How to change the Contract Manager, Primary/Secondary Admins and Software Coordinator

The Autodesk Account website is where you manage your Autodesk subscriptions, assign users software seats and cloud service.

Only Contract Managers, Primary/Secondary Admins (single-user only) or Software Coordinators (multi-user only) can manage users.
• Contract Manager: Can assign Primary/Secondary admins and Software Coordinators. Manages contract billing.
• Primary and Secondary Admins (single-user only): Initially added by the Contract Manager and later by any Primary/Secondary Admins.
• Software Coordinators (multi-user only): Assigned per serial number by the Contract Manager.

To add account administrators or change roles see below.

What is a Contract Manager

1. The main point of contact on an Autodesk subscription contract.
2. Manages contract renewal and billing.
3. Can assign Software Coordinators or Primary/Secondary Admins.

For more information on Contract Managers:
https://knowledge.autodesk.com/customer-service/account-management/users-software/classic-user-management/contract-managers

What is a Software Coordinator

Multi-User licenses: Assigns access to software and services.
2. Can generate a network license file and download software.
3. There can be multiple Software Coordinators but only one per multi-user serial number.

For more information on Software Coordinators:
https://knowledge.autodesk.com/customer-service/account-management/users-software/classic-user-management/software-coordinators

What are Primary/Secondary Admins

Primary Admin
1. Single-User licenses: Manages user’s access to software.
2. Can assign Secondary Admins or change the Primary Admin (and become a Secondary Admin).
3. There can only be one Primary Admin per account.

For more information on Primary Admins:
https://knowledge.autodesk.com/customer-service/account-management/users-software/user-management/primary-admins

Secondary Admins
1. Single-User licenses: Manages user’s access to software.
2. Can assign additional Secondary Admins or change the Primary Admin.
3. There can be multiple Secondary Admins.

For more information on Secondary Admins:
https://knowledge.autodesk.com/customer-service/account-management/users-software/user-management/secondary-admins

How to change Primary or Secondary Admins

Primary and Secondary Admins can only be changed in Autodesk Account by the Contract Manager or another Primary/Secondary admin.

1. Sign in to Autodesk Account.
2. Go to User Management > By User in the left navigation menu.
3. Select the user.
4. Click on Change role.

5. Select Primary or Secondary admin.
6. Click Save.

How to change the Contract Manager or Software Coordinator

To change the Contract Manager (per Contract) or Software Coordinator (per Serial Number).

Use the forms located here:
Change Contract Manager
Change Software Coordinator

About the Author

Sr. Support Specialist<br><br>Paul is responsible for client technical support as well as the set-up and configuring of plotters; support and service calls; and the installation, demonstration, and education of clients in AutoCAD, AutoCAD Architecture, AutoCAD MEP, AutoCAD P&ID, Advance Steel, Navisworks, Raster Design, Revit Architecture, Revit MEP, Revit Structure and 3D Studio MAX. He draws upon his years of experience as a technical engineer to assist customers in the creation and implementation of standards, the set-up of plotter and pen styles and the creation of custom blocks.

Follow on Linkedin More Content by Paul Sills