Jeff Arbogast

Manufacturing Solution Center Team Lead<br><br>Jeff is responsible for manufacturing Technical Support for both internal staff and customers. In addition to the daily activities of the support center, he helps write for the National Support Center blog, and has written online classes for the IMAGINiT training on demand site.

  • AutoCAD 2023, 2024, 2025: Fatal Error during DGN Import

    AutoCAD 2023, 2024, 2025: Fatal Error during DGN Import

    Known issue with Development. Defect Number ticket ACD -44115

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  • AutoCAD: Windows 11 AutoCAD locks up when inserting and opening files

    AutoCAD: Windows 11 AutoCAD locks up when inserting and opening files

    Causes: AutoCAD is running in efficiency mode in Windows 11.

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  • Autodesk: Possible vulnerability revenera “CVE-2024-2658: FlexNet Publisher potential local privilege escalation issue”

    Autodesk: Possible vulnerability revenera “CVE-2024-2658: FlexNet Publisher potential local privilege escalation issue”

    This vulnerability could affect producers who are using a secured communication protocol. However, it does not impact the Autodesk vendor daemon (adskflex.exe)

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  • Civil3D 2025: How to get my C3D as AutoCAD and Map 3D icons back

    Civil3D 2025: How to get my C3D as AutoCAD and Map 3D icons back

    There are documents on this however I have noticed in Civil 3D 2025 making changes to the /Product in the icon target field causes fatal errors.

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  • AutoCAD: When Plotting Message is displayed “Update PC3 File with New Printer”

    AutoCAD: When Plotting Message is displayed “Update PC3 File with New Printer”

    There are several reasons this message can appear. However the main reason is that a PC3 file is tied to a specific Printer/Plotter.

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  • Electrical 2022: When launching you receive “Unhandled Exception” acepublish.arx

    Electrical 2022: When launching you receive “Unhandled Exception” acepublish.arx

    Exception in c:\program fi les\autodesk\autocad 2022\acade\acepublish.arx Unhandled Exception (Followed by Various Memory addresses).

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  • Inventor: “Autodesk Analytics has Stopped Working”

    Inventor: “Autodesk Analytics has Stopped Working”

    You may notice this when you open a file. This is a Service which send Analytics back to Autodesk.

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  • AutoCAD: Sheet Set Manager Blocks with Fields become “#” when etransmitted

    AutoCAD: Sheet Set Manager Blocks with Fields become “#” when etransmitted

    Cause: Wrong active Sheet Set.

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  • Autodesk: “The exception breakpoint. A breakpoint has been reached”

    Autodesk: “The exception breakpoint. A breakpoint has been reached”

    Autodesk: “The exception breakpoint. A breakpoint has been reached. (0x80000003) occurred in the application at location 0x00006FFDE22E95C4.” “Click on OK to terminate the program.”

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  • CFD Ultimate: When Generating a Report “'str' object is not callable”

    CFD Ultimate: When Generating a Report “'str' object is not callable”

    This has been fixed in CFD Autodesk® CFD - Ultimate 2024.0.1 Hotfix 64-Bit

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  • Civil 3D 2023: When Panning and Zooming in a Viewport My Text disappears

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  • 3ds Max: How to reset 3ds Max to defaults settings

    3ds Max: How to reset 3ds Max to defaults settings

    There are several reasons to reset 3ds Max back to defaults settings, User file Corruption, Crashing, Freezing, any sort of odd behavior can be a result of corrupted 3ds Max files.

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  • Civil 3D: Survey database cannot be edited

    When trying to edit a Survey Database in Civil 3D. You find it cannot be edited and has a odd symbol to the left of the Survey Database Name.

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  • ShotGrid: I no longer get a QR code to login

    ShotGrid: I no longer get a QR code to login

    Issue: ShotGrid: I no longer get a QR code to login. When logging into ShotGrid you no longer receive a QR code to login.

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  • Navisworks: Objects do not appear in Navisworks from a iDGN

    Navisworks: Objects do not appear in Navisworks from a iDGN

    Certain Objects in Navisworks that come from Bentley iDGN. Do not show in Navisworks.

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  • IMAGINiT Utilties: “A Licensing issue was detected”

    IMAGINiT Utilties: “A Licensing issue was detected”

    'WRONG HOSTID' error: This means that your license for IMAGINiTC3DUtilities does not match the information for the current machine

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  • Infraworks: “Unable to create a Cloud Model”

    Infraworks: “Unable to create a Cloud Model”

    If you get this error it is because you have no BIM Docs Account installed and setup.

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  • InfoWater 2024: When trying to run a command you receive Error “Infowater pro license has been lost”

    InfoWater 2024: When trying to run a command you receive Error “Infowater pro license has been lost”

    InfoWater 2024: When trying to run a command you receive Error “Infowater pro license has been lost please reconnect to the license or close the application.

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  • InfoWater 2024.0: Install required product not found

    InfoWater 2024.0: Install required product not found

    When installing ArcGIS Pro you must select the option to install for all users on this computer rather than One User

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  • Civil 3D: Cannot use Feature Line Created from Corridor for Transition

    Civil 3D: Cannot use Feature Line Created from Corridor for Transition

    When creating a Feature Line from a Corridor. You cannot use the Feature line for a Transition.

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