Vault “Cannot Download Files”

December 22, 2023 Heath White


 When performing a “Get” on a parent assembly while having a child file checked out
 Vault displays an error that the file cannot be downloaded due to vault restrictions (see screenshot below).

Trying to open a child file for editing while having both the parent and the child file checked out. Attempting to open the file directly from vault, from the x-reference palette, from AutoCAD open, from Vault open within AutoCAD, and from the computer's working folder, but the child file will only open in "Read Only" mode (despite its window's properties confirming it is not read only).


This issue was caused by a unique combination of settings in AutoCAD that are not frequently encountered.


The steps taken to resolve the issue included changing the following system variables in ACAD.

  1. SECUREREMOTEACCESS to value 0  Details
  2. XLOADCTL is set to 2. Details
  3. DEMANDLOAD is set to 3. Details

Once those settings had been changed, the file restriction no longer occurred, and the users were able to check the files out as intended.

About the Author

Heath White

Sr. Technical Support Specialist, Manufacturing

Follow on Linkedin More Content by Heath White
Previous Article
Plangrid/Build SSO Clarification
Plangrid/Build SSO Clarification

PlanGrid is considered to be a “legacy” product and as such it does not natively participate in the Autodes...

Next Article
AutoCAD Electrical Freezes on Splash Screen
AutoCAD Electrical Freezes on Splash Screen

Suggested solutions to AutoCAD Electrical Freezing on the Splash Screen

Need tech support? Let us help!

Learn More