Issue:
When launching the Vault Job Processor, the status continues to display “Processing” but there aren't any jobs processing.
In some instances, the status may display “Error: Server could not be found”.
If the Job Processor is paused (File>Pause), and you select Administration>Settings to re-login into Vault, the error “Unable to Connect to the Job Server” appears.
Causes:
The problem is typically caused by either a blocked connection to the Vault Server or by a bad/missing JobProcesor.exe.config file.
Solution:
If you can launch and log into the Vault Client, then the connection to the server is intact. Follow the steps below to create a new JobProcesor.exe.config file to resolve the problem.
1. Close all Autodesk applications (Vault, Job Processor, etc.).
2. Open File Explorer and navigate to "C:\Program Files\Autodesk\Vault Client 20XX\Explorer". Select the View tab and enable filename extensions.
3.Copy the existing JobProcesor.exe.config file and paste back into File Explorer. It should show the original file and a "copy".
4. Rename the original file "JobProcessor.exe.config" to "JobProcessor.exe.config.txt". This will turn it into a plain text file. Change the "JobProcessor.exe-Copy.config" file by removing the -Copy text. It should then match the original file name JobProcessor.exe.config.
Launch and restart the Job Processor. The Job Processor should begin properly.
About the Author
Follow on Linkedin More Content by Shawn Heator
