CAMDuct Lok Issue

Issue:
Are you getting an error that says “Unable to lock the file” when opening an existing .MAJ or .ESJ? The file is already locked by User “User name”

Causes:
There is an existing lock (.MLK) file that is preventing a user from editing the job. 

Solution:
1.    Click cancel to the message
2.    Once the job is opened in read-only mode> click on File> click on Browse for Jobs
3.    Then click “Recent Jobs” in the Browse for Jobs dialog box

4.    Right click the job marked with a red key and select “Break Lock”. 
5.    Click “Yes” when prompted to break the lock. 
6.    Then try to open the file. It should open with no issues.

Note: If there is no “Break Lock” option available, please check the database user configuration privileges. 

Here is a helpful blog regarding User configurations:
https://resources.imaginit.com/support-blog/database-administration-adding-users-and-privileges

About the Author

Sr. Technical Support Specialist, Building Solutions<br><br>Heather is responsible for responding to customer requests and helping them address technical challenges in a timely manner. She is an experienced Computer Aided Design Manager with a demonstrated history of working in the construction industry. She has strong arts and design professional skills in AutoCAD, plumbing, computer aided design (CAD), project estimation, and facility management, and a history of providing training and technical support.

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