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Autodesk installation logs

June 30, 2022 Shawn Heator

 

Autodesk Installation Logs

Issue:

Having trouble installing your Autodesk software? Reviewing the installation log files may help determine what is causing the problem.

Solution:

Autodesk software will create log files during the installation process. Older versions of the software will create the log files in the user Temp folder. Newer versions of the software will also create log files in the ODIS folder.

  1. Log files are created in the Windows user profile Temp folder. The Temp folder, by default, is a hidden folder. The quickest way to access your Temp folder is to use the Windows shortcut %temp% in the Quick Access section of File Explorer.

Open File Explorer.

Graphical user interface, application, Word Description automatically generated

Type %temp% into the Quick Access section.

Graphical user interface, application, Word Description automatically generated

Hit Enter and your user Temp folder will open.

Graphical user interface, application, Word Description automatically generated

If you just tried to install your software, filter the Temp folder by Date Modified and you should find many log files (.log) related to installing your Autodesk software. If you do not see the extension .log then turn on File Extensions in the View tab.

Graphical user interface, text, application Description automatically generated

The image below is an example of the log files that are created after installing AutoCAD Electrical 2023.

Text, application Description automatically generated

  1. Autodesk introduced a new installer package for version 2022 and 2023 software that uses the Autodesk On-Demand Install Services (AdODIS). This installer creates an additional location for log files in the ODIS folder. This folder is also, by default, a hidden folder. Instead of browsing to the location in File Explorer, copy and paste the path below into the File Explorer Quick Access section.

C:\Users\%username%\AppData\Local\Autodesk\ODIS

Graphical user interface, application, Word Description automatically generated

Hit Enter and the ODIS folder will open.

Graphical user interface, application, Word Description automatically generated

The Install.log is often the most helpful to review but the other files provide additional information.

Log files can still be difficult to interpret. If you experiencing installation issues and would like assistance reviewing the log files, then please collect the .log files from your Temp folder and ODIS folder, zip them together, and send them to support@rand.com for assistance.

 

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Shawn Heator

Technical Support Specialist

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