BIM 360 Team Folder Issue

December 26, 2024 Gregory Lee

Issue:

A yellow marker appears in Project Admin > Design Collaboration > Services, indicating a problem. 

Additionally, the Design Collaboration module performance is degraded, taking longer than usual to load.

Causes:

The issue arises because one or more team folders have been manually deleted by a user.

Key Points:

  • Team folders are automatically created when the Design Collaboration module is activated.
  • Deleting these folders disrupts the functionality of the Design Collaboration module, resulting in the yellow marker and performance issues.

 

List of Default Team Folders:

  • Shared: Used to store shared files between teams.
  • Consumed: Stores files that teams have consumed for their work.

Solution:

Restore Deleted Team Folders

1.     Navigate to Project Admin.

2.     Select Design Collaboration.

3.     Click on the yellow marker to bring up the restoration dialog.

4.     Follow the prompts to restore the deleted team folder(s).

To prevent similar issues in the future:

 

  • Do NOT delete any automatically created team folders (Shared and Consumed) after enabling Design Collaboration.

 

Proper Steps to Remove a Team Folder

If a team folder must be removed, follow these steps:

1.     Go to Project Admin.

2.     Click on Design Collaboration.

3.     Select the Service tab.

4.     Identify the team you wish to remove, then:

o    Check the checkbox next to the team name.

o    Click Deactivate Team.

5.     After deactivating the team, select Delete Team.

Note: 

Following these steps ensures that the Consume folder and project folder under the Shared folder are also removed properly, maintaining the module's integrity.

About the Author

Gregory Lee

Sr Technical Support Specialist<br><br> Skilled in AutoCAD, Mixed-use, Renovation, Revit, and Sustainable Design. Strong arts and design professional with a BA in Urban design focused in Architecture from University of Washington.

Follow on Linkedin More Content by Gregory Lee
Previous Article
FormIt Installation Issue Troubleshooting

Next Article
Seat Usage:  Why so much activity showing for Cloud Models for Revit?
Seat Usage: Why so much activity showing for Cloud Models for Revit?

×

Get Tips Delivered.

Subscribe to Email Updates.

First Name
Last Name
Country
Thank you!
Error - something went wrong!