Resources » Technical Support Blog » In a non-persistent virtual environment Autodesk credentials are needed at every login

In a non-persistent virtual environment Autodesk credentials are needed at every login

February 3, 2023 Ken Williams

Issue:

Credentials to log in are asked for Autodesk software after every logoff/reboot from Windows in a non-persistent virtual environment.

Causes:

Non-persistent virtual environments do not retain system changes after reboot.

Solution:

All Autodesk software needs the ability to write information in the %localappdata% and %appdata% location and the license details are usually stored in a file called Loginstate.xml that is located in the %localappdata%\Autodesk\Web Services folder in the user's local Windows profile. If this file is deleted, a new login will be prompted after opening Autodesk software. 

Loginstate.xml location cannot be changed, therefore, there is no way to avoid such behavior when using a non-persistent virtual environment. 

About the Author

Ken Williams

Installation Technical Support Specialist<br><br>Ken Williams has over 20 years of experience as a systems administrator helping organizations with installation, configuration, and maintenance. At IMAGINiT, Ken puts his knowledge of Microsoft, SQL, servers, and Autodesk to work ensuring clients are able to stay up-and-running, install their software easily, and maintain their solutions.

Follow on Linkedin More Content by Ken Williams
Previous Article
Launching AutoCAD 2023 errors and EBWebView
Launching AutoCAD 2023 errors and EBWebView

Launching AutoCAD 2023 produces errors several possible errors. These may include “Unable to run AutoCAD” o...

Next Article
Modelspace Annotations vs Paperspace
Modelspace Annotations vs Paperspace

Are you not sure whether you should be putting annotations in Modelspace or Paperspace? Don’t stress! his b...

Need tech support? Let us help!

Learn More
Return to Resources