How to change the Contract Manager, Primary/Secondary Admins and Software Coordinator

IMAGINiT Technologies

The Autodesk Account website is where you manage your Autodesk subscriptions, assign users software seats and cloud service.

Only Contract Managers, Primary/Secondary Admins (single-user only) or Software Coordinators (multi-user only) can manage users.
Contract Manager: Can assign Primary/Secondary admins and Software Coordinators. Manages contract billing.
Primary and Secondary Admins (single-user only): Initially added by the Contract Manager and later by any Primary/Secondary Admins.
Software Coordinators (multi-user only): Assigned per serial number by the Contract Manager.

To add account administrators or change roles see below.

What is a Contract Manager

1. The main point of contact on an Autodesk subscription contract.
2. Manages contract renewal and billing.
3. Can assign Software Coordinators or Primary/Secondary Admins.

For more information on Contract Managers:
https://knowledge.autodesk.com/customer-service/account-management/users-software/classic-user-management/contract-managers


What is a Software Coordinator

Multi-User licenses: Assigns access to software and services.
2. Can generate a network license file and download software.
3. There can be multiple Software Coordinators but only one per multi-user serial number.

For more information on Software Coordinators:
https://knowledge.autodesk.com/customer-service/account-management/users-software/classic-user-management/software-coordinators


What are Primary/Secondary Admins

Primary Admin
1. Single-User licenses: Manages user’s access to software.
2. Can assign Secondary Admins or change the Primary Admin (and become a Secondary Admin).
3. There can only be one Primary Admin per account.

For more information on Primary Admins:
https://knowledge.autodesk.com/customer-service/account-management/users-software/user-management/primary-admins

Secondary Admins
1. Single-User licenses: Manages user’s access to software.
2. Can assign additional Secondary Admins or change the Primary Admin.
3. There can be multiple Secondary Admins.

For more information on Secondary Admins:
https://knowledge.autodesk.com/customer-service/account-management/users-software/user-management/secondary-admins


How to change Primary or Secondary Admins

Primary and Secondary Admins can only be changed in Autodesk Account by the Contract Manager or another Primary/Secondary admin.

1. Sign in to Autodesk Account.
2. Go to User Management > By User in the left navigation menu.
3. Select the user.
4. Click on Change role.

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5. Select Primary or Secondary admin.
6. Click Save.

How to change the Contract Manager or Software Coordinator

To change the Contract Manager (per Contract) or Software Coordinator (per Serial Number).

Use the forms located here:
Change Contract Manager
Change Software Coordinator

Use AVA (Autodesk Virtual Agent):
• Sign in at the top right using your Autodesk Account login and password.
• In the response field at the bottom type in ‘change contract Manager’ or ‘change software coordinator’.

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Change Contract Manager - for a contract

• Enter in your Contract number and current Contract Manager’s email address. Click ‘Next’.
• Enter in the new Contract Manager’s first, last name and email address.

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Change Software Coordinator - for a serial number

• Enter in the Serial number and current Software Coordinator’s email address. Click ‘Next’.
• Enter the new Software Coordinator’s first, last name and email.
• Repeat the process for each serial number.

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