Network Printers not Showing In Plot Dialog when on VPN

September 14, 2020 Ryan Wunderlich

Issue:

You are able to print fine when in the office, but over VPN those printers do not show up in the plot dialog box:

Plotdialog

Causes:
This problem can be caused by the VPN connection and not being able to resolve to the DNS shortname of the printer


Solution:
Install another instance of that printer using the fully qualified server name, and select that when out of the office, or have your IT determine why the short name isn't resolving

So instead of Plotter on servername the newly installed plotter should be Plotter on \\servername.domainname

About the Author

Ryan Wunderlich

Sr. Technical Support Specialist

An AutoCAD Certified Professional, Ryan is responsible for taking client cases and assisting with issues with the software - everything from regular glitches to software deployments and whatever else goes wrong. He's proficient in AutoCAD (including customization), VBA, LISP, and Civil 3D.

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