Uninstall and Reinstall the Autodesk Desktop App

August 5, 2022 Shawn Heator

Issue:

The Autodesk Desktop App is a great tool to obtain updates for your installed Autodesk applications. Sometimes the program may appear stuck or frozen when launched. The program may not completely open, and you may only see a spinning wheel or the outline of the Desktop App.

A picture containing shape

Description automatically generated

Causes:

The Autodesk Desktop App may have tried to auto-update or a Windows update may have interfered with the program. The default behavior for the Desktop App Settings is to “Automatically install any updates for this app”. If the update process was not able to complete, then the program may appear stuck and will not open.

Graphical user interface, application

Description automatically generated

Solution:

The best solution is to stop the program, uninstall the program, and install the latest version of the Autodesk Desktop App.

  1. Close out of any open or semi-open Autodesk Desktop App session.
  2. Open Task Manager and go to the Details tab. Look for each process listed below. Right click on each and select End Task.
  • AdAppMgrSvc.exe
  • AutodeskDesktopApp.exe

Graphical user interface, application, table

Description automatically generated

 

  1. Open Control Panel>Programs and features (type appwiz.cpl into Windows search).

             Select Autodesk Desktop App and then uninstall.

Graphical user interface, text, application, email

Description automatically generated

  1.  Use the link below to download and install the latest version of the Autodesk Desktop app.

https://emsfs.autodesk.com/utility/adskapp/landing/?source=AKN<https://emsfs.autodesk.com/utility/adskapp/landing/?source=AKN

The application should now start properly. It may take a few minutes for the Autodesk Desktop App to scan your system and recommend the correct updates.

About the Author

Shawn Heator

Technical Support Specialist

Follow on Linkedin More Content by Shawn Heator
Previous Article
How to get certificates for completed PNOW courses
How to get certificates for completed PNOW courses

Instructions for obtaining certificates of completion for PNOW courses

Next Article
AutoCAD Civil 3D 2023: Does the Civil 3D Object Enabler work in AutoCAD LT 2023

Need tech support? Let us help!

Learn More