Autodesk: After a licensing error, and Updates applied. Desktop App Cannot be installed from

January 27, 2023 Jeff Arbogast

Autodesk: After a licensing error, and Updates applied. App Desktop Cannot be installed from.
After installing Licensing Update and SSO Update. You can now login to Autodesk Products.
However, when you go to your Autodesk Desktop App you cannot select any Products updates or Product installs in the Body of the Desktop App Dialog. However, you do have the ability to select Sign in, Sign Out, and Account Details etc.

Figure 1

Account needs to update Product list.


•    Select the “Username” in the upper right.
•    Select “Account Details” (See Figure 2).
•    Select “Access my complete list of Products”. (See Figure 3)

Figure 2

Figure 3

After performing this operation, you should be taken to the Autodesk Products Page and your Autodesk  Desktop App should function as expected.

About the Author

Jeff Arbogast

Manufacturing Solution Center Team Lead<br><br>Jeff is responsible for manufacturing Technical Support for both internal staff and customers. In addition to the daily activities of the support center, he helps write for the National Support Center blog, and has written online classes for the IMAGINiT training on demand site.

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