BIM 360/ACC Site Down? Remember Your ABC's

March 19, 2024 Jeremy Smith

One of the most common issues that our Support Team sees from customers is that they can no longer access their BIM 360/ACC site or projects, even though they have an active subscription.

Since team members cannot access and work on projects until your site is reactivated, time is of the essence. So, whether you submit a case to IMAGINiT's Solution Center or Autodesk directly, you should always be prepared with three (3) key pieces of information to get the fastest resolution. What are they?

Remember your ABC's:

Admin Email
BIM/ACC Site Account ID
Contract number for cloud product subscription (Autodesk Docs; BIM Collaborate; Build)

Experience has proven that those who have this information available see a quicker turnaround time on restoring their site than those who do not.

If you have any questions about where to find any of these three items, feel free to reach out to IMAGINiT's Support team, and we'll be happy to help.

About the Author

Sr. Technical Support Specialist, AEC<br><br>Jeremy has been delivering service and technical support to customers in the AEC industry for over 25 years. He gained much of his AutoCAD/Revit experience serving as CAD Manager at multiple MEP/FP engineering firms in the Greater Boston Area. He then worked at Autodesk as a Technical Support Specialist, eventually becoming a manager overseeing the Revit and Vault support teams. Jeremy is excited to be in his current role as Sr. Technical Support Specialist at IMAGINiT, as it allows him the opportunity to work directly with customers every day and help them successfully leverage Autodesk’s solutions to achieve their business goals.
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