License Checkout Time Out Issues with Autodesk Products

Issue:

You open the product and get an error box stating the license checkout timeout occurred and have to close the product

Causes:
This problem is related to the Autodesk Desktop Licensing system

Solution:
This is a fairly common issue with the 2020 and newer software, and the fix is generally pretty painless. See the link below for information on how to correct that issue:

https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/Error-License-checkout-timed-out-What-do-you-want-to-do-in-AutoCAD-2020.html

Basically, first step is to install the licensing service update:
First thing to do is go here:  C:\Program Files (x86)\Common Files\Autodesk Shared\AdskLicensing\ and run the Uninstall.exe in that folder first (to remove all versions),

Once the folder is empty, then start with the information below to reinstall a fresh copy of the updated Autodesk Licensing service.

Install the following two (2) files in the order listed.  I recommend right mouse clicking on each file and selecting Properties, and make sure to unblock the file before running it.

Autodesk Licensing version 14.1.0.10619 installer (current version as of 19MARCH2024):

Autodesk Licensing Service download

Autodesk Single Sign on version V13.8.4-2020.x (current version as of 19MARCH2024):

Autodesk Single Sign On Component (AdSSO) update for 2020 - 2023 product versions for Windows users

If the last file (AdSSO.msi) says it's installed, then uninstall it and reinstall a fresh copy.

If you are unsure if these are current, you can check your Autodesk Account for the latest versions:

https://resources.imaginit.com/support-blog/where-to-find-and-download-product-updates-from-your-autodesk-account

Finally, to ensure that all the parts are correct, verify that you have the following C++ updates installed via Control Panel => Programs and Features:

If you do not ahve either 2015-2019 or 2015-2022 installed (and have only the 2017 version installed), then do the following:

https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

Go to this section "Visual Studio 2015, 2017, 2019, and 2022" and download these updates:
x64: vc_redist.x64.exe
and
x86: vc_redist.x86.exe

Install these two files, then reboot your system and verify that the license checkout timeout is resolved.

About the Author

Support Team Manager - AEC Team<br><br>An AutoCAD Certified Professional, Ryan is responsible for taking client cases and assisting with issues with the software - everything from regular glitches to software deployments and whatever else goes wrong. He's proficient in AutoCAD (including customization), VBA, LISP, and Civil 3D.

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