IMAGINiT Utilities Network License: How to extend the timeout variable for license requests

Issue:
IMAGINiT Utilities Network License: How to extend the timeout variable for license requests.

When using the Reprise License Manager with the IMAGINiT Utilities, a slow network connection may prevent a license from being obtained. In these situations, users may encounter errors such as -17, even though valid licenses are available.
This behavior occurs because, when the utilities are launched, a license request is sent to the Reprise License Manager with a default timeout of 5 seconds. If the license is not granted within this time frame due to network latency or slow connectivity, the request times out, resulting in an error and failure to acquire a license.

Cause:
Slow connection

Solution:

How to set the Reprise License Manager Timeout Variable
1.)    On the local system (Client side).
2.)    Open Windows Environment Variables.
3.)    Start a new System Variable.
4.)    Type RLM_COMM_TIMEOUT for the variable name.
5.)    Enter 8000 (8 seconds) for the Value.
6.)    Select OK.
7.)    OK again to exit the Environment variable dialog.
8.)    Now test the Utilities.

We are using a high number this number can change by increasing or decreasing the value. This way you can zero in on the best value for yourself.

Figure 1
 

Note:
LM_CONNECT_TIMEOUT

RLM_CONNECT_TIMEOUT sets the application timeout for a connection to an individual
license server. If RLM_CONNECT_TIMEOUT is set, the connection timeout will be set to the
value of this environment variable. The minimum connection timeout is 5 seconds, and the default
is 10 seconds. If RLM_CONNECT_TIMEOUT is set to a negative value, the connect timeout will
be the absolute value of RLM_CONNECT_TIMEOUT, and if any particular server connection
times out, no further attempts will be made to that server again. If RLM_CONNECT_TIMEOUT
is set to a positive value, a connection will be attempted to the server even if it timed out on the
last attempt. This is the default behavior in RLM.

About the Author

Manufacturing Solution Center Team Lead<br><br>Jeff is responsible for manufacturing Technical Support for both internal staff and customers. In addition to the daily activities of the support center, he helps write for the National Support Center blog, and has written online classes for the IMAGINiT training on demand site.

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