Issue:
Autodesk: During uninstall error “Could not open key”
Causes:
Permissions
Solution:
This error indicates that you do not have permission to edit this key.
• Login to Windows using an administrator Account and try to uninstall.
• Possible that rights could have been set on this registry Key. You can try to reset rights to this Key.
1. Right click on the Windows Start Button and select “Run”.
2. In the system run dialog type “Regedit”.
3. Then select “OK”.
4. Go to the location of the Registry Key in the error.
5. Right click the Key and select “Permissions”.
6. Select each user (or the user you need to change such as your login and the admin login) Tab.
7. Set each to “Full Control” and select “OK”
Now try to uninstall again.
• You may also try using the “Microsoft Windows Trouble Shooter Tool” (Replaced the Fix-it app) in Windows to perform the uninstall.
Fix problems that block programs from being installed or removed - Microsoft Support
• Reach out to your IT for permission. There is also a possibility this could be a result of a corrupted Windows Profile.
Warning!
Problems caused by improperly editing the Windows Registry could render your computer operating system unusable. Microsoft provides a wealth of critical information that you need to know about the Registry in the Microsoft Knowledge Base . Use the Microsoft Registry Editor only at your own risk and only after backing up the Registry as outlined for your operating system in the Microsoft article How to back up and restore the Registry in Windows and in the related solution How to backup the system Registry . Additional information about the Registry is also contained in the Help topics in the Microsoft Registry Editor.
About the Author
Follow on Linkedin More Content by Jeff Arbogast
