Problem: When a new member is added by a Hub Admin to their Forma hub, the member's status is stuck on "Not Invited".
Cause: The user has been added as a member of the site but has not yet been added to any projects.
Solution: In order to change the member's status to "Active", one of the following actions must be taken:
- Invite the member to at least one project, or
- Assign the member an Access level of either Hub Administrator or Executive in the panel shown above
About the Author
Sr. Technical Support Specialist, AEC<br><br>Jeremy has been delivering service and technical support to customers in the AEC industry for over 25 years. He gained much of his AutoCAD/Revit experience serving as CAD Manager at multiple MEP/FP engineering firms in the Greater Boston Area. He then worked at Autodesk as a Technical Support Specialist, eventually becoming a manager overseeing the Revit and Vault support teams. Jeremy is excited to be in his current role as Sr. Technical Support Specialist at IMAGINiT, as it allows him the opportunity to work directly with customers every day and help them successfully leverage Autodesk’s solutions to achieve their business goals.
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