Jeff Arbogast

Manufacturing Solution Center Team Lead<br><br>Jeff is responsible for manufacturing Technical Support for both internal staff and customers. In addition to the daily activities of the support center, he helps write for the National Support Center blog, and has written online classes for the IMAGINiT training on demand site.

  • AutoCAD/AutoCAD LT 2021 or Newer for Mac: "Install failed. Please exit and restart the install"

    AutoCAD/AutoCAD LT 2021 or Newer for Mac: "Install failed. Please exit and restart the install"

    AutoCAD/AutoCAD LT or AutoCAD for Mac: "Install failed. Please exit and restart the install" is a licensing service issue. Here's what to do.

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  • Revit 2021: When installing via Deployment "Install Failed. Unable to install Autodesk Revit 2021. Please contact your system administrator"

    Revit 2021: When installing via Deployment "Install Failed. Unable to install Autodesk Revit 2021. Please contact your system administrator"

    There are a few causes of this issue. Here's how our tech team suggests addressing it.

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  • Civil 3D: Storm and Sanitary, When Analyzing a Network crashes without Error

    Civil 3D: Storm and Sanitary, When Analyzing a Network crashes without Error

    When Civil 3D Storm and Sanitary crashes when you're analyzing a network and you don't get an error, what next? Try these tips from our tech support team.

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  • Autodesk: Products stop working after installing .NET framework 4.7

    Autodesk: Products stop working after installing .NET framework 4.7

    When you install .net 4.7 Autodesk software stops working.

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  • Civil 3D: When launching Civil 3D you receive a message “Error 1309”

    Civil 3D: When launching Civil 3D you receive a message “Error 1309”

    When launching Civil 3D you receive the message “Error 1309”. Here's what you need to know to resolve the issue.

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  • Error “The drawing cannot be migrated” when opening or working in AutoCAD Mechanical

    Error “The drawing cannot be migrated” when opening or working in AutoCAD Mechanical

    The standards in this drawing are corrupted. When you go to the AM:Standards Tab in Options The standard tree is empty.

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  • Autodesk: Error “Install Failed” When you try to install Autodesk 2022 Products

    Autodesk: Error “Install Failed” When you try to install Autodesk 2022 Products

    When you look through the log file you notice %localappdata%/Autodesk/ODIS. You may notice an issue with The directX installation.

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  • Revit/Revit LT: When installing 2021 or Later  Error "Install Failed"

    Revit/Revit LT: When installing 2021 or Later Error "Install Failed"

    During the installation of Revit or Revit LT 2021 or later. You receive a message that states “Install Failed”.

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  • Autodesk: ".NET Framework Runtime 4.x did not install (Error Code: 5100)"

    Autodesk: ".NET Framework Runtime 4.x did not install (Error Code: 5100)"

    Setup has detected that this computer does not meet the requirements to complete this operation. The following blocking issues must be resolved before you can proceed.

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  • Autodesk: “An error occurred while preparing the installation”

    Autodesk: “An error occurred while preparing the installation”

    When you are trying to install Autodesk Products. You receive a message saying “An error occurred while preparing installation”.

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  • Autodesk: Error “Install Failed” When you try to install Autodesk 2022 Products

    Autodesk: Error “Install Failed” When you try to install Autodesk 2022 Products

    When you look through the log file you located at %localappdata%/Autodesk/ODIS. You may notice an issue with The directX installation.

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  • AutoCAD: How to keep a file in your “Recent File List”

    AutoCAD: How to keep a file in your “Recent File List”

    These “Recent File List’s” are maintained until you reach a maximum number and then start dropping off the list.

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  • AutoCAD: Certain Hatches do not Plot, Preview, Display properly

    AutoCAD: Certain Hatches do not Plot, Preview, Display properly

    When Plotting files in AutoCAD. Some Hatches do not Plot and/or Preview, Display. This can happen for a number of reasons, here's a few things to try.

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  • AutoCAD: VISRETAINMODE System Variable

    AutoCAD: VISRETAINMODE System Variable

    VISRETAINMODE is a Systems Variable that works with VISRETAIN. This helps control what is Synced upon opening.

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  • Autodesk: When I Invite Users to my “Named User Account” They never receive the email

    Autodesk: When I Invite Users to my “Named User Account” They never receive the email

    These Invites can be “blocked” and an exception should be added to Firewalls.

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  • Pinnacle (ProductivityNOW): Where can you download the Pinnacle, User Tools

    Pinnacle (ProductivityNOW): Where can you download the Pinnacle, User Tools

    This tool can be found under download Add-ons in the lower right corner of ProductivityNOW Professionals screen.

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  • Pinnacle (ProductivityNOW): How can you download the Pinnacle Content for Offline Viewing

    Pinnacle (ProductivityNOW): How can you download the Pinnacle Content for Offline Viewing

    How to download IMAGINiT Pinnacle (ProductivityNOW) Content for offline Viewing.

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  • Pinnacle (ProductivityNOW): Where can you download the Pinnacle Management Tool

    Pinnacle (ProductivityNOW): Where can you download the Pinnacle Management Tool

    Where to find the IMAGINiT Pinnacle (Productivity Now) Management tool for download.

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  • Civil 3D 2021/2022: No Longer have the option to lock a viewport with a right click Menu

    Civil 3D 2021/2022: No Longer have the option to lock a viewport with a right click Menu

    When you select a Viewport and right click in Civil 3D 2021 and 2022 you no longer have the option to lock or unlock the Viewport.

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  • Installing from Autodesk Desktop App: The Digital Signature needed for this install cannot be verified

    Installing from Autodesk Desktop App: The Digital Signature needed for this install cannot be verified

    When installing from the Autodesk Desktop App you receive an error. “The Digital Signature needed for this install cannot be verified”.

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