Licensing Issues with Autodesk Access

December 5, 2023 Heather Volk

Issue:
Licensing issues with Autodesk product and/ or Access issues. 

Or

Causes:
Corruption is the main cause. 


Solution:
The main solution is to delete the “Loginstate.xml” but I have had to do other steps as well due to more extensive corruption than originally anticipated. The location of the loginstate.xml depends on the OS (Operating System) that is being used. 

Windows
Solution A: Is using the Licensing Support Tool (For versions up to 2023)

Licensing Support Tool

Solution B: manually removing the file
1.    Open Task Manager 
(Right click on the Windows Task Bar and select “Task Manager”)

2.    Select the Details Tab and stop the following processes (Right click then select end task)
AdSSO.exe
AdAppMgrSvc.exe
AdskLicensingAgent.exe
AutodeskDesktopApp.exe
AdskIdentityManager.exe
**Note:  In some circumstances Autodesk Access and Identity Manager needed to be completely uninstalled. **

3.    Open File Explorer (the folder icon) and Copy/ paste this path into the address bar, then select enter. 
%localappdata%\Autodesk\Web Services

4.    Scroll down the loginstate file and delete it.

5.    Next copy/ paste this path into the address bar of the file explorer and hit enter.
%localappdata%\Autodesk\Identity Services
Delete the “idservices.db”

6.    Launch the Autodesk product and sign in again. 
**Note: If you had to uninstall Access and the Identity Manager, reinstall Access and the Identity manager before launching. Sign into Access with Autodesk credentials. Then launch product. **
 

About the Author

Heather Volk

Sr. Technical Support Specialist, Building Solutions<br><br>Heather is responsible for responding to customer requests and helping them address technical challenges in a timely manner. She is an experienced Computer Aided Design Manager with a demonstrated history of working in the construction industry. She has strong arts and design professional skills in AutoCAD, plumbing, computer aided design (CAD), project estimation, and facility management, and a history of providing training and technical support.

More Content by Heather Volk
Previous Article
Unable to create a .dwf with DWG TrueView 2024
Unable to create a .dwf with DWG TrueView 2024

Unable to create a .dwf file with DWG TrueView 2024 through either the Job Processor or my manually launchi...

Next Article
How to PURGE a Drawing and its XREFs using ETransmit
How to PURGE a Drawing and its XREFs using ETransmit

Sometimes when you PURGE your drawing it bloats right back up or gives errors again after you re-open it.  ...

×

Get Tips Delivered.

Subscribe to Email Updates.

First Name
Last Name
Country
Thank you!
Error - something went wrong!