Resources » Technical Support Blog » Vault “Get” Command Slider Causes Crash After Update 2021.0.1

Vault “Get” Command Slider Causes Crash After Update 2021.0.1

July 20, 2020 Heath White

Issue:

After installing Autodesk Vault 2021.0.1 Client Update, using the slider bar with the “Get” command will cause the Vault Client to crash, usually with a CER.

Vault2021_0_1_CrashwithGetCommand

(click to view video)

Causes:
This problem appears to be related to the 2021.0.1 Update for the Vault Client. The issue does not seem to appear in the 2021 RTM or in previous versions.

Solution:
This issue is currently under investigation. Please submit all CER crash reports to assist with the resolution of this issue.

Workaround:

At the time of publishing, the only known fix is to remove the 2021.0.1 Update for Vault Client which returns Vault to the previous behavior and alleviates the crashing issue.

About the Author

Heath White

Sr. Technical Support Specialist, Manufacturing

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