Licensing Issues with Autodesk Access

December 5, 2023 Heather Volk

Licensing issues with Autodesk product and/ or Access issues. 


Corruption is the main cause. 

The main solution is to delete the “Loginstate.xml” but I have had to do other steps as well due to more extensive corruption than originally anticipated. The location of the loginstate.xml depends on the OS (Operating System) that is being used. 

Solution A: Is using the Licensing Support Tool (For versions up to 2023)

Licensing Support Tool

Solution B: manually removing the file
1.    Open Task Manager 
(Right click on the Windows Task Bar and select “Task Manager”)

2.    Select the Details Tab and stop the following processes (Right click then select end task)
**Note:  In some circumstances Autodesk Access and Identity Manager needed to be completely uninstalled. **

3.    Open File Explorer (the folder icon) and Copy/ paste this path into the address bar, then select enter. 
%localappdata%\Autodesk\Web Services

4.    Scroll down the loginstate file and delete it.

5.    Next copy/ paste this path into the address bar of the file explorer and hit enter.
%localappdata%\Autodesk\Identity Services
Delete the “idservices.db”

6.    Launch the Autodesk product and sign in again. 
**Note: If you had to uninstall Access and the Identity Manager, reinstall Access and the Identity manager before launching. Sign into Access with Autodesk credentials. Then launch product. **

About the Author

Heather Volk

Sr. Technical Support Specialist, Building Solutions<br><br>Heather is responsible for responding to customer requests and helping them address technical challenges in a timely manner. She is an experienced Computer Aided Design Manager with a demonstrated history of working in the construction industry. She has strong arts and design professional skills in AutoCAD, plumbing, computer aided design (CAD), project estimation, and facility management, and a history of providing training and technical support.

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