Issue:
When trying to use any of the 2024 IMAGINiT Vault Server Utilities which require you to log into a Vault, you get an unhandled exception and cannot utilize the tool.
Causes:
This issue has been ongoing for some of our users due to some Autodesk updates changing/removing some required .dll libraries, so in an effort to make a resolution more expedient, I’m publishing a trimmed down version of the previous support blog along with a link to download all the required .dll files in a single compressed package for everyone’s convenience.
For reference, the previous blog by Bob Felton, can be located here: https://resources.imaginit.com/support-blog/unhandled-exception-when-starting-vault-metadata-update-v24-08650
Solution:
Please use the following link to download the V21.1 DevExpress .dll files.
https://www.dropbox.com/t/d2olNvI7Xo0EZs5p
Once downloaded, please extract the files to the following folder:
“C:\Program Files (x86)\IMAGINiT Technologies\IMAGINiT Utilities for Vault Server”
If, for some reason the replacing the files does not resolve the issue for you, please send a support request with as much detail as possible, to support@rand.com and our team will be happy to assist you.
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