How to create a Support Case on the IMAGINiT Website

July 20, 2020 Heather Volk

Steps:

1. Sign into account
2. Click on Support Contracts, then Submit A Case

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3. Fill in all information that is missing:

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4. Once submitted it will give you the case number:

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Support Levels:
IMAGINiT has different levels of support to cover all customers. Our response time to cases depends on the level of support. For more information on that please review here: https://www.imaginit.com/support/overview

About the Author

Heather Volk

Sr. Technical Support Specialist, Building Solutions<br><br>Heather is responsible for responding to customer requests and helping them address technical challenges in a timely manner. She is an experienced Computer Aided Design Manager with a demonstrated history of working in the construction industry. She has strong arts and design professional skills in AutoCAD, plumbing, computer aided design (CAD), project estimation, and facility management, and a history of providing training and technical support.

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