launch Software “pause the session on the other device or sign in as a different user”

    Cause: You are attempting to Use a single subscription product on more than one device at the same time.

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  • Autodesk: Product(s) crash “Unhandled Exception has occurred in a component in your application”

    Autodesk: Product(s) crash “Unhandled Exception has occurred in a component in your application”

    You may notice in the error log or details the errors refers to module PbPDF for AutoCAD Addin.dll.

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  • Autodesk: After a licensing error, and Updates applied. Desktop App Cannot be installed from

    Autodesk: After a licensing error, and Updates applied. Desktop App Cannot be installed from

    However, when you go to your Autodesk Desktop App you cannot select any Products updates or Product installs in the Body of the Desktop App Dialog. Here's what you need to know and do to address issue

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  • Autodesk: Cloud Credits are being replaced with Flex Tokens

    Autodesk: Cloud Credits are being replaced with Flex Tokens

    March 29, 2023, all Existing Cloud Credits will expire (including free, trial, and starter credits). These Credits will not transfer to Flex Tokens.

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  • Autodesk: When installing you receive an error “7-Zip Error”

    Autodesk: When installing you receive an error “7-Zip Error”

    The underlying issue has to do with user rights. Here's what you need to know to fix it.

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  • Navisworks: When Opening Files produced in older versions

    Navisworks: When Opening Files produced in older versions

    Plant 3D some silhouettes (Elbows, Curved Edges, etc.) do not show edges.

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  • Autodesk: Eagle PCB Premium Assigned, however the features are Eagle PCB Standard

    Autodesk: Eagle PCB Premium Assigned, however the features are Eagle PCB Standard

    Eagle PCB Premium Assigned, however the features are Eagle PCB Standard.

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  • AutoCAD: When saving DWG File(s) exponentially grow

    AutoCAD: When saving DWG File(s) exponentially grow

    Here's what you need to know to address the issue in AutoCAD: When saving DWG File(s) exponentially grow.

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  • Civil 3D Crashes when opening a large image or using External Reference image

    Civil 3D Crashes when opening a large image or using External Reference image

    Civil 3D Crashes or freezes when opening a file with a large image attached or using External Reference to attach an image

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  • AutoCAD:  Heidi Module Load Error: “Error Loading Heidi Module – C:\Programs Files\Autodesk\AutoCAD 2022\DRV\\acaddm16.hdi”

    AutoCAD: Heidi Module Load Error: “Error Loading Heidi Module – C:\Programs Files\Autodesk\AutoCAD 2022\DRV\\acaddm16.hdi”

    This error indicates that either your Video Card and/or Video Card driver does not support DirectX 12. This can cause graphics issues. This will disable your AutoCAD hardware Acceleration.

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  • AutoCAD:  Mouse Wheel Issue Zooming, Panning

    AutoCAD: Mouse Wheel Issue Zooming, Panning

    There are several issues that can be related to the Mouse Wheel in AutoCAD

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  • Autodesk:  Have Users assigned to a Team in the Autodesk Account. However, the Users do not see the Software in their Account and cannot use

    Autodesk: Have Users assigned to a Team in the Autodesk Account. However, the Users do not see the Software in their Account and cannot use

    If you have Users assigned to a Team in the Autodesk Account but Users do not see the Software in their Account and cannot use Software even though assigned it means your Team is corrupted.

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  • AutoCAD Electrical:  Microsoft Database Errors during Launch, Install , of Deployment

    AutoCAD Electrical: Microsoft Database Errors during Launch, Install , of Deployment

    Traditionally this is a result of compatibility issue with the Microsoft Access Database.

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  • AutoCAD:  Message “Cannot save back changes because objects in the working set reference objects outside of the working set. The Refedit ses

    AutoCAD: Message “Cannot save back changes because objects in the working set reference objects outside of the working set. The Refedit ses

    This can happen with any Cloud based storage. Example Microsoft One Drive.

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  • AutoCAD: “External Reference is missing” when using Cloud based storage

    AutoCAD: “External Reference is missing” when using Cloud based storage

    In a situation like this you need to use the “Relative Path” method. Here's what you need to know...

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  • Vehicle Tracking: “The drawing file contains data produced in a newer version of Vehicle Tracking”

    Vehicle Tracking: “The drawing file contains data produced in a newer version of Vehicle Tracking”

    This happens traditionally when opening a file.

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  • AutoCAD 2023: When using “Export To AutoCAD” only the command line version is available

    AutoCAD 2023: When using “Export To AutoCAD” only the command line version is available

    Causes: AutoCAD 2023, no dialog using: Export To AutoCAD”.

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  • AutoCAD Civil 3D 2023: Does the Civil 3D Object Enabler work in AutoCAD LT 2023

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