License Checkout Time Out Issues with Autodesk Products

Issue:

You open the product and get an error box stating the license checkout timeout occurred and have to close the product

Causes:
This problem is related to the Autodesk Desktop Licensing system

Solution:
This is a fairly common issue with the 2020 and newer software, and the fix is generally pretty painless. See the link below for information on how to correct that issue:

https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/Error-License-checkout-timed-out-What-do-you-want-to-do-in-AutoCAD-2020.html

Basically, first step is to install the licensing service update:
First thing to do is go here:  C:\Program Files (x86)\Common Files\Autodesk Shared\AdskLicensing\ and run the Uninstall.exe in that folder first (to remove all versions),

Once the folder is empty, then start with the information below to reinstall a fresh copy of the updated Autodesk Licensing service.

Install the following two (2) files in the order listed.  I recommend right mouse clicking on each file and selecting Properties, and make sure to unblock the file before running it.

Autodesk Licensing version 11.1.0.5629 installer

https://knowledge.autodesk.com/search-result/caas/downloads/content/autodesk-licensing-service-download.html

Autodesk Single Sign on (version 11.3.0.1803), only for 2020 and 2021:
https://up.autodesk.com/2020/ADSSO/8CB8DFA4-EB0A-427B-9CFC-3FF046DA9115/AdSSO.msi

If the last file (AdSSO.msi) says it's installed, then uninstall it and reinstall a fresh copy.

Finally, to ensure that all the parts are correct, verify that you have the following C++ updates installed via Control Panel => Programs and Features:

If you do not (and have on the 2017 version installed, then do the following:

https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

Go to this section "Visual Studio 2015, 2017 and 2019" and download these updates:
x64: vc_redist.x64.exe
and
x86: vc_redist.x86.exe


Install these two files, then reboot your system and verify that the license checkout timeout is resolved.

 

 
 

About the Author

Ryan Wunderlich

Sr. Technical Support Specialist<br><br>An AutoCAD Certified Professional, Ryan is responsible for taking client cases and assisting with issues with the software - everything from regular glitches to software deployments and whatever else goes wrong. He's proficient in AutoCAD (including customization), VBA, LISP, and Civil 3D.

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